Customer Relationship Management – Export Sales

VEGROW

0 years

0 Lacs

Navi Mumbai Maharashtra India

Posted:1 month ago| Platform:

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Skills Required

management export onboarding data database crm software profiling communication pricing reports support coordination logistics documentation finance invoicing retention engagement

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities: Customer Onboarding & Data Management: Maintain and update the customer database in CRM software. Ensure accurate customer profiling, including preferences, order history, and communication records. Client Communication & Order Management: Act as the primary point of contact for customers regarding pricing, inquiries, and order updates. Ensure all queries and concerns are addressed within 24-48 hours. Provide weekly order status reports to clients. Sales Support & Coordination: Work closely with internal teams (Operations, Logistics, and Documentation) to ensure smooth execution of orders. Coordinate with finance for credit approvals, payment follow-ups, and invoicing . Monitor customer payment schedules and ensure timely follow-ups. Customer Satisfaction & Issue Resolution: Track customer feedback and complaints, ensuring resolution within agreed timelines. Maintain customer retention rate of 90%+ through proactive engagement. Show more Show less

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