CRM Sales

As an Automotive Customer Relations Manager, you will collaborate with department managers to establish and implement a customer relations program aimed at cultivating and retaining a loyal customer base. Your role will involve acting as the dealership's goodwill ambassador. Key Responsibilities: - Assist in resolving customer complaints and coordinate factory assistance when dealership resources are exhausted. - Ensure new vehicles are properly prepped for delivery. - Assist in delivering new and used vehicles, ensuring customers are informed about warranty details, maintenance schedules, and features usage, especially safety-related ones. Provide information on service and parts departments" hours of operation and location. - Coordinate customer follow-up programs. - Work with salespeople to ensure post-sale customer contacts are made within 48 hours of delivery and maintain updated customer files. - Schedule and confirm service appointments for new customers facing mechanical issues and follow up after repairs are completed. - Prepare monthly reports on dealership customer satisfaction status, including factory-generated survey results. - Discuss dealership customer satisfaction standings with the general manager and department managers, monitor changes, and identify potential contributing factors. - Maintain a case history file of all customer complaints and resolutions. - Review post-sale service cases with the service manager monthly. - Keep a record of the dealership's customer satisfaction achievements. - Assist service customers during the morning service rush when feasible. - Write articles for customer newsletters. - Attend sales, service, and management meetings. - Maintain a professional appearance. - Perform other tasks as assigned. Qualifications Required: - Total work experience: 7 years (Required) Please note: This job is full-time and permanent. (Note: No additional company details were provided in the job description.),