1595 Customer Management Jobs - Page 49

Responsibilities: -Manage customer queries through voice process -Need candidates from automobile customer service background. -Excellent english communication skills. -Looking for immediate joiners only. -24*7 rotational shifts,6days working

JD: RMG- Staffing/ Demand Fulfilment Triage demand to determine quality and how it will be fulfilled (recruiting, internal, contracting, IJP, job rotation etc) Laser focus on clearing bench and fulfilling sold demand Stakeholder Management/ Customer Management Prioritize, manage, and communicate daily on demand status to ensure it is fulfilled in the shortest period of time Evaluate and present bench matches to Accounts and provide daily feedback Focus on prioritized aging demands fulfilment and to minimize potential revenue loss Excellent coordination skills, excellent communication skills and excellent in excel Ability to prepare reports, analysis of reports and knowledge on graphs.

URGENT HIRING !!! location's : Canada , Australia , New Zealand ( Not In India ) Benefits : Medical Insurances , Travel allowances , Flight Tickets , Meals , etc For more information call or whatsapp +91 9220850077 Key Responsibilities: 1. Customer Relationship Management Develop and nurture long-term relationships with existing and potential customers. Understand customer needs, preferences, and challenges to offer personalized solutions. Act as the primary point of contact for key clients. 2. Customer Support & Issue Resolution Address customer complaints, queries, and concerns in a timely manner. Collaborate with internal teams (sales, support, product) to resolve customer issues effectively. Ensure high levels of customer satisfaction and retention. 3. Sales & Business Growth Identify upselling and cross-selling opportunities to maximize customer value. Work closely with the sales team to drive customer acquisition and revenue growth. Conduct follow-ups on renewals, subscriptions, and contract negotiations. 4. Customer Engagement & Feedback Gather and analyze customer feedback to improve products/services. Organize customer surveys, feedback sessions, and loyalty programs. Develop and implement strategies to enhance the customer experience. 5. Reporting & CRM Tools Management Maintain and update customer records in CRM software (Salesforce, HubSpot, Zoho, etc.). Track and analyze customer behavior, trends, and satisfaction levels. Prepare weekly/monthly reports on customer interactions and improvements.

URGENT HIRING !!! location's : Canada , Australia , New Zealand ( Not In India ) Benefits : Medical Insurances , Travel allowances , Flight Tickets , Meals , etc For more information call or whatsapp +91 9220850077 Key Responsibilities: 1. Customer Relationship Management Develop and nurture long-term relationships with existing and potential customers. Understand customer needs, preferences, and challenges to offer personalized solutions. Act as the primary point of contact for key clients. 2. Customer Support & Issue Resolution Address customer complaints, queries, and concerns in a timely manner. Collaborate with internal teams (sales, support, product) to resolve customer issues effectively. Ensure high levels of customer satisfaction and retention. 3. Sales & Business Growth Identify upselling and cross-selling opportunities to maximize customer value. Work closely with the sales team to drive customer acquisition and revenue growth. Conduct follow-ups on renewals, subscriptions, and contract negotiations. 4. Customer Engagement & Feedback Gather and analyze customer feedback to improve products/services. Organize customer surveys, feedback sessions, and loyalty programs. Develop and implement strategies to enhance the customer experience. 5. Reporting & CRM Tools Management Maintain and update customer records in CRM software (Salesforce, HubSpot, Zoho, etc.). Track and analyze customer behavior, trends, and satisfaction levels. Prepare weekly/monthly reports on customer interactions and improvements.

Timely recovery of dues, maintaining customer relationships, monitoring accounts, and ensuring compliance with legal and company policies to meet collection targets and mitigate financial risks. Key Deliverables: a)Collection Activity Achieve assigned collection targets for SLCV&PV (in the 0-3 range) b)Customer Management Ensure that the daily visit and the customer target is met Ensuring regular contact with existing clients to maintain companys presence c)Adherence to the Process Should adhere to the laid down processes Accept Challenges Should be able to work under challenging environment d)Document management Ensure all collection documents are submitted correctly and on-time

Timely recovery of dues, maintaining customer relationships, monitoring accounts, and ensuring compliance with legal and company policies to meet collection targets and mitigate financial risks.Top of FormBottom of Form Key Deliverables: a)Collection Activity Achieve assigned collection targets for SLCV&PV (in the 0-3 range) b)Customer Management Ensure that the daily visit and the customer target is met Ensuring regular contact with existing clients to maintain companys presence c)Adherence to the Process Should adhere to the laid down processes Accept Challenges Should be able to work under challenging environment d)Document management Ensure all collection documents are submitted correctly and on-time

