1595 Customer Management Jobs - Page 45

Req ID: 314003 We are currently seeking a Enterprise Resource Planning Advisor to join our team in Bangalore, Karntaka (IN-KA), India (IN). Sr. SAP SD CS consultant with HANA experience. Consultant needs to work in 6am to 4pm or 12pm to 10pm & 3.30pm to 1.30am shift needs to have a good communication skill. Needs to have 6+ yrs of experience in implementation & Support of SAP SD and CS module with HANA Experience. Should be able to work on SLA's, should have experience to handle multiple clients and ability to sync with different clients and different process simultaneously. At least 6 years of SAP SD and CS experience with 3 years in Support; Strong knowledge and experience in in house repairs, field service repairs Good knowledge and experience in Service notifications, Service orders, Warranties , Contracts, Repair orders, DIP profile, Equipment and serial numbers In depth knowledge of After Market business processes including Service, Warranty processing and Dealer Management Extensive knowledge of replacement processing including scrap and refurbishment processing. Concepts of Notifications & Service Order Configurations are must. Drive Functional and technical discussions with the client project & Business team during discovery/design sessions. Proficient understanding of SD developments, customizations including Reports, Smart forms, Custom Z transactions, and processing. Strong SAP technical, configuration, and business area knowledge in SD module. Sound SAP SD skills like Pricing / Credit Management / Rebates / Consignment/ Batch Management/ Sales Order / Sales Return / STO Configuration / Warranty Concepts / Deliveries and Billing. Equipment master setup, Serialization, tracking, and integration with warranty tracking and coordination with SD MM and FI modules for reporting of warranty recognition. Knowledge of service labour posting and integration. Self-starter with the ability to acquire new skills autonomously and identify problems and opportunities for improvements within SD modules. Must be capable of working flexible hours sometimes under pressure of aggressive deadlines. Ability to collaborate with other team members working remotely from various locations. Ability to work on Customer-specific integrated applications to SAP. Must have a strong technical foundation and strong problem-solving skills. Ability to research and resolve issues. S/4 Hana exposure on customer management preferably. Proficient understanding of SAP technologies and applications.

CV: 6351133546 Location: Majura Gate, Surat | Exp: 1+ Year | Manage domestic/international bookings, itineraries, vendor coordination, customer support, SOP creation. Must have travel industry experience. Knowledge of booking systems preferred.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer

Job description The specific responsibilities of this position will be the following: Obtains orders from various sales platforms and executes the same. Identify issues with orders such as incomplete address, phone number or email address In case of such issues, reach out to the customer and get proper details to dispatch the order To be able to execute order processing (manifest and packing orders) Convert abandoned cart orders into sales. To obtain customer reviews for sold products. Maintain and update the customer Database. Regular phone calls and strong follow-ups with existing and potential customers Communicating with the customers to Resolve order issues Manage & Resolve Customer Returns Increase or maintain the level of business activity or revenue. Prepare and submit Daily, Weekly & Monthly reports Answer queries about the products from customers on social media, website, Chat and Phone. Stock intake to be checked and accounted for in the inventory and tracking sheet. Requirements Minimum 2 years of Experience in E-Commerce Operations and Customer Handling Proficiency in English is a must. Proficiency in Hindi - considered an added advantage. Deliver exceptional results to convert potential customers into sales orders. Proficient in computer skills with Microsoft Office Excellent communication, collaboration, and people management skills. Great interpersonal, presentation and communication skills

Responsible for developing and executing leasing strategies to attract high-quality retail brands, optimize the tenant mix, and drive commercial success of the mall. This role plays a key part in positioning the mall as a leading retail destination.

- Build & manage India-wide service network - Offer exceptional after sales service to customers - Onboard & handle service partners - Own ticket lifecycle till resolution - Maintain strong vendor relations - Achieve 90%+ NPS - Ensure <30hr TAT Required Candidate profile - 1+ yr in ops, customer-facing role - Strong customer-first mindset - Knows Hindi & English (Telugu/Tamil a plus) - Diploma / Any Graduate - Team player in fast-paced setups - Creative problem-solver

- Build & manage India-wide service network - Offer exceptional after sales service to customers - Onboard & handle service partners - Own ticket lifecycle till resolution - Maintain strong vendor relations - Achieve 90%+ NPS - Ensure <30hr TAT Required Candidate profile - 1+ yr in ops, customer-facing role - Strong customer-first mindset - Knows Hindi & English (Telugu/Tamil a plus) - Diploma / Any Graduate - Team player in fast-paced setups - Creative problem-solver

