Responsibilities: * Maintain cleanliness & order throughout event * Assist with setup & teardown * Serve food & drinks promptly * Report maintenance issues * Greet guests & provide exceptional service
Monarch Group of Hotels hotelsmonarch.com is looking for Hotel and Restaurant Staff at Sri City, Andhra Pradesh Location in all departments like Housekeeping, Front Office, Food & Beverage Service and Restaurant Kitchen on various levels. 9321989459
Key Responsibilities: Managing Reservations: Handling incoming reservation requests, processing modifications and cancellations, and ensuring accuracy of reservation details. Customer Service: Providing information on room availability, hotel amenities, rates, and policies; answering inquiries promptly and resolving booking issues. Communication: Interacting with guests, travel agents, and other departments via phone, email, or online platforms. System Management: Inputting and updating reservation data in the Property Management System (PMS) or Central Reservation System (CRS). Coordination: Collaborating with front desk, housekeeping, sales, and marketing teams to ensure smooth guest arrivals and fulfillment of special requests. Reporting: Generating daily reports on reservations, guest arrivals, and other relevant data. Upselling: Promoting additional services and packages to maximize revenue. Problem-solving: Addressing guest complaints and resolving booking discrepancies. Staying Updated: Maintaining knowledge of hotel services, pricing, and promotions. Skills Required: Customer service: Excellent communication, interpersonal, and problem-solving skills. Organizational skills: Ability to manage multiple tasks, prioritize effectively, and maintain detailed records. Technical skills: Proficiency in using reservation systems (PMS, CRS), Microsoft Office Suite, and other relevant software. Sales skills: Ability to upsell and maximize revenue. Product Knowledge: Familiarity with hotel services, pricing, and promotions. Teamwork: Ability to collaborate effectively with other departments *Fresh Graduates/ Non Graduates with Excellent English communication can also apply.
Job Summary We are seeking a highly organized and customer-focused Front Office Associate to join our team. The successful candidate will provide exceptional customer service, manage front desk operations, and perform administrative tasks. Key Responsibilities 1. Greet and assist visitors: Welcome guests, respond to inquiries, and direct them to the relevant personnel. 2. Manage front desk operations: Answer phone calls, respond to emails, and handle mail and packages. 3. Provide customer service: Resolve customer complaints, provide information, and support to customers. 4. Administrative tasks: Maintain records, update databases, and perform other administrative duties. 5. Manage appointments and schedules: Coordinate appointments, meetings, and events for staff and management. 6. Maintain office supplies and equipment: Order supplies, maintain equipment, and ensure the front office area is tidy and organized. 7. Handle cash and credit transactions: Process payments, handle cash, and balance cash registers. 8. Maintain confidentiality: Handle sensitive and confidential information with discretion. Requirements 1. Education: High school diploma or equivalent required; degree in hospitality, business, or related field preferred. 2. Experience: 0-1 year of experience in a front office or customer service role. 3. Skills: Excellent communication, interpersonal, and organizational skills; proficiency in Microsoft Office and other software applications. 4. Language: Fluency in English; additional languages an asset.
Monarch group of Hotels hotelsmonarch.com is looking for a dynamic individual for its Reservation Team with Minimum 6 Months experience in job involving customer interaction (Face to face or on call/ mail) Effective Communication (English) Preferably residing in Navi Mumbai or nearby location
Responsibilities: * Manage reservations & check-ins/outs * Maintain front desk operations & guest relations * Greet guests, process bookings & manage requests * Ensure exceptional customer service at all times
Key Responsibilities: Strategic Planning and Execution: Developing and implementing sales strategies to achieve regional sales targets and revenue goals. Team Management: Leading, motivating, and coaching a team of sales representatives, providing guidance and support. Sales Target Achievement: Ensuring the sales team meets or exceeds sales quotas and revenue targets. Client Relationship Management: Building and maintaining strong relationships with key clients and strategic partners. Market Analysis: Monitoring market trends, competitor activity, and customer feedback to identify opportunities and challenges. Sales Reporting: Preparing and presenting sales reports, forecasts, and budgets to senior management. Collaboration: Working with other departments, such as marketing and product development, to support sales efforts. Customer Satisfaction: Ensuring high levels of customer satisfaction and resolving any customer issues or complaints. Skills and Qualifications: Sales Expertise: Proven experience in sales, including experience managing and leading sales teams. Leadership Skills: Strong leadership, communication, and interpersonal skills. Analytical Skills: Ability to analyze sales data, market trends, and competitor activity. Problem-Solving Skills: Ability to identify and resolve sales-related issues. Business Acumen: Understanding of business principles and sales strategies. Customer Relationship Management: Experience building and maintaining strong client relationships. Travel: Willingness to travel within the assigned region. Education: A bachelor's degree in business, marketing, or a related field
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