Customer Relationship Executive

Job Description

responsible for building and maintaining strong, long-lasting relationships with a company's clients. They act as the primary point of contact, addressing customer needs, resolving issues, and ensuring satisfaction to foster loyalty and drive business growth. CRMs also play a vital role in understanding customer behavior, identifying opportunities for improvement, and collaborating with other teams to enhance the overall customer experience. Key Responsibilities: Building and Maintaining Relationships: Developing and nurturing strong relationships with clients through regular communication and personalized support. Understanding Customer Needs: Identifying and understanding customer needs, preferences, and concerns to provide tailored solutions and support. Handling Inquiries and Issues: Addressing customer inquiries, complaints, and feedback promptly and effectively, often coordinating with other departments to resolve issues. Providing Solutions and Support: Offering solutions and support to customers, ensuring their needs are met and their experience with the company is positive. Identifying Opportunities: Recognizing opportunities to upsell or cross-sell products and services to existing customers. Collaborating with Teams: Working closely with sales, marketing, and customer service teams to improve the overall customer experience and identify areas for improvement. Monitoring Customer Satisfaction: Gathering feedback through surveys and other methods to assess customer satisfaction and identify areas for improvement. Analyzing Data: Analyzing customer data and trends to understand customer behavior and inform business strategies. Developing and Implementing Strategies: Developing and implementing strategies to enhance customer experience and drive customer retention. Staying Updated: Staying informed about industry trends and best practices in customer relationship management. Skills Required: Communication Skills: Excellent verbal, written, and listening skills are essential for interacting with customers and collaborating with teams. People Skills: The ability to build rapport, empathize with customers, and manage relationships effectively. Problem-Solving Skills: The ability to identify and resolve customer issues and concerns in a timely and effective manner. Analytical Skills: The ability to analyze customer data and identify trends to inform business strategies. Adaptability: The ability to adapt to changing customer needs and business priorities. Technical Skills: Familiarity with CRM software and other relevant technologies. Job Type: Full-time Pay: ₹30,000.00 - ₹35,000.00 per month Benefits: Paid sick time Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Experience: CRM Executive : 5 years (Required) Customer relationship management: 5 years (Required) Fluent English : 5 years (Required) Work Location: In person