Customer Relationship Executive

Job Summary:

The Customer Relationship Executive is responsible for maintaining strong customer relationships by addressing inquiries, resolving issues promptly, and ensuring a positive client experience. The role involves regular interaction with customers to enhance satisfaction, foster loyalty, and support business growth.

Key Responsibilities:

• Develop and maintain positive relationships with customers to ensure high satisfaction and retention.
• Respond to customer queries via phone, email, or in person in a timely and professional manner.
• Handle complaints and resolve issues efficiently while maintaining the company’s reputation.
• Collaborate with internal departments (sales, technical, accounts) to ensure seamless service delivery.
• Maintain detailed records of customer interactions and feedback using CRM systems.
• Conduct regular follow-ups with clients to ensure continued satisfaction.
• Assist in onboarding new customers and guiding them through the company’s offerings and processes.
• Identify potential upselling or cross-selling opportunities and refer them to the sales team.
• Prepare reports on customer feedback, service issues, and resolution status.
• Stay updated with product knowledge, service updates, and company policies.

Key Skills & Qualifications:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 1–3 years of experience in customer service, relationship management, or a similar role.
• Excellent communication and interpersonal skills.
• Problem-solving ability and conflict resolution skills.
• Strong organizational and multitasking abilities.
• Experience with CRM software is a plus.
• Proficiency in MS Office (Word, Excel, Outlook).

Preferred Attributes:

• Customer-focused mindset.
• Ability to work under pressure and meet deadlines.
• Positive attitude and team player.

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

• Paid sick time

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Performance bonus

Experience:

• CRM Executive : 5 years (Required)
• Customer relationship management: 5 years (Required)
• Fluent English : 5 years (Required)

Work Location: In person