1595 Customer Management Jobs - Page 46

Location: Tamil Nadu Essential Services: Role & Location fungibility While the role descriptions give you an overview of the responsibilities, it is only directional and guiding in nature. At ICICI Bank, we believe in serving our customers beyond our role definition, product boundaries, and domain limitations through our philosophy of customer 360-degree. In essence, this captures our belief in serving the entire banking needs of our customers asOne Bank, One Team. To achieve this, employees at ICICI Bank are expected to berole and location-fungiblewith the understanding thatBankingis anessential service. About the role A Relationship Manager is a core anchor in taking our banking solutions and services to our valuable customers. This involves a 360-degree banking approach. The Relationship Managers should have an inclination to understand the customer needs and offer solutions in line with the needs. The core philosophy to hold is being Fair to the Customer and Fair to the Bank. At ICICI Bank, our customer-centric relationship managers are responsible for acquiring new customer relationships and increasing the wallet share of existing customer relationships with a resolute focus on service quality and customer delight. They collaborate and work with different internal teams, thereby offering the best-in-class customer service. In line with our philosophy of taking the entire bank to the customers, our relationship managers work on the whole suite of offerings like saving solutions, loan products, overdraft solutions, Insta loans, investment solutions, care products, trade solutions, business loans, or wealth management solutions while upholding our fundamental value of being Fair to the Bank and Fair to the Customer. Bankable individuals not just Bankers: We hire from across industries! We at ICICI Bank are in continuous pursuit of creating consistent customer delight and superior experience. Our Relationship Managers are empowered individuals who champion the cause of customer experience and have penchant for building and nurturing business relationships. If you are an individual, whose heart echoes with our aspiration, look no more. We do not just choose diverse minds but celebrate their success. If you are a bankable individual without banking experience, you are very much welcome, irrespective of your present core responsibilities or the industry associated. Our training programs equip you to get ready for the role of a Relationship Manager. Professionals from across industries are welcome to apply for the role of Relationship Manager. Key Responsibilities: Customer Service: Create service excellence by partnering with customers through their life cycle and offering suitable products and services based on their financial needs while being fair to the customer and fair to the bank in all engagements. Business Development: Ensuring a growth in wallet share of existing customers and on boarding new customers by offering 360-degree banking solutions that meet the needs of our customers Champion 360-degree banking: Offer products based on customer needs in collaborationwith other internal teams in the bank for suitable product offerings. Enhance the portfolio quality: Work towards enhancing customer portfolio within the philosophy of Fair to the Bank, Fair to the Customer Customized solutions: As perbranch guidelines.Upkeep and maintaining of the branch. Ensure availability of necessary infrastructure in the branch Behold the values: Offer products that are fair to our customers and fair to the Bank Key Qualification & Skills: Educational Qualification: MBA orGraduates with 1-10 years of experience in the area of relationship management, Business development or allied roles. Communication: Good oral and written communication skills Synergize with Team: Willingness to work with various teams for on-ground support and deliver enablers as required. Improvise: Develop and implement overarching sales and customer relationship strategy, sales processes and structure. Market Sensing: Monitor and evaluate industry trends, customer drivers and potential partnerships

Location: Kerala Essential Services: Role & Location fungibility While the role descriptions give you an overview of the responsibilities, it is only directional and guiding in nature. At ICICI Bank, we believe in serving our customers beyond our role definition, product boundaries, and domain limitations through our philosophy of customer 360-degree. In essence, this captures our belief in serving the entire banking needs of our customers asOne Bank, One Team. To achieve this, employees at ICICI Bank are expected to berole and location-fungiblewith the understanding thatBankingis anessential service. About the role A Relationship Manager is a core anchor in taking our banking solutions and services to our valuable customers. This involves a 360-degree banking approach. The Relationship Managers should have an inclination to understand the customer needs and offer solutions in line with the needs. The core philosophy to hold is being Fair to the Customer and Fair to the Bank. At ICICI Bank, our customer-centric relationship managers are responsible for acquiring new customer relationships and increasing the wallet share of existing customer relationships with a resolute focus on service quality and customer delight. They collaborate and work with different internal teams, thereby offering the best-in-class customer service. In line with our philosophy of taking the entire bank to the customers, our relationship managers work on the whole suite of offerings like saving solutions, loan products, overdraft solutions, Insta loans, investment solutions, care products, trade solutions, business loans, or wealth management solutions while upholding our fundamental value of being Fair to the Bank and Fair to the Customer. Bankable individuals not just Bankers: We hire from across industries! We at ICICI Bank are in continuous pursuit of creating consistent customer delight and superior experience. Our Relationship Managers are empowered individuals who champion the cause of customer experience and have penchant for building and nurturing business relationships. If you are an individual, whose heart echoes with our aspiration, look no more. We do not just choose diverse minds but celebrate their success. If you are a bankable individual without banking experience, you are very much welcome, irrespective of your present core responsibilities or the industry associated. Our training programs equip you to get ready for the role of a Relationship Manager. Professionals from across industries are welcome to apply for the role of Relationship Manager. Key Responsibilities: Customer Service: Create service excellence by partnering with customers through their life cycle and offering suitable products and services based on their financial needs while being fair to the customer and fair to the bank in all engagements. Business Development: Ensuring a growth in wallet share of existing customers and on boarding new customers by offering 360-degree banking solutions that meet the needs of our customers Champion 360-degree banking: Offer products based on customer needs in collaborationwith other internal teams in the bank for suitable product offerings. Enhance the portfolio quality: Work towards enhancing customer portfolio within the philosophy of Fair to the Bank, Fair to the Customer Customized solutions: As perbranch guidelines.Upkeep and maintaining of the branch. Ensure availability of necessary infrastructure in the branch Behold the values: Offer products that are fair to our customers and fair to the Bank Key Qualification & Skills: Educational Qualification: MBA orGraduates with 1-10 years of experience in the area of relationship management, Business development or allied roles. Communication: Good oral and written communication skills Synergize with Team: Willingness to work with various teams for on-ground support and deliver enablers as required. Improvise: Develop and implement overarching sales and customer relationship strategy, sales processes and structure. Market Sensing: Monitor and evaluate industry trends, customer drivers and potential partnerships

