Customer Relations Specialist

You will be joining a UK-based luxury fashion brand as a Client Relations Manager in South Delhi. With a minimum of 4 years of experience in handling international clients, preferably in fashion, lifestyle, or service-driven sectors, you will play a crucial role in maintaining strong client relationships. Your responsibilities will include being the primary point of contact for international clients, assisting them with product queries and orders, coordinating internally for smooth order processing, maintaining client records, and resolving client issues with professionalism and attention to detail. As a Client Relations Manager, you will work closely with clients across global markets and collaborate internally with sales, production, and logistics teams to ensure a seamless and high-quality client experience. This role demands strong communication, coordination, and relationship-building skills. You will also support senior management with account updates and relationship-building initiatives, collect feedback to improve the overall client experience, and work across different time zones to manage client expectations professionally. To excel in this role, you should have a minimum of 4 years of experience in client servicing, customer relations, or account management, with prior experience working with international clients. Strong written and verbal communication skills in English, excellent interpersonal skills, and a client-first mindset are essential. Familiarity with CRM tools, order management systems, or basic Excel/Google Sheets is required. Experience in fashion, lifestyle, or luxury segments will be an advantage. In return, you will have the opportunity to work with a globally expanding luxury brand, gain exposure to international markets and premium clientele, and be part of a collaborative, growth-oriented work environment.,