Seeking dedicated individuals for International Voice role at a leading MNC. Involves assisting customers over the phone, promoting products, and ensuring a positive experience. Share cv on whatsapp @ HR GINNI 8755248734 Required Candidate profile 1 Year documented exp in international process Excellent English communication Ability to work in rotational shifts Immediate joiners Perks and benefits Great Incentives PF + ESIC

Key Responsibilities: Customer Interaction: Handle inbound and outbound customer calls in a courteous and professional manner. Problem Solving: Address customer inquiries and resolve issues promptly, providing accurate information and ensuring customer satisfaction. Data Entry: Accurately process orders, applications, forms, and requests according to established procedures. Documentation: Maintain detailed records of customer interactions, transactions, comments, and complaints. Escalation: Identify and escalate priority issues to the appropriate resources for resolution. Compliance: Adhere to company policies, procedures, and regulatory requirements. Performance Targets: Meet or exceed performance targets, including call handling metrics and customer satisfaction scores. Continuous Improvement: Participate in training sessions and team meetings to improve knowledge, skills, and performance. Team Collaboration: Work collaboratively with team members to achieve common goals and support each other in handling customer interactions. Qualifications: Education: High school diploma or equivalent; a bachelor's degree is a plus. Experience: Previous experience in a sales target based process or BPO environment is preferred. Skills: Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Proficiency in using computers and relevant software applications. Ability to handle multiple tasks simultaneously in a fast-paced environment. Good organizational and time management skills.

KRA Address customer questions, provide information, and offer solutions to resolve problems or complaints. For example, troubleshooting technical issues, explaining service features, or guiding customers through processes. Listen attentively to customer complaints, empathize with their concerns, and take appropriate steps to resolve the issues effectively. Escalate complex problems to higher-level support or management if necessary. Guide customers on how to use a product or service effectively. For instance, provide instructions, demonstrate features, or suggest best practices to improve the customers experience. Maintain accurate records of customer interactions, including the details of inquiries, resolutions, and any follow-up actions taken. Collaborate with other teams within the organization, such as technical support, sales, or product development, to ensure prompt and efficient resolution of customer issues. Provide customers with a positive and personalized experience, promoting customer loyalty and retention. Manage the customer representative department, train the juniors on understanding the behavior of clients and keep a good tone. Develop guidelines for customer support aligning with the company’s objectives, usually known as documentation.

S No.DetailsDescription 1JD# 2DomainCustomer Service 3CategoryVoice4Level1A Associate level5Educational QualificationGraduate 6Experience Freshers/Exp Experience of 6 months and above desirable. Experience in call center will be an advantage. 7Age 18 and above8Communication Skill required Voice Clarity Accent Neutrality Fluency in English Grammar 9Ability Skill Required (Tech test, Keyboard navigation, Aptitude test, Other domain specific tests) Knowledge of basic computer operations Willingness to rotate shifts, as needed Courteous with strong customer service orientation. Dependable with attention to detail. Good listening and speaking skills. Willingness to learn. Good sales skills.

Drive state sales & revenue, lead sales team, manage key accounts, boost customer retention, explore new markets, ensure ops efficiency, timely collections, and accurate CRM/reporting.

Essential Services: Role & Location fungibility While the role descriptions give you an overview of the responsibilities, it is only directional and guiding in nature. At ICICI Bank, we believe in serving our customers beyond our role definition, product boundaries, and domain limitations through our philosophy of customer 360-degree. In essence, this captures our belief in serving the entire banking needs of our customers as One Bank, One Team. To achieve this, employees at ICICI Bank are expected to be role and location-fungible with the understanding that Banking is an essential service. About the role As a Relationship Manager (Phone Banking), you will have the opportunity to engage with all customers of the Bank and provide every assistance required to ease their financial journeys and service their banking and investment needs as part of Customer 360-degree banking. On a day-to-day basis, you will be responsible for resolving customer queries over the phone, providing relevant product and service information, and cross-selling various banking products to our existing customers over the phone, all while providing excellent service. To do so, it is imperative to develop a thorough understanding of the customer's profile, demographics, banking behavior, and portfolio. Hence, this role will also require a flair for identifying sales opportunities and driving revenue while keeping NPS at the core of your engagement and following the Bank's philosophy of Fair Customer, Fair to Bank. Key Responsibilities Query Resolution: Handling and resolving customer complaints over the phone channel. Customised Solution Offering: Providing customers with relevant products and services to help meet their needs. Behold our values: While servicing customers, keep the philosophy of Fair to Customer and Fair to Bank at the core. Providing 360-degree banking: Offer products based on customer needs while collaborating with other teams in the bank to understand suitable product offerings. Adherence to compliance: Be compliant with information security norms and quality process norms. Key Qualifications & Skills Educational Qualification: Graduates or Engineers in any discipline. Communication skills: Good oral and written communication skills. Customer service: Delivering impeccable customer service in all engagements. Synergize with Team: Willingness to work with various teams for on-ground support and deliver enablers as required. Be Proactive: Ability to address customer concerns by providing a viable solution. Few Success Factors Good Communication Skills Deep understanding of customer needs Open to work in rotational shifts Strong execution skills Takes initiatives in the face of adversity