Essential Services: Role & Location fungibility While the role descriptions give you an overview of the responsibilities, it is only directional and guiding in nature. At ICICI Bank, we believe in serving our customers beyond our role definition, product boundaries, and domain limitations through our philosophy of customer 360-degree. In essence, this captures our belief in serving the entire banking needs of our customers as One Bank, One Team. To achieve this, employees at ICICI Bank are expected to be role and location-fungible with the understanding that Banking is an essential service. About the role As an e-Relationship Manager, you will have the opportunity to interact with various segments of the Bank's customers and provide any assistance in their banking journey. Following the Bank's philosophy of providing Customer 360-degree banking, you would act as a one-point contact for your mapped customers and service their requirements across different channels and products. This will require you to develop a thorough understanding of the customer's profile, demographics, banking behavior and expand the customer's portfolio with the Bank by offering new products and solutions and also coordinate with the mapped branch for better branch synergy. Hence, this role requires you to have a flair for identifying sales opportunities and driving revenue. You are also expected to ensure coverage of your customer base through regular conversations in accordance with the business plans. Bankable individuals not just Bankers: We hire from across industries! We at ICICI Bank are in continuous pursuit of creating consistent customer delight and superior experience. Our e-relationship Managers are empowered individuals who champion the cause of customer experience and have a penchant for building and nurturing business relationships. If you are an individual whose heart echoes our aspiration, look no more. We do not just choose diverse minds but celebrate their success. If you are a bankable individual without banking experience, you are welcome, irrespective of your present core responsibilities or the industry associated. Our training programs prepare you for the role of an e-relationship Manager. Professionals from across industries are welcome to apply for the role of e-Relationship Manager. Key Responsibilities: 360-degree Banking: Build and deepen customer relationships to increase their wallet share and revenues through the phone channel. Ensure the customer's needs are captured holistically and solutions are offered using the 360-degree banking framework by recommending the right products. Quality focus: Ensure every engagement with the customer is fully aligned with the aspiration of creating a delightful customer experience. Retain customers and improve the Net Promoter Score through impeccable service quality. Product Advisory: Ensure a thorough understanding of all product offerings and facilitate the needs/queries of the customers with the relevant product information in line with the framework of 360-degree banking. Serve as one-point contact to the mapped customers of the bank. New Relationships: Expand the customer base through referrals from existing customers. Generate new business to achieve growth in customer book, volumes, and revenue from the segment. Customized solutions: Collaborate with product specialists, subject matter experts, and credit and service teams to ensure the right products are offered to the customer. Behold our values: Offer products that are fair to our customers and fair to the bank. Key Qualifications & Skills: Educational Qualification: MBA, Engineers & Graduates with relevant work experience of 0-8 years in area of relationship management across industries. Relationship Building: Ability to manage and leverage existing customer relationships to create a meaningful impact on customer's needs. Customer service: Complete understanding of the key customer service parameters during call engagements. Improvise: Develop and implement overarching sales and customer relationship strategy, sales processes and structure. Communication skills: Good oral and written communication skills. Market Sensing: Monitor and evaluate industry trends, customer drivers and potential partnerships.

Essential Services: Role & Location fungibility While the role descriptions give you an overview of the responsibilities, it is only directional and guiding in nature. At ICICI Bank, we believe in serving our customers beyond our role definition, product boundaries, and domain limitations through our philosophy of customer 360-degree. In essence, this captures our belief in serving the entire banking needs of our customers as One Bank, One Team. To achieve this, employees at ICICI Bank are expected to be role and location-fungible with the understanding that Banking is an essential service. About the role As an e-Relationship Manager, you will have the opportunity to interact with various segments of the Bank's customers and provide any assistance in their banking journey. Following the Bank's philosophy of providing Customer 360-degree banking, you would act as a one-point contact for your mapped customers and service their requirements across different channels and products. This will require you to develop a thorough understanding of the customer's profile, demographics, banking behavior and expand the customer's portfolio with the Bank by offering new products and solutions and also coordinate with the mapped branch for better branch synergy. Hence, this role requires you to have a flair for identifying sales opportunities and driving revenue. You are also expected to ensure coverage of your customer base through regular conversations in accordance with the business plans. Bankable individuals not just Bankers: We hire from across industries! We at ICICI Bank are in continuous pursuit of creating consistent customer delight and superior experience. Our e-relationship Managers are empowered individuals who champion the cause of customer experience and have a penchant for building and nurturing business relationships. If you are an individual whose heart echoes our aspiration, look no more. We do not just choose diverse minds but celebrate their success. If you are a bankable individual without banking experience, you are welcome, irrespective of your present core responsibilities or the industry associated. Our training programs prepare you for the role of an e-relationship Manager. Professionals from across industries are welcome to apply for the role of e-Relationship Manager. Key Responsibilities: 360-degree Banking: Build and deepen customer relationships to increase their wallet share and revenues through the phone channel. Ensure the customer's needs are captured holistically and solutions are offered using the 360-degree banking framework by recommending the right products. Quality focus: Ensure every engagement with the customer is fully aligned with the aspiration of creating a delightful customer experience. Retain customers and improve the Net Promoter Score through impeccable service quality. Product Advisory: Ensure a thorough understanding of all product offerings and facilitate the needs/queries of the customers with the relevant product information in line with the framework of 360-degree banking. Serve as one-point contact to the mapped customers of the bank. New Relationships: Expand the customer base through referrals from existing customers. Generate new business to achieve growth in customer book, volumes, and revenue from the segment. Customized solutions: Collaborate with product specialists, subject matter experts, and credit and service teams to ensure the right products are offered to the customer. Behold our values: Offer products that are fair to our customers and fair to the bank. Key Qualifications & Skills: Educational Qualification: MBA, Engineers & Graduates with relevant work experience of 0-8 years in area of relationship management across industries. Relationship Building: Ability to manage and leverage existing customer relationships to create a meaningful impact on customer's needs. Customer service: Complete understanding of the key customer service parameters during call engagements. Improvise: Develop and implement overarching sales and customer relationship strategy, sales processes and structure. Communication skills: Good oral and written communication skills. Market Sensing: Monitor and evaluate industry trends, customer drivers and potential partnerships.

