• Customer Management • Service Center Operations • Hospitality and Comfort • Customer Relationship Building • Assistance and Support • Coordination and Communication • Reporting and Feedback • Monitoring Standardization • Service Recovery Required Candidate profile Qualification: Graduation is mandatory Work Experience: 2+ years of customer service experience Excellent customer service and interpersonal skills Salary-: 23-24K in Hand Location-: Chandigarh,
Handle day-to-day accounting tasks including journal entries ledger management and bank reconciliations. Prepare and maintain books of accounts in compliance with accounting standards. Assist in preparation of monthly, quarterly, and annual report. Required Candidate profile Manage accounts payable and receivable processes including vendor payments and customer invoicing. Collaborate with internal teams and external vendors on financial matters. Good Knowledge of GST, TDS
Maintain accurate service and repair records Ensure quality standards are met before delivering repaired devices to customers Assist customers with technical queries and provide recommendations Required Candidate profile Maintain organized workspace and manage inventory of spare parts Stay updated with the latest mobile technology trends and repair techniques. Replace and repair screens, batteries, charging ports.
Teach sales techniques and product knowledge through training sessions Support sales reps with ongoing coaching and help them overcome challenges identify training needs and customize programs. Required Candidate profile Drive V-College Learning Portal Across / Make sure all the sales person is utilizing learning portal Measure training effectiveness work on creating training materials for online and classroom usage
Daily bases service center reports. Sales Collection reports on daily monthly bases Service center data maintain on excel Invoice verification and compilation with completing the payment process. Required Candidate profile Data tracking with distributor’s and SVC team for handset replacement Follow-up and collection of related invoices Invoice auditing and Compilation of data with invoices for payment process
Role & responsibilities • Teach sales techniques and product knowledge through training sessions. • Support sales reps with ongoing coaching and help them overcome challenges • Drive V-College Learning Portal Across Required Candidate profile Measure training effectiveness and adjust as needed based on feedback work on creating training materials for online and classroom Work with managers to identify training needs and customize programs
Strong knowledge of smartphone hardware & software troubleshooting, Ability to perform module-level repair, Proficiency in parts replacement (display battery PCB connectors camera speaker, mic, etc. Familiar with multimeter DC power supply microscope Required Candidate profile Knowledge of Android OS flashing, software update tools, Accurate diagnosis to reduce repeat repairs Proper documentation of repairs in CRM system Adherence to repair workflow and quality standards
Ability to handle customer queries, complaints, and escalations politely and professionally. Basic understanding of smartphones. Strong skills in documentation, work order management, and coordination with engineers and back-office staff. Required Candidate profile Problem-solving attitude with patience and confidence in dealing with different customer situations. Ability to multi-task, manage time effectively, and maintain accuracy in records.
Language requirements: Local language/Hindi + English (Must) (listening / speaking / reading/writing). Excellent customer service and interpersonal skills. Strong communication and Ability to quickly and effectively resolve customer issues. Required Candidate profile Efficiently handle multiple tasks and customer queries simultaneously. Work experience: 2+ years of customer service experience, skilled in managing customer interactions and resolving issues.
• Develop, implement, and monitor standard operating procedures (SOPs) for after-sales and service operations. •Conduct regular audits of service centers to ensure compliance with company standards, warranty policies and customer service protocols. Required Candidate profile • Coordinate with service center staff, engineers, and managers to ensure uniform practices • Standardize documentation, reports, and formats for customer handling, repairs, spare parts.
• Design and execute integrated marketing & branding strategies. • Plan and manage timely delivery and installation of POSM in line with campaign requirements. • Oversee in-store merchandising and ensure POS/POP. Required Candidate profile • Lead product launches, engage in public events, and arrange and execute dealer meets. • Manage vendor relationships and ensure retail marketing deliverables are completed within TAT.
• Plan and manage timely delivery and installation of POSM in line with campaign requirements. • Oversee in-store merchandising and ensure POS/POP materials are maintained as per brand guidelines. Required Candidate profile • Monitor and control marketing budgets, ensuring cost optimization and efficiency • Manage media planning (OOH, print, radio, digital) & competitor analysis. • Manage vendor relationships
Teach sales techniques and product knowledge through training sessions. Support sales reps with ongoing coaching and help them overcome challenges Work with managers to identify training needs and customize programs. Required Candidate profile NPL Training session for Sales Team. Provide ongoing coaching and refresher training to boost sales performance. Develop training content and Training modules