Dear Candidate, We are hiring for Customer service - Telugu, Kannada, Tamil - Voice Process. Note: This role is open for those candidates who can speak Tamil/Telugu/Kannada. Location:- Paisa bazaar Plot no 129 sector 44 Gurugram. Interested candidates share their cv sunitaarya@paisabazaar.com or WhatsApp your resume to "9311985242" For instant reply, OR Directly come for F2F interview mention " HR SUNITA" on the top of your resume. NOTE- Candidates with Customer Service Exp will be Preferred. INTERVIEW LOCATION :- Gurugram-: Paisa bazaar Plot no 129 sector 44 Gurugram Interview Time & Day :- Mon - Sat (10am - 3pm) Experience- 0-5 years Job description: 1) Role entails working only in Day shift 2) Reaching productivity that meets job standards, while working with speed and accuracy 3) Flexible, able to shift priorities to accommodate changing demands. Candidate Profile: 1) Flexible to work in 6 days, roster off environment 2) Should be able to converse in English and Hindi efficiently 3) Good selling and negotiations skills 4) Under Graduate/ Graduate/ Post Graduate 5) Minimum 0 to 1 year experience in working in the areas of Customer service. Perks and Benefits fixed Salary + incentives interview Details:- Days- Monday-Saturday time - 10:00 am to 4:00 pm venue:- Paisa bazaar Plot no 129 sector 44 Gurugram contact Person- 9027260775 - HR Sunita email ID- sunitaarya@paisabazaar.com

Responsibilities: * Meet sales targets through effective communication * Maintain customer relationships via phone calls * Manage customer queries via back office support * Execute telemarketing campaigns with software Performance bonus Annual bonus

Job Description Job Role: The Customer Success Specialist will proactively engage with customers to provide strategic and tactical guidance to them in order to increase the value they acquire from Freshworks suite of products. Role Requirement: Engage proactively with customers using the engagement model (based on customer segment) laid out Understand and document customer s business flow (for large customers) and deep understanding of use-cases Have deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases using best product-fit Aligning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping) Evaluate how customers manage their Freshworks product suite investment & identify efficiency and effectiveness gains (process & tools) Promote awareness of the latest innovations Freshworks is releasing (products/features in pipeline) Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support etc.) to ensure customer s issues/solutions are addressed Work with Program Manager (Customer Success) to derive data driven insights/intelligence to run focused and result-oriented customer engagement programs. Understanding of SaaS metrics and Own two key metrics (Increase Product-Adoption & Customer Retention) Use customer management tool (Natero) (Training will be provided to get familiar) Implement and support compliance to Freshworks compliance and information Qualifications Background: Proven track record of establishing themselves as a strategic trusted advisor to clients Must be able to take complex client and vendor concepts and articulate them to an audience of varying perception levels Very Strong written and verbal presentation/communication skills (ESSENTIAL) Self-starter who can own ongoing customer success of both large and small clients Ability to report and share client s status on a timely/pre-defined interval Bachelors Degree in Computer Science + Business Education preferred

Job Description Our Customer Success Specialists will proactively engage with customers to provide strategic and tactical guidance to them in order to increase the value they acquire from Freshworks suite of products. Responsibilities Engage proactively with customers using the engagement model (based on customer segment) laid out Understand and document customer s business flow (for large customers) and deep understanding of use-cases Have deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases using best product-fit Aligning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping) Evaluate how customers manage their Freshworks product suite investment & identify efficiency and effectiveness gains (process & tools) Promote awareness of the latest innovations Freshworks is releasing (products/features in pipeline) Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support etc.) to ensure customer s issues/solutions are addressed Work with Program Managers to derive data driven insights/intelligence to run focused and result-oriented customer engagement programs. Own two key metrics (Increase Product-Adoption & Customer Retention) Use customer management tools Implement and support Freshworks compliance and information security processes Qualifications Proven track record of establishing themselves as a strategic trusted advisor to clients with 4 to 6 years of relevant work experience Must be able to take complex client and vendor concepts and articulate them to an audience of varying perception levels Very Strong written and verbal presentation/communication skills (ESSENTIAL) Self-starter who can own ongoing customer success of both large and small clients Ability to report and share client s status on a timely/pre-defined interval Bachelors Degree