Location: Gujarat Essential Services: Role & Location fungibility While the role descriptions give you an overview of the responsibilities, it is only directional and guiding in nature. At ICICI Bank, we believe in serving our customers beyond our role definition, product boundaries, and domain limitations through our philosophy of customer 360-degree. In essence, this captures our belief in serving the entire banking needs of our customers asOne Bank, One Team. To achieve this, employees at ICICI Bank are expected to berole and location-fungiblewith the understanding thatBankingis anessential service. About the role At ICICI Bank, you get an opportunity to engage with high-value customers of ICICI Bank and offer 360 degree-banking solutions. As a Relationship Manager - Business Banking, you will have the opportunity to provide banking solutions for Micro, Small, and Medium Enterprises (MSME) and mid-size corporates. You will collaborate with various teams within the Bank to ensure a quick turnaround time for all client requirements. You will continuously strive to extend our market reach through expert discovery and exploration of new and untapped business opportunities and relationships. Following the Banks philosophy of Fair to Customer, Fair to Bank, you will take the initiative and help ICICI Bank to become the preferred Bank amongst the target group. Key accountabilities include customer feedback and defined business outcomes. Key Responsibilities Customer Service: Create service excellence by collaborating with customers through their life cycle and offering suitable products and services based on their finances. Business Development: Ensuring growth in Deposits and Loan books by offering 360-degree banking solutions that meet the needs of our customers. Cross Selling & Collaboration: Offer products based on customer needs while collaborating with other teams in the bank for suitable product offerings. Enhance the portfolio quality: Maintain the quality of the loan book and conduct due diligence on the business flows and overdue. Customized Solutions: Collaborate with product specialists, subject matter experts, and credit and service teams to ensure structured and customized solutions. Behold our values: Work to uphold our core value of being Fair to Customer, Fair to Bank. Key Qualifications & Skills Education Qualification: MBA, Chartered Accountants, Engineers & Graduates with relevant work experience in the area of Relationship Managementacross industries. Synergize with Team: Willingness to work with various teams for on ground support and deliver enablers as required . Improvise: Develop and implement overarching sales and customer relationship strategy, sales processes and structure. Communication Skill: Good oral and written communication skills. Market Sensing: Monitor and evaluate industry trends, customer drivers and potential partnerships . Few Success Factors Building relationships Deep understanding of customer needs Understanding of credit worthiness Knowledge on core offerings Excellent communicator

Essential Services: Role & Location fungibility While the role descriptions give you an overview of the responsibilities, it is only directional and guiding in nature. At ICICI Bank, we believe in serving our customers beyond our role definition, product boundaries, and domain limitations through our philosophy of customer 360-degree. In essence, this captures our belief in serving the entire banking needs of our customers as One Bank, One Team. To achieve this, employees at ICICI Bank are expected to be role and location-fungible with the understanding that Banking is an essential service. About the role As an e-Relationship Manager, you will have the opportunity to interact with various segments of the Bank's customers and provide any assistance in their banking journey. Following the Bank's philosophy of providing Customer 360-degree banking, you would act as a one-point contact for your mapped customers and service their requirements across different channels and products. This will require you to develop a thorough understanding of the customer's profile, demographics, banking behavior and expand the customer's portfolio with the Bank by offering new products and solutions and also coordinate with the mapped branch for better branch synergy. Hence, this role requires you to have a flair for identifying sales opportunities and driving revenue. You are also expected to ensure coverage of your customer base through regular conversations in accordance with the business plans. Bankable individuals not just Bankers: We hire from across industries! We at ICICI Bank are in continuous pursuit of creating consistent customer delight and superior experience. Our e-relationship Managers are empowered individuals who champion the cause of customer experience and have a penchant for building and nurturing business relationships. If you are an individual whose heart echoes our aspiration, look no more. We do not just choose diverse minds but celebrate their success. If you are a bankable individual without banking experience, you are welcome, irrespective of your present core responsibilities or the industry associated. Our training programs prepare you for the role of an e-relationship Manager. Professionals from across industries are welcome to apply for the role of e-Relationship Manager. Key Responsibilities: 360-degree Banking: Build and deepen customer relationships to increase their wallet share and revenues through the phone channel. Ensure the customer's needs are captured holistically and solutions are offered using the 360-degree banking framework by recommending the right products. Quality focus: Ensure every engagement with the customer is fully aligned with the aspiration of creating a delightful customer experience. Retain customers and improve the Net Promoter Score through impeccable service quality. Product Advisory: Ensure a thorough understanding of all product offerings and facilitate the needs/queries of the customers with the relevant product information in line with the framework of 360-degree banking. Serve as one-point contact to the mapped customers of the bank. New Relationships: Expand the customer base through referrals from existing customers. Generate new business to achieve growth in customer book, volumes, and revenue from the segment. Customized solutions: Collaborate with product specialists, subject matter experts, and credit and service teams to ensure the right products are offered to the customer. Behold our values: Offer products that are fair to our customers and fair to the bank. Key Qualifications & Skills: Educational Qualification: MBA, Engineers & Graduates with relevant work experience of 0-8 years in area of relationship management across industries. Relationship Building: Ability to manage and leverage existing customer relationships to create a meaningful impact on customer's needs. Customer service: Complete understanding of the key customer service parameters during call engagements. Improvise: Develop and implement overarching sales and customer relationship strategy, sales processes and structure. Communication skills: Good oral and written communication skills. Market Sensing: Monitor and evaluate industry trends, customer drivers and potential partnerships.

