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Customer Relation Manager Mercedes-Benz Group

7.0 - 11.0 years

0 Lacs

ludhiana, punjab

On-site

As an Automotive Customer Relations Manager, your role involves working with department managers to develop and administer a customer relations program aimed at building and retaining a loyal customer base. You will act as the dealership's goodwill ambassador. Key Responsibilities: - Assist in resolving customer complaints and coordinate factory assistance when dealership resources have been exhausted. - Ensure new vehicles are properly prepped for delivery. - Assist in delivering new and used vehicles, educating customers on warranty details, maintenance schedules, and vehicle features, especially those related to safety. - Coordinate customer follow-up programs. - Work with salespeople to ...

Posted 2 days ago

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