Job Description Customer Success will proactively engage with customers to provide strategic and tactical guidance to them in order to increase the value they acquire from Freshworks suite of products. Role Requirement: Engage proactively with customers using the engagement model (based on customer segment) laid out (Experience in the enterprise segment is a plus) Understand and document customer s business flow (for large customers) and deep understanding of use-cases Have deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases using best product-fit Aligning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping) Evaluate how customers manage their Freshworks product suite investment & identify efficiency and effectiveness gains (process & tools) Promote awareness of the latest innovations Freshworks is releasing (products/features in pipeline) Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support etc.) to ensure customer s issues/solutions are addressed Work with Program Managers to derive data driven insights/intelligence to run focused and result-oriented customer engagement programs. Own two key metrics (Increase Product-Adoption & Customer Retention) Use customer management tools Implement and support Freshworks compliance and information security processes Open to working from office on all 5 days in the specified shift Qualifications 4-7 years of experience Proven track record of establishing themselves as a strategic trusted advisor to clients Must be able to take complex client and vendor concepts and articulate them to an audience of varying perception levels Very Strong written and verbal presentation/communication skills (ESSENTIAL) Self-starter who can own ongoing customer success of both large and small clients Ability to report and share client s status on a timely/pre-defined interval Minimum Graduation / Bachelors Degree is mandatory

Job Description Customer Success will proactively engage with customers to provide strategic and tactical guidance to them in order to increase the value they acquire from Freshworks suite of products. Role Requirement: Engage proactively with customers using the engagement model (based on customer segment) laid out (Experience in the enterprise segment is a plus) Understand and document customer s business flow (for large customers) and deep understanding of use-cases Have deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases using best product-fit Aligning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping) Evaluate how customers manage their Freshworks product suite investment & identify efficiency and effectiveness gains (process & tools) Promote awareness of the latest innovations Freshworks is releasing (products/features in pipeline) Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support etc.) to ensure customer s issues/solutions are addressed Work with Program Managers to derive data driven insights/intelligence to run focused and result-oriented customer engagement programs. Own two key metrics (Increase Product-Adoption & Customer Retention) Use customer management tools Implement and support Freshworks compliance and information security processes Open to working from the Chennai office in the US shift. Qualifications 7-10 years of total experience with atleast 5 years in SaaS Customer Success Proven track record of establishing themselves as a strategic trusted advisor to clients Must be able to take complex client and vendor concepts and articulate them to an audience of varying perception levels Very Strong written and verbal presentation/communication skills (ESSENTIAL) Self-starter who can own ongoing customer success of both large and small clients Ability to report and share client s status on a timely/pre-defined interval Minimum Graduation / Bachelors Degree is mandatory

Notice Period : Immediate Employment Mode : Contract Primary Skills: Vendor Management, Retail Governance, Customer Experience Management Secondary Skills: Service Improvement Certifications (if any) Experience in providing support to customers with big retail landscape. Vendor management, identifying service improvement opportunities based on customer environment. Lead customer service teams. Customer experience managers are often responsible for managing and guiding customer service teams, ensuring that they deliver exceptional service and adhere to customer-focused strategies. Collaborate with executives on customer management strategies. CEMs work closely with executives and stakeholders to develop and implement effective customer management strategies aligned with the company s goals and objectives. Increase customer loyalty. Customer experience managers focus on building and nurturing customer loyalty by designing and executing initiatives that enhance the overall customer experience, fostering repeat business and customer advocacy. Use tools to monitor and improve customer experiences. CEMs utilize various tools and technologies, such as customer feedback platforms, analytics software, and customer relationship management (CRM) systems, to monitor customer interactions, gather insights, and identify areas for improvement. Specialized tools like these play a crucial role in managing and optimizing customer experiences.

