Customer Relation Manager

Roles & Responsibilities:

• Customer Relationship Management:
• Build and maintain strong relationships with existing and potential customers.
• Act as the primary point of contact for client queries, complaints, and feedback.
• Ensure high levels of customer satisfaction through proactive engagement.
• CRM Software Implementation & Management:
• Implement and maintain CRM software to streamline customer interactions and sales processes.
• Train staff on effective use of CRM tools and monitor data accuracy.
• Analyze CRM data to identify trends, opportunities, and areas for improvement.
• Sales Support & Coordination:
• Assist the sales team in managing leads and converting them into confirmed projects.
• Coordinate with interior designers, estimators, and project teams to ensure smooth project execution.
• Follow up on quotations, invoices, and payments to maintain healthy client relations.
• Customer Feedback & Continuous Improvement:
• Collect and analyze customer feedback to enhance services and processes.
• Collaborate with management to implement strategies for improving customer experience.
• Reporting & Documentation:
• Maintain accurate records of customer interactions, complaints, and service requests.
• Generate periodic reports on customer satisfaction, recurring issues, and sales support effectiveness.
• Team Coordination & Training:
• Mentor and guide junior customer support staff, ensuring professional handling of clients.
• Collaborate with marketing and sales teams to execute client engagement campaigns.
• Problem Solving & Escalation:
• Address and resolve escalated customer issues in a timely and professional manner.
• Suggest preventive measures to minimize future complaints or service issues.
• Travel Requirements:
• Travel to client sites, showrooms, and project locations as needed to maintain client relations and oversee project coordination.

Key Skills Required:

• Strong communication and interpersonal skills
• Customer-focused mindset
• CRM software knowledge and implementation experience
• Problem-solving and conflict resolution abilities
• Coordination and team management skills
• Willingness to travel as required

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Food provided
• Paid sick time
• Paid time off
• Provident Fund

Experience:

• Customer relationship management: 1 year (Required)

Willingness to travel:

• 50% (Preferred)

Work Location: In person