Essential Service: Role & Location Fungibility: The role descriptions give you an overview of the responsibilities, it is only directional and guiding in nature. At ICICI Bank, we believe in serving our customers beyond our role definition, product boundaries, and domain limitations through our philosophy of customer 360-degree. In essence, this captures our belief in serving the entire banking needs of our customers as One Bank, One Team. To achieve this, employees at ICICI Bank are expected to be role and location-fungible with the understanding that Banking is an essential service. About the Role: As a Relationship Manager in Private Banking Group, youwould act as a core anchor in taking our banking solutions and services to our valuable customers comprising of high net worth Individuals, Family Offices and Institutions. This involves a 360-degree banking approach. The Relationship Manager should have an inclination to understand the customer needs and offer solutions in line with the needs that comprises of various asset classes and investment propositions. The core philosophy to hold is being Fair to the Customer and Fair to the Bank. At ICICI Bank, our customer-centric relationship managers are responsible for acquiring new customer relationships and increasing the wallet share of existing customer relationships with a resolute focus on service quality and customer delight. They collaborate and work with different internal teams, thereby offering the best-in-class customer service. In line with our philosophy of taking the entire bank to the customer, our relationship managers work on the whole suite of offerings like investment solutions covering equities, commodities, Mutual Funds, Insurance product amongst others. As a Relationship Manager, the focus is on ensuring the needs of the customers are covered through the customer-360 degree approach without any particular allegiance to product or domain. Key Responsibilities: Customer Service - Create service excellence by partnering with customers through their life cycle and offering suitable products and services based on their financial needs while being fair to the customer and fair to the bank in all engagements. Business Development -Ensuring a growth in wallet share of existing customers and on boarding new customers by offering 360-degree banking solutions that meet the needs of our customers Champion 360-degree banking -Offer products based on customer needs in collaboration with other internal teams in the bank for suitable product offerings. Enhance the portfolio quality -Work towards enhancing customer portfolio within the philosophy of Fair to Bank, Fair to Customer. Customized solutions -As per branch guidelines. Upkeep and maintainingof the branch. Ensure availability of necessary infrastructure in the branch. Behold our values -Offer products that are fair to our customers and fair to the bank. Key Qualifications & Skills: Educational Qualification -MBA/PGDM with 2 years of experience/Graduates with 6 years in the area of relationship management, Business development or allied roles. Communication -Good oral and written communication skills. Synergize with Team -Willingness to work with various teams for on-ground support and deliver enablers as required. Improvise -Develop and implement overarching sales and customer relationship strategy, sales processes and structure. Market Sensing -Monitor and evaluate industry trends, customer drivers and potential partnerships

