Customer Relationship Management Specialist

Job Description

Job Title: Tele caller & CRM Management Job Summary: We are looking for a dynamic Tele caller & CRM Manager to handle outbound and inbound calls, manage customer relationships, and evaluate sales team’s performance through effective CRM Software. The ideal candidate should have strong communication skills, the ability to handle customer inquiries professionally, and experience in CRM Management. Key Responsibilities: Tele calling Responsibilities: Make outbound calls to potential and existing customers to generate leads. Handle inbound calls and resolve customer queries effectively. Maintain customer engagement and follow up on prospects. Explain products/services, pricing, and offers to customers in a clear and persuasive manner. Meet daily, weekly, and monthly reports CRM Management Responsibilities: Manage and update the Customer Relationship Management (CRM) system with accurate and up-to-date customer information. Track customer interactions, sales leads, and follow-up activities. Generate sales reports and analyze customer trends to improve the sales team performance Coordinate with the sales team to streamline the sales process and ensure customer satisfaction. Monitor team performance and provide training/coaching for team if required. Key Skills & Competencies: ✔ Excellent communication and interpersonal skills. ✔ Strong persuasion and negotiation abilities. ✔ Good knowledge of CRM software. ✔ Ability to multitask and handle customer queries efficiently. ✔ Goal-oriented and self-motivated. ✔ Strong problem-solving skills and attention to detail. Qualifications & Requirements: Education: Bachelor's degree in Business, Marketing, or a related field (preferred). Experience: 1-3 years of experience in tele-calling or CRM management. Technical Skills: Familiarity with CRM software and MS Office. Show more Show less