Customer Relationship Executive

Responsibilities :

• To be responsible for making outbound calls on a daily basis using data provided.
• Handling Customers & their complaints
• Feedback callings
• Handling Appointments
• To convert the calls to new business leads.
• To achieve agreed personal and departmental targets captured from calling data provided.
• To inform potential client’s on the company’s products and services.
• To gather relevant School and Corporate information.
• To use company databases to gain potential leads.
• To be proactive in identifying opportunities for new business.
• To input and maintain customer information onto the company database.
• Handle telephone queries.
• To build relationships with colleagues and clients.
• To deal with clients in a professional manner at all times aligned to our brand values.
• To ensure service is prompt, polite and professional standards are kept.

To assist with other departments as required.

Knowledge/ Expertise :

• Previous B2B or B2C sales experience: – 2-3years.
• Excellent communication skills and an excellent telephone manner.
• Ability to work independently and under pressure.
• Good verbal and written skills.
• A positive approach to objection handling is essential.
• Good organizational skills and attention to detail.
• You must be financially motivated, energetic and reliable with a hunger to succeed.
• We are looking for someone upbeat and organized.
• A good knowledge and understanding of the technical aspects of the following:- * Microsoft Office and associated systems, including CRM. *Social Networking. * Demonstration of the energy, ability and commitment demanded by this role. * Root cause analysis with counter measures. * PSF ( Post Service Follow – up) Calls

Qualification :

MBA (Marketing/ Operations), BBA or Bachelor’s degree in any field, B.tech/BE/Diploma.(Civil).

Perks & Benefits :

• Increment based completely on performance.
• Any beneficial schemes offered by the organization.
• Increment is done on quarterly basis depending on the work performance.

Job Types: Full-time, Permanent

Pay: From ₹18,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Application Question(s):

• Willingness to work on target basis

Experience:

• Customer relationship management: 3 years (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person