Customer Relationship Executive

We are seeking a well-spoken, organized, and customer-focused Customer Relationship Executive to manage customer communication, handle documentation, assist clients throughout the sales and post-sales process, and ensure a smooth customer experience. The ideal candidate should be proactive, detail-oriented, and comfortable interacting with clients both in person and over the phone.

Key Responsibilities:

1. Customer Communication & Relationship Management

• Serve as the primary point of contact for customers for inquiries, updates, and support.
• Maintain strong, positive relationships with clients throughout the sales and post-sales lifecycle.
• Handle customer calls, emails, and follow-ups professionally and promptly.

2. Booking & Documentation

• Assist clients with booking formalities, paperwork, and documentation requirements.
• Ensure accuracy in agreements, receipts, and customer files.
• Coordinate with the sales, legal, and finance teams to complete documentation smoothly.

3. Customer Database Management

• Maintain and update customer records in CRM software.
• Track customer status, interaction history, payments, and pending actions.
• Prepare and share customer reports as required by management.

4. Payment Follow-Up & Coordination

• Follow up with customers regarding payment schedules, dues, and collection reminders.
• Coordinate with the accounts team to confirm receipts and update customer records.

5. Project Updates & Communication

• Provide regular project progress updates, possession timelines, and milestone information to clients.
• Prepare communication materials such as progress emails, reminders, notices, etc.

6. Customer Support & Issue Resolution

• Address customer concerns related to documentation, payment plans, allotments, or timelines.
• Escalate unresolved issues to senior team members and ensure timely resolution.
• Handle walk-in clients and guide them through the process.

7. Post-Sales Support

• Assist customers with registration, handover, possession-related communication, and after-sales queries.
• Coordinate with the technical and projects team for customer-specific requests.

Qualifications & Skills:

• Good communication skills in Hindi, English and local language.
• Knowledge of MS Office.
• Strong organizational, multitasking, and follow-up skills.
• Pleasant personality with customer-friendly attitude.