Location: Andhra Pradesh Essential Services: Role & Location fungibility While the role descriptions give you an overview of the responsibilities, it is only directional and guiding in nature. At ICICI Bank, we believe in serving our customers beyond our role definition, product boundaries, and domain limitations through our philosophy of customer 360-degree. In essence, this captures our belief in serving the entire banking needs of our customers as One Bank, One Team . To achieve this, employees at ICICI Bank are expected to be role and location-fungible with the understanding that Bankingis anessential service . About the role At ICICI Bank, you get an opportunity to engage with high-value customers of ICICI Bank and offer 360 degree-banking solutions. As a Relationship Manager - Business Banking, you will have the opportunity to provide banking solutions for Micro, Small, and Medium Enterprises (MSME) and mid-size corporates. You will collaborate with various teams within the Bank to ensure a quick turnaround time for all client requirements. You will continuously strive to extend our market reach through expert discovery and exploration of new and untapped business opportunities and relationships. Following the Banks philosophy of Fair to Customer, Fair to Bank, you will take the initiative and help ICICI Bank to become the preferred Bank amongst the target group. Key accountabilities include customer feedback and defined business outcomes. Key Responsibilities Customer Service: Create service excellence by collaborating with customers through their life cycle and offering suitable products and services based on their finances. Business Development: Ensuring growth in Deposits and Loan books by offering 360-degree banking solutions that meet the needs of our customers. Cross Selling & Collaboration: Offer products based on customer needs while collaborating with other teams in the bank for suitable product offerings. Enhance the portfolio quality: Maintain the quality of the loan book and conduct due diligence on the business flows and overdue. Customized Solutions: Collaborate with product specialists, subject matter experts, and credit and service teams to ensure structured and customized solutions. Behold our values: Work to uphold our core value of being Fair to Customer, Fair to Bank. Key Qualifications & Skills Education Qualification: MBA, Chartered Accountants, Engineers & Graduates with relevant work experience in the area of Relationship Managementacross industries. Synergize with Team: Willingness to work with various teams for on ground support and deliver enablers as required . Improvise: Develop and implement overarching sales and customer relationship strategy, sales processes and structure. Communication Skill: Good oral and written communication skills. Market Sensing: Monitor and evaluate industry trends, customer drivers and potential partnerships . Few Success Factors Building relationships Deep understanding of customer needs Understanding of credit worthiness Knowledge on core offerings Excellent communicator

Location: North East Essential Services: Role & Location fungibility While the role descriptions give you an overview of the responsibilities, it is only directional and guiding in nature. At ICICI Bank, we believe in serving our customers beyond our role definition, product boundaries, and domain limitations through our philosophy of customer 360-degree. In essence, this captures our belief in serving the entire banking needs of our customers as One Bank, One Team . To achieve this, employees at ICICI Bank are expected to be role and location-fungible with the understanding that Bankingis anessential service . About the role At ICICI Bank, you get an opportunity to engage with high-value customers of ICICI Bank and offer 360 degree-banking solutions. As a Relationship Manager - Business Banking, you will have the opportunity to provide banking solutions for Micro, Small, and Medium Enterprises (MSME) and mid-size corporates. You will collaborate with various teams within the Bank to ensure a quick turnaround time for all client requirements. You will continuously strive to extend our market reach through expert discovery and exploration of new and untapped business opportunities and relationships. Following the Banks philosophy of Fair to Customer, Fair to Bank, you will take the initiative and help ICICI Bank to become the preferred Bank amongst the target group. Key accountabilities include customer feedback and defined business outcomes. Key Responsibilities Customer Service: Create service excellence by collaborating with customers through their life cycle and offering suitable products and services based on their finances. Business Development: Ensuring growth in Deposits and Loan books by offering 360-degree banking solutions that meet the needs of our customers. Cross Selling & Collaboration: Offer products based on customer needs while collaborating with other teams in the bank for suitable product offerings. Enhance the portfolio quality: Maintain the quality of the loan book and conduct due diligence on the business flows and overdue. Customized Solutions: Collaborate with product specialists, subject matter experts, and credit and service teams to ensure structured and customized solutions. Behold our values: Work to uphold our core value of being Fair to Customer, Fair to Bank. Key Qualifications & Skills Education Qualification: MBA, Chartered Accountants, Engineers & Graduates with relevant work experience in the area of Relationship Managementacross industries. Synergize with Team: Willingness to work with various teams for on ground support and deliver enablers as required . Improvise: Develop and implement overarching sales and customer relationship strategy, sales processes and structure. Communication Skill: Good oral and written communication skills. Market Sensing: Monitor and evaluate industry trends, customer drivers and potential partnerships . Few Success Factors Building relationships Deep understanding of customer needs Understanding of credit worthiness Knowledge on core offerings Excellent communicator

