4105 Customer Management Jobs - Page 47

Key responsibilities: Own NPS/CSAT strategy, governance, and cadence. Set NPS and CSAT goals and RAG (Red-Amber-Green) performance thresholds; align with various functions (Sales / Credit / Ops / Collections / IT) . Create survey maps for NPS/CSAT and moments-that-matter (post-sanction, disbursement, first EMI, ticket closure etc). Lead Voice of Customer program, identify pain points, areas of improvement and drive cross-functional fixes. Conduct cross-functional cadences for NPS Fixes”. Prioritize initiatives to improve service quality (scripts, TAT, transparency, right process, communication strategy and service delivery expectation setting etc) Conduct review of detractor hot-sheets and u...

Job Description Summary Consultant, Advisors, Delivery, Data & Services The Data & Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our clients with powerful strategic insights and recommendations. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driv...

International Voice Process Customer Support (Voice) Location: Bangalore Shift: Rotational (Including Night Shifts US/UK/AU timings) Salary: 2,83,772 – 4,00,000 LPA + Incentives + Goodies Roles & Responsibilities: Handle inbound and outbound calls or chats from international customers (primarily US, Australia, etc.) Provide accurate information related to products, services, or technical issues Troubleshoot and resolve customer queries with empathy and professionalism Maintain high levels of customer satisfaction Document customer interactions and follow-up when necessary Skills Required: Excellent verbal and written communication skills (English) Good logical reasoning and analytical abilit...

This Position reports to: Business Manager - Commercial&Operations Your role and responsibilities In this role, you will have the opportunity to develop an effective Robotics & Discrete Automation sales strategy within the specified market scope (global/regional) and maintain it, to improve ABBs market penetration and realize growth aspirations. Each day, you will define, plan, lead, and ensure the execution of sales strategy to achieve both qualitative and quantitative sales targets for products, systems, and/or services to ensure sustainable order growth, revenue, profitability, market share, sales productivity, and customer satisfaction. You will also showcase your expertise by leading, d...

Responding to client inquiries Handling client queries Email Management Inbound and Outbound calls Client feedback management Coordinate with admin department Should be comfortable working on Sundays incase if there are any project's

We are seeking an experienced and driven Sales Manager to lead the sales and business development of Pyridine, Fluorine, and Boron-based chemistries. The ideal candidate will have a strong background in chemical manufacturing, deep knowledge of specialty/intermediate chemicals, and a proven track record of driving sales growth in domestic and international markets. Key Responsibilities Sales & Business Development Identify, develop, and manage new business opportunities for Pyridine, Fluorine, and Boron derivatives. Expand customer base across pharma, agrochemicals, Polymers, Electronics and specialty chemicals sectors. Develop strategies to achieve revenue and margin targets. Customer Manag...

Handling customer enquiries via social media and CRM (E-COM sales) Semi-voice process support Capturing and updating customer details in the system End-to-end customer handling to ensure customer satisfaction Updating Google Sheet trackers regularly

We need someone who has the skills to call themselves a Leader. Someone with college or vocational school graduation as a qualification and has at least one 6 months of relevant Team Leader experience managing at least 10+ teammates while working in a customer support role within an outsourcing or similar company. We need someone with excellent verbal and written communication skills along with above-average technical know-how. • Walk in date: From- 6 March to 7 March

Customer Mgt Store Mgt Any graduates - Male or Female-applicable Monday to Thursday one day weekly off/Friday-Saturday working days 1030 to 7.30 - working hours Can forward the resume to dhanalakshmi@righttrackcorporateservice.com

Customer Mgt Store Mgt Any graduates - Male or Female-applicable Monday to Thursday one day weekly off/Friday-Saturday working days 1030 to 7.30 - working hours Can forward the resume to dhanalakshmi@righttrackcorporateservice.com

Customer Mgt Store Mgt Any graduates - Male or Female-applicable Monday to Thursday one day weekly off/Friday-Saturday working days 1030 to 7.30 - working hours Can forward the resume to dhanalakshmi@righttrackcorporateservice.com

Role & responsibilities SAP Basis Administration Preferred candidate profile

Responsibilities: * Conduct product demos & presentations * Manage client relationships * Ensure customer satisfaction * Drive sales through effective communication * Support clients throughout process

Team Member Voice and Live Chat and (AXA Health) Who is AXA Health? Were AXAs UK health and wellbeing specialists. We help people be the best version of themselves, whatever that means to them. AXA Health is a UK Health insurance company. What is health insurance? Private health insurance gives you access to eligible health treatment when you need it. From seeing a specialist for diagnosis to having a comfortable private hospital stay, were there to look after your health and wellbeing. We offer a range of levels of cover and premiums to best suit everyone's specific needs. Voice Process and Live Chat The role involves handling end-to-end inquiries related to health insurance members, includ...

