Customer Relations Specialist

The role of Customer Relations Specialist at Graduate Plan Academy (GP Academy LLP) in Calicut, Kerala, involves managing customer retention, enhancing customer satisfaction, providing effective communication, offering customer support, and ensuring excellent customer service. As a Customer Relations Specialist, your responsibilities will include responding to customer inquiries, enrolling them in our programs, maintaining customer records, and ensuring an exceptional customer experience. To excel in this position, you should possess skills in customer retention, customer satisfaction, communication, and customer support. Strong verbal and written communication skills are essential, along with proficiency in customer service. The ability to work independently and as part of a team is crucial for success in this role. While familiarity with education consultancy services is considered a plus, it is not mandatory. A Bachelor's degree in Business Management, Communications, or a related field is required for this full-time on-site role located in Kozhikode. Join our team at Graduate Plan Academy and play a pivotal role in helping students rebuild, restart, and achieve their educational goals. If you are passionate about delivering exceptional customer service and making a positive impact, we encourage you to apply for this exciting opportunity.,