Customer Operation Executive

The Customer Operation Executive plays a crucial role in ensuring seamless operations and exceptional customer service. Your responsibilities include managing customer inquiries and issues through various channels, collaborating with cross-functional teams to resolve customer issues, developing and implementing customer service policies, analyzing customer feedback for improvements, monitoring customer satisfaction levels, tracking key performance metrics, identifying process improvements, training new representatives, participating in recruitment, ensuring compliance, and implementing necessary changes to enhance the overall customer experience. To qualify for this role, you need a Bachelor's degree in business administration or a related field, proven experience in customer service or customer operations, excellent communication and interpersonal skills, strong problem-solving abilities, effective time management, demonstrated analytical skills, proficiency in CRM software, knowledge of industry best practices, leadership skills, accountability, attention to detail, flexibility, data analysis skills, proactive customer approach, ability to thrive in a fast-paced environment, and a certification in customer service management is a plus. Your skills should include customer service, CRM software, analytical skills, time management, attention to detail, training and onboarding, recruitment and selection, compliance, interpersonal skills, problem-solving, customer inquiries, customer satisfaction, operational efficiency, communication, team leadership, data analysis, process improvements, industry best practices, and a proactive approach.,