Customer Relationship Executive

The job is based in Gurugram (Sector 74 A) and involves working from the office. The role requires at least a graduate degree in any domain or an MBA. The ideal candidate should possess skills in MS Excel, Google Sheets, excellent communication, presentation, negotiation skills, and a working knowledge of CRM. Previous experience of 1-2 years in a similar role is preferred, although freshers with good communication and advanced MS Excel skills will also be considered. As a Sales Executive, your main responsibility will be to generate revenue through subscription sales. You will serve as the central point of contact for all subscription activities, handling inquiries and feedback from customers. Communication with customers will be done via phone calls, emails, or in-person visits. Timely submission of subscription proposals and educating customers about the value and benefits of the services are essential tasks. You will work towards maximizing conversion and retention rates by enhancing the customer journey and ensuring prompt delivery of technical services. Resolving customer technical issues quickly to ensure maximum satisfaction is a key part of the role. Maintaining an accurate and detailed subscription database for management information purposes is crucial. Building strong relationships with customers to identify new business opportunities is also part of the job scope. This is a full-time position with a performance bonus included. Applicants must be willing to commute/relocate to Gurugram, Haryana, and work in person. In summary, the Sales Executive role requires a proactive individual with excellent communication and negotiation skills, a customer-focused approach, and the ability to drive subscription sales effectively while ensuring high customer satisfaction levels through quality services.,