Location: Mumbai & Pune Essential Services: Role & Location fungibility While the role descriptions give you an overview of the responsibilities, it is only directional and guiding in nature. At ICICI Bank, we believe in serving our customers beyond our role definition, product boundaries, and domain limitations through our philosophy of customer 360-degree. In essence, this captures our belief in serving the entire banking needs of our customers asOne Bank, One Team. To achieve this, employees at ICICI Bank are expected to berole and location-fungiblewith the understanding thatBankingis anessential service. About the role At ICICI Bank, you get an opportunity to engage with high-value customers of ICICI Bank and offer 360 degree-banking solutions. As a Relationship Manager - Business Banking, you will have the opportunity to provide banking solutions for Micro, Small, and Medium Enterprises (MSME) and mid-size corporates. You will collaborate with various teams within the Bank to ensure a quick turnaround time for all client requirements. You will continuously strive to extend our market reach through expert discovery and exploration of new and untapped business opportunities and relationships. Following the Banks philosophy of Fair to Customer, Fair to Bank, you will take the initiative and help ICICI Bank to become the preferred Bank amongst the target group. Key accountabilities include customer feedback and defined business outcomes. Key Responsibilities Customer Service: Create service excellence by collaborating with customers through their life cycle and offering suitable products and services based on their finances. Business Development: Ensuring growth in Deposits and Loan books by offering 360-degree banking solutions that meet the needs of our customers. Cross Selling & Collaboration: Offer products based on customer needs while collaborating with other teams in the bank for suitable product offerings. Enhance the portfolio quality: Maintain the quality of the loan book and conduct due diligence on the business flows and overdue. Customized Solutions: Collaborate with product specialists, subject matter experts, and credit and service teams to ensure structured and customized solutions. Behold our values: Work to uphold our core value of being Fair to Customer, Fair to Bank. Key Qualifications & Skills Education Qualification: MBA, Chartered Accountants, Engineers & Graduates with relevant work experience in the area of Relationship Managementacross industries. Synergize with Team: Willingness to work with various teams for on ground support and deliver enablers as required . Improvise: Develop and implement overarching sales and customer relationship strategy, sales processes and structure. Communication Skill: Good oral and written communication skills. Market Sensing: Monitor and evaluate industry trends, customer drivers and potential partnerships . Few Success Factors Building relationships Deep understanding of customer needs Understanding of credit worthiness Knowledge on core offerings Excellent communicator

Location: Kolkata Essential Services: Role & Location fungibility While the role descriptions give you an overview of the responsibilities, it is only directional and guiding in nature. At ICICI Bank, we believe in serving our customers beyond our role definition, product boundaries, and domain limitations through our philosophy of customer 360-degree. In essence, this captures our belief in serving the entire banking needs of our customers as One Bank, One Team . To achieve this, employees at ICICI Bank are expected to be role and location-fungible with the understanding that Bankingis anessential service . About the role At ICICI Bank, you get an opportunity to engage with high-value customers of ICICI Bank and offer 360 degree-banking solutions. As a Relationship Manager - Business Banking, you will have the opportunity to provide banking solutions for Micro, Small, and Medium Enterprises (MSME) and mid-size corporates. You will collaborate with various teams within the Bank to ensure a quick turnaround time for all client requirements. You will continuously strive to extend our market reach through expert discovery and exploration of new and untapped business opportunities and relationships. Following the Banks philosophy of Fair to Customer, Fair to Bank, you will take the initiative and help ICICI Bank to become the preferred Bank amongst the target group. Key accountabilities include customer feedback and defined business outcomes. Key Responsibilities Customer Service: Create service excellence by collaborating with customers through their life cycle and offering suitable products and services based on their finances. Business Development: Ensuring growth in Deposits and Loan books by offering 360-degree banking solutions that meet the needs of our customers. Cross Selling & Collaboration: Offer products based on customer needs while collaborating with other teams in the bank for suitable product offerings. Enhance the portfolio quality: Maintain the quality of the loan book and conduct due diligence on the business flows and overdue. Customized Solutions: Collaborate with product specialists, subject matter experts, and credit and service teams to ensure structured and customized solutions. Behold our values: Work to uphold our core value of being Fair to Customer, Fair to Bank. Key Qualifications & Skills Education Qualification: MBA, Chartered Accountants, Engineers & Graduates with relevant work experience in the area of Relationship Managementacross industries. Synergize with Team: Willingness to work with various teams for on ground support and deliver enablers as required . Improvise: Develop and implement overarching sales and customer relationship strategy, sales processes and structure. Communication Skill: Good oral and written communication skills. Market Sensing: Monitor and evaluate industry trends, customer drivers and potential partnerships . Few Success Factors Building relationships Deep understanding of customer needs Understanding of credit worthiness Knowledge on core offerings Excellent communicator

Location: Rajasthan Essential Services: Role & Location fungibility While the role descriptions give you an overview of the responsibilities, it is only directional and guiding in nature. At ICICI Bank, we believe in serving our customers beyond our role definition, product boundaries, and domain limitations through our philosophy of customer 360-degree. In essence, this captures our belief in serving the entire banking needs of our customers as One Bank, One Team . To achieve this, employees at ICICI Bank are expected to be role and location-fungible with the understanding that Bankingis anessential service . About the role At ICICI Bank, you get an opportunity to engage with high-value customers of ICICI Bank and offer 360 degree-banking solutions. As a Relationship Manager - Business Banking, you will have the opportunity to provide banking solutions for Micro, Small, and Medium Enterprises (MSME) and mid-size corporates. You will collaborate with various teams within the Bank to ensure a quick turnaround time for all client requirements. You will continuously strive to extend our market reach through expert discovery and exploration of new and untapped business opportunities and relationships. Following the Banks philosophy of Fair to Customer, Fair to Bank, you will take the initiative and help ICICI Bank to become the preferred Bank amongst the target group. Key accountabilities include customer feedback and defined business outcomes. Key Responsibilities Customer Service: Create service excellence by collaborating with customers through their life cycle and offering suitable products and services based on their finances. Business Development: Ensuring growth in Deposits and Loan books by offering 360-degree banking solutions that meet the needs of our customers. Cross Selling & Collaboration: Offer products based on customer needs while collaborating with other teams in the bank for suitable product offerings. Enhance the portfolio quality: Maintain the quality of the loan book and conduct due diligence on the business flows and overdue. Customized Solutions: Collaborate with product specialists, subject matter experts, and credit and service teams to ensure structured and customized solutions. Behold our values: Work to uphold our core value of being Fair to Customer, Fair to Bank. Key Qualifications & Skills Education Qualification: MBA, Chartered Accountants, Engineers & Graduates with relevant work experience in the area of Relationship Managementacross industries. Synergize with Team: Willingness to work with various teams for on ground support and deliver enablers as required . Improvise: Develop and implement overarching sales and customer relationship strategy, sales processes and structure. Communication Skill: Good oral and written communication skills. Market Sensing: Monitor and evaluate industry trends, customer drivers and potential partnerships . Few Success Factors Building relationships Deep understanding of customer needs Understanding of credit worthiness Knowledge on core offerings Excellent communicator

