Customer Relationship Executive

Job Overview:
We are seeking a dedicated and customer-focused Customer Care Executive (Female) to support our franchise head office operations. The ideal candidate will handle customer enquiries, provide information about our play school services, assist with admissions processes, and maintain excellent communication with parents and internal teams.

Key Responsibilities:

• Serve as the first point of contact for parents and prospective customers via phone, email, and in-person interactions.
• Respond promptly and professionally to customer enquiries and provide accurate information about Bachpan Play School programs, admissions, and services.
• Assist with admission enquiries, documentation, appointment scheduling, and follow-ups.
• Maintain and update customer records in the system.
• Coordinate with franchise and head office teams to resolve issues and communicate important updates.
• Manage customer feedback and escalate concerns to the appropriate departments.
• Support administrative tasks such as data entry, reporting, and correspondence.

Required Skills & Qualifications:

• Education: Minimum 12th pass; additional certification in customer service or related field is a plus.
• Language Skills: Strong English communication (spoken and written) is required.
• IT Skills: Working knowledge of Tally ERP (basic accounting) and MS Office (Word, Excel, Outlook).
• Excellent interpersonal and communication skills.
• Friendly, patient, and professional demeanor with a service-oriented attitude.
• Ability to multitask and manage time effectively.

Job Type: Full-time

Work Location: In person