Objective of the role : To successfully manage customer relations and monitor customer satisfaction by devising ways for the company to better serve customers and achieve collections targets. Position/Designation : Assistant Manager - CRM Department : CRM Roles & Responsibilities: Achieve and consistently exceed monthly collections targets . Proactively follow up and recover outstanding payments from defaulters to minimize overdue amounts. Handle cancellation retention processes and encourage advance collections to reduce payment delays. Generate and dispatch demand notices and payment reminders to customers for timely collections. Prepare, analyze, and maintain weekly and monthly collection reports to track performance and identify gaps. Competencies Required: Advanced Communication Customer Orientation Relationship Building Interdepartmental Coordination

Responsibilities: * Working on renewal of clients and co-ordinate with existing customers. * Handle policy entries along with attachments in the software. * Accessing customer accounts and policy schedules. House rent allowance Maternity benefits in mediclaim policy Health insurance Life insurance Accidental insurance Maternity policy Gratuity Provident fund Maternity leaves Course reimbursements

Job description Handle customer queries via Voice email , chat.. Provide excellent customer service by resolving issues promptly. Work on international Voice process for multiple clients Utilize blended process skills to handle semi-voice calls

Role & responsibilities Customer Grievance Management: Conduct 8 to 10 customer grievance meetings per month , ensuring prompt resolution and root cause analysis. Act as the escalation point for critical customer issues and follow through till closure. Customer Engagement & Relationship Building: Maintain regular interactions with all organic customers , ensuring high service satisfaction. Proactively extract inorganic business opportunities from the existing organic customer base. Reporting & MIS: Own and manage MIS and reporting related to customer interactions, grievances, service performance, and revenue opportunities. Provide actionable insights through regular dashboards and review reports. Internal Capability Building: Build hands-on expertise in internal tools and platforms like Oneil and Infosmart . Conduct product and process training sessions for the operations and customer service teams to ensure alignment and capability enhancement. Revenue Enablement: Leverage the Customer Service (CS) team to identify and generate inorganic leads and support revenue growth through special projects . Service Innovation: Encourage and implement out-of-the-box service improvement ideas , setting benchmarks for customer satisfaction. Contribute to strategic initiatives to improve operational efficiency and customer experience. Desired Skills & Competencies: Strong communication and interpersonal skills Analytical mindset with a keen eye for detail in reporting Ability to manage and lead customer-facing initiatives Proficiency in CRM or internal tools such as Oneil, Infosmart (training will be provided) Leadership in driving service excellence and innovation Experience in cross-functional coordination with Ops, Sales, and Product teams Qualifications & Experience: Graduate/Post-Graduate in any discipline 46 years of experience in customer support or service delivery, preferably in a mid-management role Experience in handling escalations, grievance redressal, and client relationship management is preferred Work Schedule: Full-time 5 days working (as per organizational norms) Location: Salt Lake, Sector V, Kolkata (On-site)

Role & responsibilities : Are you passionate about people and love to communicate? Join our growing team as a Customer Relations Executive and be part of a vibrant organization specializing in Destination Weddings, Corporate Events, and Customized Tours. Job Role Includes: Lead Generation Product Introduction Traveling to Attend Venues and Client Meetings Building Long-term Customer Relationships Preferred candidate profile : Gender: Female Age: 30 to 40 years Qualification: Minimum Higher Secondary (HS) Basic Computer Knowledge Soft-Spoken & Patient Personality Freshers are welcome! Proper training will be provided. Perks & Remuneration: Industry-standard Fixed Salary + Incentives Travel, Stay, and Food Expenses Covered Attractive Performance Bonus Send your CV to: booking.akshatevents2016@gmail.com Location: Purulia or Work From Home

As a customer service consultant, you utilise your knowledge of the client’s processes and systems to support the activation of customer services and efficiently remediate issues and problems that may arise during the order lifecycle to minimise impact to customers. About the Role: Apply knowledge of the client’s processes and systems to independently manage a customers order throughout its life cycle, whilst keeping the customer informed of progress through call & message channels. Coordinate with supply chain department to initiate dispatch of devices in a timely manner and ensure activation of these devices prior to delivery at the customers premises. Demonstrate strong verbal communication skills when contacting customers about expected delivery times, changes to delivery schedules and following up on device returns. Ability to flex across multiple areas of the order management process in response to changes in demand and manage multiple queues concurrently to ensure orders are processed in a timely manner. Managing incoming requests from other departments through call and email channels, being able to respond effectively with clear and concise communication. Able to support our onshore staff to manage overflow calls from our customers during peak times and weekends. Utilise documented processes and work instructions to efficiently navigate across multiple Telstra systems whilst processing orders, identifying, and communicating opportunities to enhance processes and procedures where applicable. Successfully complete of all mandatory learning and training to maintain and apply the necessary skills and knowledge required to provide current information and accurate advice to customers in line with legal & regulatory requirements Comply with HSE policies and standards to role model safe and responsible behaviours, minimise risks and demonstrate a commitment to your own safety and the safety of others Skills required : • Strong written and verbal communication skills • Ability to work autonomously – Highly self-disciplined • Some level of previous call centre or customer management experience is highly desirable • Effective and efficient use of all relevant systems to access information and provide relevant solution for the customer • Excellent time management skills with ability to meet respective performance measures • Tech savvy and ability to navigate through multiple systems and applications • Troubleshooting skills in managing and resolving customer issues and queries succinctly • Have the ability to multitask while on the phone with customers • Note capturing and typing skills