Location: Kerala Essential Services: Role & Location fungibility While the role descriptions give you an overview of the responsibilities, it is only directional and guiding in nature. At ICICI Bank, we believe in serving our customers beyond our role definition, product boundaries, and domain limitations through our philosophy of customer 360-degree. In essence, this captures our belief in serving the entire banking needs of our customers as One Bank, One Team . To achieve this, employees at ICICI Bank are expected to be role and location-fungible with the understanding that Bankingis anessential service . About the role At ICICI Bank, you get an opportunity to engage with high-value customers of ICICI Bank and offer 360 degree-banking solutions. As a Relationship Manager - Business Banking, you will have the opportunity to provide banking solutions for Micro, Small, and Medium Enterprises (MSME) and mid-size corporates. You will collaborate with various teams within the Bank to ensure a quick turnaround time for all client requirements. You will continuously strive to extend our market reach through expert discovery and exploration of new and untapped business opportunities and relationships. Following the Banks philosophy of Fair to Customer, Fair to Bank, you will take the initiative and help ICICI Bank to become the preferred Bank amongst the target group. Key accountabilities include customer feedback and defined business outcomes. Key Responsibilities Customer Service: Create service excellence by collaborating with customers through their life cycle and offering suitable products and services based on their finances. Business Development: Ensuring growth in Deposits and Loan books by offering 360-degree banking solutions that meet the needs of our customers. Cross Selling & Collaboration: Offer products based on customer needs while collaborating with other teams in the bank for suitable product offerings. Enhance the portfolio quality: Maintain the quality of the loan book and conduct due diligence on the business flows and overdue. Customized Solutions: Collaborate with product specialists, subject matter experts, and credit and service teams to ensure structured and customized solutions. Behold our values: Work to uphold our core value of being Fair to Customer, Fair to Bank. Key Qualifications & Skills Education Qualification: MBA, Chartered Accountants, Engineers & Graduates with relevant work experience in the area of Relationship Managementacross industries. Synergize with Team: Willingness to work with various teams for on ground support and deliver enablers as required . Improvise: Develop and implement overarching sales and customer relationship strategy, sales processes and structure. Communication Skill: Good oral and written communication skills. Market Sensing: Monitor and evaluate industry trends, customer drivers and potential partnerships . Few Success Factors Building relationships Deep understanding of customer needs Understanding of credit worthiness Knowledge on core offerings Excellent communicator

Required Candidate profile Must be comfortable with Rotational shifts Excellent English communication UG/Grad both all can apply Fresher/Experienced both can apply Flexible with Rotational Shifts Immediate joiners only

vHandling customer inquiries via phone, email, and chat with professionalism and empathy. 2. Resolving customer complaints and issues in a timely and effective manner. 3. Providing product information and assistance with orders and returns.

Role & responsibilities Customer Support: Respond promptly to customer inquiries via phone, email, WhatsApp, or in-person. Assist customers with questions related to pet food, grooming, vaccinations, boarding, training, and other services. Handle product complaints, service issues, and returns in a professional and empathetic manner. Pet Care Advisory (Basic): Provide basic pet care guidance (nutrition, grooming intervals, etc.) based on company standards (not medical advice). Educate customers on the use of pet products and services offered. Order & Appointment Handling: Assist with placing and tracking orders for pet products. Schedule and confirm appointments for veterinary visits, grooming sessions, and training programs. Coordinate with the operations team for timely service delivery. Complaint Resolution: Resolve complaints efficiently while maintaining customer satisfaction. Escalate unresolved issues to the concerned department in a timely manner. Preferred candidate profile Excellent communication and interpersonal skills. Empathy towards animals and their owners. Basic knowledge of pets (dogs, cats, etc.) and related products. Proficiency in using CRM or customer support software. Patience, problem-solving ability, and a calm demeanor under pressure.

