The Customer Experience Specialist plays a crucial role in ensuring excellent customer satisfaction and loyalty by managing customer interactions and addressing their needs. This role is critical to the success of the organization as it directly impacts customer retention and company reputation. You will be responsible for interacting with customers to provide and process information in response to inquiries, concerns, and requests about products and services. Handling and resolving customer complaints promptly and professionally to ensure high levels of customer satisfaction through excellent service. Coordinating with cross-functional teams to address customer needs and resolve issues, identifying and assessing customers" needs to achieve satisfaction. You will document customer interactions and transactions with accuracy, utilizing CRM systems to manage and maintain customer records. As a Customer Experience Specialist, you will provide support in product selection and purchases, keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments. Following up to ensure resolution and customer satisfaction, assisting in developing and maintaining a knowledge base for customers and internal use. You will participate in team meetings to discuss ongoing issues and opportunities for improvement, providing feedback on the efficiency of the customer service process, and contributing to customer service best practices, procedures, and guidelines. Additionally, you may assist in training new team members as needed. To qualify for this role, you must have a Bachelor's degree in Business, Marketing, or a related field, along with prior experience in customer service, customer support, or a similar role. A proven track record of successfully managing customer relationships is essential. Fluency in written and verbal communication in specified languages is required, along with strong problem-solving skills and the ability to think on your feet. Proficiency in CRM software and support tools, multitasking abilities, prioritization skills, and effective time management are important. You should possess excellent active listening, negotiation, and presentation skills, along with the ability to work effectively in a team environment. Empathy and patience when dealing with customers, adaptability in a fast-paced environment, attention to detail and accuracy, proactive attitude, and willingness to take initiative are crucial characteristics for this role. Knowledge of customer service principles and practices, as well as a passion for delivering exceptional customer experiences, are highly desirable. Key skills for this role include customer satisfaction, attention to detail, negotiation, empathy, adaptability, customer experience, multitasking, proactiveness, time management, records management, problem-solving, teamwork, presentation, CRM proficiency, customer service excellence, effective customer interaction, communication skills, and active listening abilities.,

The HR Generalist plays a crucial role in providing comprehensive HR support to the organization. You will be responsible for various HR functions, including recruitment, employee relations, HRIS management, compliance, and employee development. Acting as a primary point of contact for employees and management, you will address HR-related issues and ensure a positive work environment. You will manage the end-to-end recruitment process, from job posting to onboarding. Additionally, handling employee relations, including conflict resolution and disciplinary actions, will be part of your key responsibilities. You will oversee the HRIS system to ensure accurate and updated employee data and conduct or assist with performance management processes and employee development. Ensuring compliance with labor laws, regulations, and company policies, administering employee benefits, and providing guidance on HR policies and procedures will also fall under your purview. Your role will involve participating in the development and implementation of HR initiatives and programs, assisting in organizational change management and employee engagement activities, conducting training and workshops on HR-related topics, and supporting HR reporting and data analysis. You will also provide assistance in HR projects and initiatives as needed. To qualify for this position, you must have a Bachelor's degree in Human Resources, Business Administration, or a related field, along with 3-5 years of experience in HR roles encompassing various HR functions. Strong knowledge of HR processes, labor laws, and regulations is essential, as is experience in recruitment, including sourcing and selection processes. Excellent communication and interpersonal skills, the ability to handle sensitive and confidential information with integrity, proficiency in HRIS systems and MS Office applications, and strong organizational and time management skills are required. Having a certification such as PHR or SHRM-CP is a plus. You should also possess the ability to work independently and as part of a team, along with problem-solving and conflict resolution skills. Attention to detail and accuracy in work, adaptability and flexibility in a dynamic work environment, understanding of best HR practices and industry trends, and a positive attitude and commitment to fostering a positive workplace culture are crucial for success in this role.,