Experience: 1+ Yrs Location: Viman Nagar - Pune Office Time: 09.00 AM to 06.00 PM Roles & Responsibilities: Call new leads received through digital and non-digital advertisements and explain our products and services. Persuade potential customers to subscribe to our services. Answer customer calls professionally to take or cancel orders, or to gather details regarding inquiries or complaints. Maintain accurate records of customer interactions, including inquiries, complaints, comments, and the actions taken. Process orders, forms, and applications efficiently. Follow up with customers to ensure their issues have been resolved appropriately. Escalate unresolved complaints or special requests to the appropriate department for further investigation. Share feedback and suggestions with management based on customer interactions to improve services. Inform the Reporting Manager about recurring or serious issues affecting the customer experience. Proactively suggest improvements to enhance overall customer satisfaction. Ensure all tasks and customer queries are resolved within the defined timelines.
About the Role We're seeking a highly analytical and driven E-commerce & Analytics Specialist to join our team in Pune. This role is ideal for a candidate with a strong background in data analysis and a passion for e-commerce. You will be responsible for managing our online business operations, analyzing sales data, and providing key insights to drive strategic decisions. This position offers a great opportunity for a talented professional from a top college to contribute significantly to our growth. Key Responsibilities E-commerce Management: Manage and optimize online business operations, including product listings, promotions, and customer experience. Sales & Data Analysis: Analyze sales data, market trends, and customer behavior to identify growth opportunities. MIS Reporting: Prepare and maintain daily, weekly, and monthly MIS (Management Information System) reports on sales performance and key metrics. Onboarding: Handle product and brand onboarding processes on various e-commerce platforms. Inventory & Order Management: Monitor inventory levels and oversee the end-to-end order fulfillment process. Performance Optimization: Use data-driven insights to optimize campaign performance, improve conversion rates, and enhance customer engagement. Qualifications Education: Bachelor's or Master's degree from a top-tier college. Experience: 0-5 years of experience in e-commerce, data analytics, or a similar role. Skills: Strong analytical skills with a proven ability to interpret data and generate actionable reports. Proficiency in Excel and MIS reporting is a must. Experience with e-commerce platforms (e.g., Shopify, Amazon, Flipkart) is a plus. Excellent communication skills and attention to detail. Ability to work in a fast-paced environment and manage multiple tasks.
Location: Pune PCMC Experience: 1-10 years in FMCG Dairy Industry Education: Any Job Summary: We are looking for a dynamic Sales Executive to drive sales and market penetration in new and existing territories. The ideal candidate should have a strong understanding of FMCG sales, excellent communication skills, and the ability to build strong customer relationships. Key Responsibilities: Conduct pilot sales operations in assigned regions to test market strategies and product performance. Develop and execute sales plans to achieve business objectives. Identify and onboard new retail and distribution partners. Maintain and expand relationships with existing customers. Gather market intelligence, competitor analysis, and customer feedback to optimize sales strategies. Work closely with the marketing and operations team to ensure smooth execution of pilot projects. Meet and exceed sales targets and KPIs. Handle order processing, payment collections, and stock management. Key Skills & Competencies: Strong sales and negotiation skills. Excellent communication and interpersonal abilities. Good understanding of FMCG distribution and retail networks. Self-motivated and result-oriented. Ability to travel extensively for market visits and pilot projects. Perks & Benefits: Competitive salary + incentives Travel and mobile allowances Career growth opportunities in sales and business development