SUMMARY Job Title: Route Executive -GT Job Purpose: This position is responsible for achieving sales (Primary and Secondary), distribution, and merchandising targets for specific routes, through a team of Market Growth Representatives in a key market. Key Responsibilities: Sales Plan Execution: Work collaboratively to achieve sales targets for designated Territory routes by brand and pack on a daily basis for secondary, primary volumes (Physical Cases & unit Cases), Gross revenue (GR) & Net revenue (NR). Develop route plans for the Market Growth Representatives and Account Developers to optimize coverage cost-effectively and ensure productivity. Customer Management: Cultivate relationships with Outlets through the team of Market Growth Representatives and Account Developers to ensure sustained business. Market Expansion: Drive Horizontal Expansion by increasing the number of outlets opened versus target to improve business in the upcoming years. Take on the responsibility of opening new outlets during market visits and provide necessary support in terms of elements, discounts, coolers, etc. Drive conversion of high value/high visibility outlets to Depth Outlets and ensure execution as per Company norms. Increase market share through various ground level interventions such as driving outlet level billing vertically & horizontally. Market Execution: Implement Channel Programs, Promotional activities for the given set of outlets. Plan for merchandising elements, coolers based on outlets/market requirements and as per the RED standards. Prepare MGR wise action plans for improving RED (Right Execution) parameters, HE etc. People Management: Conduct on-the-job trainings with Market Growth Representatives (Off Role) to enhance Execution skills on the job. Track PJP (Permanent Journey Plan) Compliance and other productivity Metrics of the team and provide inputs to improve the same via OJT. Evaluate performance and skills of MDs and provide inputs via on-the-job coaching, training etc. Conduct Joint Weekly, Monthly Review with ASM to review performance wrt Sales, Execution Parameters of MDs and work on agreed actions. Review Performance and market issues to be resolved via daily Gate Meetings. Budget Management: Propose Discount spend for given set of outlets to drive business. Closely monitor customer outstanding and claims and ensure compliance to credit and other policies. Asset Control: Ensure regular tracking of our Assets (Coolers) and ensure asset movements etc in compliance to the Asset Policy. Distribution Management: Rout Requirements Qualifications: Graduation / MBA Experience: 4 - 8 years in Sales Continuous travel within the designated area 90% Travel in a month Male candidates preferred Age should be 40years or below.

Hiring: CRM Executive – Real Estate Location: Balewadi, Pune Type: Full-time Salary: 35,000/month Company: Urbanbrick Developer LLP About Urbanbrick Developer LLP: We’re redefining modern living with innovative, customer-first real estate projects across Pune. At Urbanbrick, we believe in building more than homes — we build trust and community. If you're passionate about customer experience and real estate, we want you on our team! Role: CRM Executive (Post-Sales) As a CRM Executive, you’ll be the key link between our clients and internal teams, ensuring smooth post-sales service, document handling, collections, and overall customer satisfaction. Key Responsibilities: Customer Support & Relationship Management Act as the main point of contact post-booking Maintain regular client communication and handle queries Ensure high customer satisfaction through timely support Documentation & Records Management Collect and verify documents (KYC, agreements, etc.) Coordinate with legal/sales for agreement and registration Maintain organized physical and digital records Payment Follow-Up & Collections Follow up on due payments as per schedule Coordinate with accounts for receipt generation and reconciliation Maintain collection logs and send reminders Real Estate Process Coordination Handle booking-to-possession customer journey Schedule site visits, key handovers, and ensure timely possession Ensure documentation and compliance are completed Requirements: Bachelor’s degree (BBA, Management, or related field) Minimum 2 years’ experience in CRM or post-sales support (Real estate preferred) Good understanding of real estate documentation and processes Strong communication and follow-up skills Proficient in MS Office and CRM software What We Offer: Fixed salary: 35,000/month Performance-based incentives A professional, growth-focused work environment Opportunity to be part of a fast-growing real estate brand How To Apply: Send your resume to hr@urbanbrick.co.in Contact: Deepali Chavan (HR) Let’s build the future together! Responsibilities: Collaborate with sales team on lead generation Manage client relationships through communication and problem solving Maintain CRM database accuracy Coordinate property viewings and negotiations

As an Associate at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for Your primary responsibilities include: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience in Implementation, and design ServiceNow CSM solutions Experience in CSM Application related integration use cases Excellent in client stakeholder and customers management and ServiceNow Certifications will have added advantage Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Preferred technical and professional experience Expertise in ServiceNow ITSM product Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server Should have CSA, CAD and CIS-ITSM Certifications

The ability to be a team player The ability and skill to train other people in procedural and technical topics Strong communication and collaboration skills Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience in Implementation, and design ServiceNow CSM solutions Preferred technical and professional experience Experience in CSM Application related integration use cases Excellent in client stakeholder and customers management.

Role purpose: Drive demand generation with focus on liquidation in the assigned area Through field promotional activities such as pre-sowing campaigns, Farmer Training Programs, Field days and Field trips in key villages of the assigned area Plan, track and Manage team of Market Development Officers (MDO) and their activities Actively manage relationships with Distributors and Retailers Focus on accurate and timely planning, placement, liquidation and collections Regularly report sales and other commercial activities using Salesforce.com (SFDC) and other digital platforms Develop and maintain relationships with key influencers in the territory Accountabilities: Create and Execute the Commercial plan and modus operandi to deliver the planned commercial activities for the responsible geography. Plan and ensure that the right product is available on shelf at the right time and right quantity. Execute a plan for the growth of the responsible geography, increase market share and lead growth. Ensure that right people are available to deliver the business aspiration. Have a fully motivated, engaged and energized Field Staff. Support a strong channel engagement and campaign plan along with executing the Go-To-Market Strategy for effective business success. Any other responsibilities as assigned by senior manager from time to time including Country/Division projects. Key Deliverable : Achieve sales revenue targets for the sales region Undertake the required channel management to ensure availability of company stocks, enable prompt and efficient liquidation in line with demand and minimise saleable returns from trade Accountable for collections from all customers in the sales region, ensure they are in line with policies and taking required action steps with errant customers Overarching accountabilities : Maintain leading position of the company by creating pull for product assortment at the channel level Be completely crisp and clear in reporting to the Business Manager about the achievements and the risk areas in the region Work with colleagues within the territory, in the division, in the crop groups and marketing function to develop effective governance and ways of working at the critical interfaces. Support the development of a change plan taking into account employee engagement, team development and customer connection. Knowledge, experience & capabilities: Agro industry experience Experienced in Sales management, Customer Relation Management Large Customer management skills, Team player, commun

