Administration Associate

Key Responsibilities:

• Managing Reservations:

  Handling incoming reservation requests, processing modifications and cancellations, and ensuring accuracy of reservation details.

• Customer Service:

  Providing information on room availability, hotel amenities, rates, and policies; answering inquiries promptly and resolving booking issues.

• Communication:

  Interacting with guests, travel agents, and other departments via phone, email, or online platforms.

• System Management:

  Inputting and updating reservation data in the Property Management System (PMS) or Central Reservation System (CRS).

• Coordination:

  Collaborating with front desk, housekeeping, sales, and marketing teams to ensure smooth guest arrivals and fulfillment of special requests.

• Reporting:

  Generating daily reports on reservations, guest arrivals, and other relevant data.

• Upselling:

  Promoting additional services and packages to maximize revenue.

• Problem-solving:

  Addressing guest complaints and resolving booking discrepancies.

• Staying Updated:

  Maintaining knowledge of hotel services, pricing, and promotions.

Skills Required:

• Customer service:

  Excellent communication, interpersonal, and problem-solving skills.

• Organizational skills:

  Ability to manage multiple tasks, prioritize effectively, and maintain detailed records.

• Technical skills:

  Proficiency in using reservation systems (PMS, CRS), Microsoft Office Suite, and other relevant software.

• Sales skills:

  Ability to upsell and maximize revenue.

• Product Knowledge:

  Familiarity with hotel services, pricing, and promotions.

• Teamwork:

  Ability to collaborate effectively with other departments

*Fresh Graduates/ Non Graduates with Excellent English communication can also apply.