Customer Relations Assistant

As a Client Relations Manager at a UK-based luxury fashion brand, your primary responsibility will be to act as the main point of contact for international clients. You will engage with them through various communication channels such as email, phone, and digital platforms, assisting them with product inquiries, order placements, customization requests, and follow-ups. Your role will also involve coordinating with internal teams like production and logistics to ensure seamless order processing and timely delivery. In this client-facing role, you will be expected to maintain accurate client records, order tracking logs, and communication histories. Additionally, you will support senior management with account updates and relationship-building initiatives while addressing and resolving client issues promptly and professionally. Gathering feedback and sharing insights to enhance the overall client experience will be crucial. To excel in this position, you should have a minimum of 4 years of experience in client servicing, customer relations, or account management, with a strong background in working with international clients. Proficiency in written and verbal English communication, excellent interpersonal skills, and a client-first mindset are essential. You should be comfortable working across different time zones and adept at managing client expectations effectively. Experience with CRM tools, order management systems, or basic Excel/Google Sheets will be beneficial for this role. Prior exposure to the fashion, lifestyle, or luxury segments would be advantageous. By joining our team, you will have the opportunity to work with a globally expanding luxury brand, gain exposure to international markets, and collaborate in a growth-oriented work environment.,