Customer Relations Specialist

Job Description

Key Responsibilities: Patient Communication & SupportRespond to patient inquiries via phone, email, chat, or in-person. Provide accurate information about skin treatments, services, pricing, and clinic policies. Address patient concerns, complaints, or feedback professionally and empathetically. Appointment Scheduling & ManagementBook, reschedule, and confirm patient appointments. Coordinate with dermatologists, aestheticians, and other staff to manage schedules. Send reminders (via call, SMS, or email) to reduce no-shows. Front Desk Operations, Greet patients warmly and check them in for appointments. Verify patient details, update medical records, and ensure data accuracy. Handle payments, insurance verifications (if applicable), and receipts. Sales & Service PromotionEducate patients about available treatments, skincare products, and special offers. Assist in upselling or cross-selling services when appropriate. Follow up with potential leads to convert inquiries into bookings. Administrative TasksMaintain patient confidentiality and comply with data protection regulations. Manage clinic inventory (brochures, forms, skincare samples). Assist in maintaining a clean and welcoming reception area. Feedback & Reputation ManagementCollect patient feedback and share insights with management for service improvement. Encourage satisfied patients to leave positive reviews online. Handle negative reviews or complaints with professionalism. Skills & Qualities Required:Excellent communication and interpersonal skills. Knowledge of skincare treatments and terminology (training may be provided). Patience, empathy, and problem-solving ability. Proficiency in appointment booking software (e.g., EHR systems). Multitasking and organizational skills.