Hiring for Fresher Candidates for Customer Service Profile (Chat Process) US Process 5 days working 1 side Cab Required Candidate profile Customer Service Role Fresher Required Graduates Good Communication

Position Title : - Cluster InCharge -Retail Sales (Female Candidates only) Opened location: Reporting to: RSM Business Unit: Baby Care Department / Function: Retail Marketing Working Days: Mon-Sat (Sunday Holiday) Interested Immediate Connect- 7892648654 (Call/wtsapp)24*7 Mandatory to apply to this below link- https://foeurope.my.salesforce-sites.com/jobboard/JobRegister?JobId=a1hKA0000001damYAA The ideal candidate will be responsible for sales performance, customer satisfaction, and staff training and development. You will work to foster client loyalty and expand our brand presence. The ideal candidate will spearhead these efforts with a customer-centric attitude. Responsibilities :- Oversee daily store operations including opening/closing, inventory checks, and supply management. Set and execute sales performance goals to drive revenue and profitability. Hire, train, and assess employee performance and productivity. Lead, motivate, and manage the store team to ensure high service standards. Maintain an orderly, clean, and presentable store environment in compliance with hospital and hygiene standards. Manage stock levels, oversee timely ordering, and minimize wastage. Handle cash management, monitor transactions, and ensure accurate record-keeping. Plan and implement promotional activities to boost sales and customer engagement. Ensure effective product placement for maximum visibility and accessibility. Participate actively in all store-related activities and initiatives. Coordinate with hospital teams on events, promotions, and health-awareness campaigns. Meet with doctors and healthcare professionals to strengthen relationships and generate business opportunities. Resolve customer issues promptly to ensure a positive experience. Maintain accurate records of sales, inventory, and staff attendance. Conduct regular staff training on product knowledge, customer service, and safety protocols. Candidate Profiles Graduation or equivalent experience 4+Years of Team leading experiences in Retail, Hospitality, Pharma,FMCG Two-wheeler is Required Travelling is a must. Age limit 35 Max Travelling is Compulsory for all assigned Stores across territory Psychometrics/ Behavioral Traits: - Demonstrates high energy. Strong ability to influence, drive change amongst ambiguity. Goal driven and result oriented. Clear and fact-based decision making. Diverse and able to work well in teams and across functions. Language: - Proficiency in English and local language. Multilingual will be an advantage. Geographical Experience: - Must have locality market experience. Management Experience: - Team Management, Sales, Business Development, Stakeholder Management Range: - Interview Round: - 1st Round - Manager Round 2nd Round- Business Round 3rd Round- RSM Round

We have Showroom Manager - Reliance Jewels opportunities for locations below. We need seasoned candidate with minimum 6-12 years of jewellery industry only. Bargarh, Odisha Sambhalpur, Odisha Siliguri, West Bengal Sanchi, Jamshedpur Asansol, Assam Key Responsibilities - Plan retail KPI’s for achieving AOP Overlook achievement of GSS number and value targets, driving through store team Monitor overall store operations, including sales, staffing, training, inventory management, store upkeep, and controlling costs. Customer Management & focus on enhancing the customer experience at stores to improve satisfaction and loyalty Implementing SOP’s for VM/ Marketing at stores. Lead and manage the team effectively to ensure alignment with business objectives and high performance. Ability to handle and resolve conflicts in a constructive manner. Building culture of trust , integrity and respect in stores Develop & provide opportunities to store employees through various step up programs Develop functional capabilities in employees through appropriate training interventions Adaption of driving sales through omni channel TAT to be followed for customer complaints Ensuring availability manpower for planned training programs Key Performance Indicators - %LFL Growth % Walkin Target % Increase in BER Improve Diamond & Silver share in store % conversion Increase ABV Mystery audit score Functional Competencies - Showroom Operations Effectiveness Customer Orientation Planning & Organizing Behavioral Competencies - Nurturing Result Orientation Growth Mindset Communication & Rapport Building

We have Showroom Manager - Reliance Jewels opportunities for locations below. We need seasoned candidate with minimum 6-12 years of jewellery industry only. Ahmedabad, Gujarat Jamnagar, Gujarat Indore, Madhya Pradesh Bilaspur, Chhattisgarh Mira Road, Mumbai Key Responsibilities - Plan retail KPI’s for achieving AOP Overlook achievement of GSS number and value targets, driving through store team Monitor overall store operations, including sales, staffing, training, inventory management, store upkeep, and controlling costs. Customer Management & focus on enhancing the customer experience at stores to improve satisfaction and loyalty Implementing SOP’s for VM/ Marketing at stores. Lead and manage the team effectively to ensure alignment with business objectives and high performance. Ability to handle and resolve conflicts in a constructive manner. Building culture of trust , integrity and respect in stores Develop & provide opportunities to store employees through various step up programs Develop functional capabilities in employees through appropriate training interventions Adaption of driving sales through omni channel TAT to be followed for customer complaints Ensuring availability manpower for planned training programs Key Performance Indicators - %LFL Growth % Walkin Target % Increase in BER Improve Diamond & Silver share in store % conversion Increase ABV Mystery audit score Functional Competencies - Showroom Operations Effectiveness Customer Orientation Planning & Organizing Behavioral Competencies - Nurturing Result Orientation Growth Mindset Communication & Rapport Building

Process bookings received in E-Com, DG & Non-DG, SOC.Customer registration – CRM creation & KYC formalities.CBF submission.Update customers on status of shipments & keep them informed on ops.transshipment, blank sailing with advisories, broadcasts Required Candidate profile Proficient in interpersonal and communication skills,Ability to be proactive & multitask,• Computer literacy on MS applications,Ability to take up challenges, Team player, Good time management