customer quality, complaints, audits, customer satisfaction, manuals, 8D, CAPA, PDI, mis, IATF, Expertise in 7 QC tools, Statistical Process Control, Problem Solving & Root Cause Analysis, MiniTAB, fuel, engine, valve, powertrains, filters,

Mass Tort Specialist Key Responsibilities: Conduct thorough market research to uncover potential leads and identify target demographics. Maintain accurate records of lead generation activities and customer interactions. Lead Qualification

INTRODUCTION TO COMPANY An asset based North American Logistics enterprise specializing in over-the-road and intermodal freight logistics, warehousing and distribution services throughout North America. With experience of more than 30 years in providing end to end logistics solutions to different verticals ranging from small entrepreneurs to fortune 100 companies through offices and terminals spread across North America. Recognized among the top 10 logistics service providers covering an entire continent. With a team of experienced professionals and a customer-centric approach, our group companies are committed to deliver reliable, scalable, and cost-effective integrated solutions that enable businesses to thrive in today's digital landscape. We need customer service representatives having excellent verbal and written communication skills. The purpose of the customer service function is to serve as the face to the customer in providing value added services that grow our business, communicates effectively over the phone and electronically. Must act as the primary point of contact between the company and its customers, representing the company's values and brand image. Key Objectives and Requirements: Active listening skills and communication skills Overall customer satisfaction, improved customer experience. Acceptance of urgency and meeting deadlines requirements. Correct and efficient quoting and order management. Understanding, knowledge and keeping up to date with our products and systems. Compliance with our group companies policies and procedures. Flexible and a good team player Qualifications Customer support, customer satisfaction, and customer experience skills Excellent problem-solving and analytical skills Ability to multi-task and prioritize workload in a fast-paced environment Excellent verbal and written communication skills Ability to work independently and remotely Experience in a customer service or contact centre environment is preferred Responsibilities Customer Interaction: Communicate with customers via phone, email, and chat, demonstrating empathy, active listening, and professionalism at all times. Issue Resolution: Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines. Product Knowledge: Maintain a deep understanding of the products or services to accurately answer customer queries and provide appropriate recommendations. Problem-Solving: Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary. Compliance: Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security. Continuous Improvement: Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to the improvement of customer service processes. Feedback Handling: Gather feedback from customers and report recurring issues or suggestions to the appropriate teams for process improvement. Team Collaboration: Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment. Additional Qualifications Fluent in English, profound analytical and proven negotiation skills. Good communication Skills Good command on email communication & Hands on MS-Office Languages: English, Spanish & French

Role & responsibilities : Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks. Anticipates customer and store needs by constantly evaluating environment and customers for cues. Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to the prescribed standard so as to set a positive example for the shift team. Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift. Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager. Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance. Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs. Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns. Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned. Follows TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team. Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers. Maintains regular and consistent attendance and punctuality. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with the store manager to find new, creative, and effective methods of recognition. Preferred candidate profile : Minimum 12th Completed Age Criteria : 18th completed Perks and benefits 5 days work week Accidental and Life insurance support|Emotional & Mental counselling Opportunity to become a Coffee Master Starbucks Meal & Beverages| 30% brand discount Parental Medical Insurance

Role & responsibilities Act as the first point of contact for customer inquiries related to parts orders. deliveries, and logistics support Provide timely updates on shipment status, delays, and expected delivery timelines Coordinate with the warehouse and logistics team for order fulfillment and issue resolution Manage and maintain accurate records of customer interactions using CRM or internal systems Follow up on customer feedback and ensure satisfaction with resolution Escalate unresolved issues to the appropriate departments while maintaining ownership until closure Preferred candidate profile An immediate joiner will be preferred for a similar role within the logistics industry. Interested candidates can directly mail us at hr@algor.in or contact us at 91520335677

Greetings from Ignites Human Capital Services Freshers Experienced Freshers 35k Experienced:50k call kavya@7849020010 call suman@7848820047 call hr pooja@9886112704