Customer Relation Manager

As an Automotive Customer Relations Manager, your role involves working with department managers to develop and administer a customer relations program aimed at building and retaining a loyal customer base. You will act as the dealership's goodwill ambassador. Key Responsibilities: - Assist in resolving customer complaints and coordinate factory assistance when dealership resources have been exhausted. - Ensure new vehicles are properly prepped for delivery. - Assist in delivering new and used vehicles, educating customers on warranty details, maintenance schedules, and vehicle features, especially those related to safety. - Coordinate customer follow-up programs. - Work with salespeople to ensure post-sale customer contacts are made promptly and updated customer files are maintained. - Schedule and confirm service appointments for new customers facing mechanical issues and follow up post-repair. - Prepare monthly reports on customer satisfaction status, including factory-generated survey results. - Discuss dealership customer satisfaction standings with the general manager and department managers, identifying significant changes and potential contributing factors. - Maintain a case history file of all customer complaints and resolutions. - Review post-sale service cases with the service manager monthly. - Keep a record of dealership's customer satisfaction achievements. - Assist service customers during the morning rush when required. - Write articles for customer newsletters. - Attend sales, service, and management meetings. - Maintain a professional appearance. - Perform other tasks as assigned. Qualifications Required: - Total work experience: 7 years (Required),