Responsibilities: * Lead operations strategy, oversee supply chain & customer experience. * Ensure operational excellence, drive sales & marketing initiatives. * Manage retention programs, optimize sales & marketing ops.

Role & responsibilities Greetings from Innov Ultra Hiring for International Voice process - Customer Service Should hold excellent command over english. Complete night shift. 5 days working with 2 rotational week off Two way cab facility- pick up & drop Location boundary - within 25 kilometers of Kovilambakkam Undergraduates can apply Reach out to HR Nabeela - 9147365972 Salary for freshers - 3.2 LPA Salary for Experienced (1 year & abv of doc exp in intl bpo) - 4,30,000 LPA - 5,00,000 Preferred candidate profile Should hold excellent command over english. Undergraduates can apply Should be able to join the team immediately. Reach out to HR Nabeela - 9147365972 Perks and benefits PF ESIC PIC...

About this job The Customer Operations "Account Manager will join fellow India based and US based account managers in overseeing the success of one of eClerx largest clients, a Fortune 100 company with global presence in Cable, Media and Entertainment. This role will partner closely with cross functional teams within eClerx including operations, training, quality and business intelligence. Our goal is to provide optimal services through strong performance and innovative and insightful solutions to maximize the customer and team member experience". Job Description: Maintain existing business relationship with assigned clients by staying closely connected to operations teams, monitoring progre...

1.Accountable for maintaining relationships with all the stake holders and focus on growing and developing existing clients . 2.Strategically plan Client needs analysis monthly and proactively execute the action plan with Management

IBM is looking for a high-caliber customer facing engineering professional to join its Support Engineering team. This is an exciting opportunity to join a small team and have a direct impact on IBM’s fast growing business. This highly visible position will be an integral part of both the support engineering and Vault Enterprise teams. Reporting to the Senior Manager, Support Engineering, the Support Engineer - Vault will troubleshoot complex issues related to Vault and Vault Enterprise and independently work to find viable solutions. The Support Engineer will attend customer meetings as needed to help identify, debug and resolve the customer issue and is expected to be a liaison between the ...

We have Multiple Job Openings in Sales/BD ranging from Basic Level to Mid-Senior Level with attractive salary on offer. Kindly contact us on 8424046934 and hrd@hdfire.com immediately. Spot offers will be given. Req Strong Communication & Nego Skills.

John's the Languagesweek-offsa a Customer Support Executive - Domestic process Job Description Providing accurate information about products or services and guiding customers in making informed decisions. Resolving customer issues and concerns efficiently, ensuring high customer satisfaction. Maintaining a deep understanding of our products, services, and policies to address customer concerns effectively. Responding to customer inquiries accurately and on time, through various channels, including phone, email, and chat. Escalating complex issues to higher authorities when necessary and following up on resolutions. Maintaining detailed and accurate records of customer interactions and inquiri...

Language requirements: Local language/Hindi + English (Must) (listening / speaking / reading/writing). Excellent customer service and interpersonal skills. Strong communication and Ability to quickly and effectively resolve customer issues. Required Candidate profile Efficiently handle multiple tasks and customer queries simultaneously. Work experience: 2+ years of customer service experience, skilled in managing customer interactions and resolving issues.

Responsibilities: Handle customer interactions through calls and chats, resolve queries, process requests, provide accurate information, and ensure excellent service and satisfaction

Hiring for International E-commerce Voice Process Qualification: Any Graduate Freshers and Experienced 24/7 Shift 5 Days Working Salary: 25,000 in-hand For Undergraduates with minimum 6 months BPO exp – 27,000 connect with us@ Sakshi 8359060190 Required Candidate profile Qualification: Any Graduate / UG exp Good communication skills(Verbal& written) Good comprehension skills ability to clearly understand and state the issues customers present Immediate joiner Perks and benefits Both side cabs incentive Medicare facility

Notice Period : Immediate joiners preferred Reporting To: Directors Role Overview We are seeking a highly accomplished professional with 10+ years of proven leadership across business strategy, service delivery, and organizational management to join us as Principal Consultant. This role functions as a strategic contributor to the organizationdriving vision, operational excellence, client satisfaction, and business growth. The Principal/Executive Consultant will be responsible for steering the organization towards sustainable success, aligning people, processes, and technology to meet client demands, optimizing internal efficiency, and delivering superior value. Key ResponsibilitiesStrategic ...