Essential Services: Role & Location fungibility While the role descriptions give you an overview of the responsibilities, it is only directional and guiding in nature. At ICICI Bank, we believe in serving our customers beyond our role definition, product boundaries, and domain limitations through our philosophy of customer 360-degree. In essence, this captures our belief in serving the entire banking needs of our customers as One Bank, One Team. To achieve this, employees at ICICI Bank are expected to be role and location-fungible with the understanding that Banking is an essential service. About the role As a Relationship Manager (Phone Banking), you will have the opportunity to engage with all customers of the Bank and provide every assistance required to ease their financial journeys and service their banking and investment needs as part of Customer 360-degree banking. On a day-to-day basis, you will be responsible for resolving customer queries over the phone, providing relevant product and service information, and cross-selling various banking products to our existing customers over the phone, all while providing excellent service. To do so, it is imperative to develop a thorough understanding of the customer's profile, demographics, banking behavior, and portfolio. Hence, this role will also require a flair for identifying sales opportunities and driving revenue while keeping NPS at the core of your engagement and following the Bank's philosophy of Fair Customer, Fair to Bank. Key Responsibilities Query Resolution: Handling and resolving customer complaints over the phone channel. Customised Solution Offering: Providing customers with relevant products and services to help meet their needs. Behold our values: While servicing customers, keep the philosophy of Fair to Customer and Fair to Bank at the core. Providing 360-degree banking: Offer products based on customer needs while collaborating with other teams in the bank to understand suitable product offerings. Adherence to compliance: Be compliant with information security norms and quality process norms. Key Qualifications & Skills Educational Qualification: Graduates or Engineers in any discipline. Communication skills: Good oral and written communication skills. Customer service: Delivering impeccable customer service in all engagements. Synergize with Team: Willingness to work with various teams for on-ground support and deliver enablers as required. Be Proactive: Ability to address customer concerns by providing a viable solution. Few Success Factors Good Communication Skills Deep understanding of customer needs Open to work in rotational shifts Strong execution skills Takes initiatives in the face of adversity

Essential Services: Role & Location fungibility While the role descriptions give you an overview of the responsibilities, it is only directional and guiding in nature. At ICICI Bank, we believe in serving our customers beyond our role definition, product boundaries, and domain limitations through our philosophy of customer 360-degree. In essence, this captures our belief in serving the entire banking needs of our customers as One Bank, One Team. To achieve this, employees at ICICI Bank are expected to be role and location-fungible with the understanding that Banking is an essential service. About the role As a Relationship Manager (Phone Banking), you will have the opportunity to engage with all customers of the Bank and provide every assistance required to ease their financial journeys and service their banking and investment needs as part of Customer 360-degree banking. On a day-to-day basis, you will be responsible for resolving customer queries over the phone, providing relevant product and service information, and cross-selling various banking products to our existing customers over the phone, all while providing excellent service. To do so, it is imperative to develop a thorough understanding of the customer's profile, demographics, banking behavior, and portfolio. Hence, this role will also require a flair for identifying sales opportunities and driving revenue while keeping NPS at the core of your engagement and following the Bank's philosophy of Fair Customer, Fair to Bank. Key Responsibilities Query Resolution: Handling and resolving customer complaints over the phone channel. Customised Solution Offering: Providing customers with relevant products and services to help meet their needs. Behold our values: While servicing customers, keep the philosophy of Fair to Customer and Fair to Bank at the core. Providing 360-degree banking: Offer products based on customer needs while collaborating with other teams in the bank to understand suitable product offerings. Adherence to compliance: Be compliant with information security norms and quality process norms. Key Qualifications & Skills Educational Qualification: Graduates or Engineers in any discipline. Communication skills: Good oral and written communication skills. Customer service: Delivering impeccable customer service in all engagements. Synergize with Team: Willingness to work with various teams for on-ground support and deliver enablers as required. Be Proactive: Ability to address customer concerns by providing a viable solution. Few Success Factors Good Communication Skills Deep understanding of customer needs Open to work in rotational shifts Strong execution skills Takes initiatives in the face of adversity

Essential Services: Role & Location fungibility While the role descriptions give you an overview of the responsibilities, it is only directional and guiding in nature. At ICICI Bank, we believe in serving our customers beyond our role definition, product boundaries, and domain limitations through our philosophy of customer 360-degree. In essence, this captures our belief in serving the entire banking needs of our customers as One Bank, One Team. To achieve this, employees at ICICI Bank are expected to be role and location-fungible with the understanding that Banking is an essential service. About the role As a Unit Manager, you will have the opportunity to coordinate and collaborate with various departments to ensure seamless execution of tasks in this enterprising role, your responsibilities include serving customers 360-degree banking needs with impeccable service quality, onboarding new customers, and increasing the wallet share of existing customers through the team of Relationship Managers. Hence, this role requires you to have a flair for identifying the needs of the customer and delivering solutions while increasing the revenue. This role also requires strong leadership capabilities, excellent communication skills, and the ability to foster a collaborative work environment. You are also expected to ensure coverage of your customer base through regular conversations in accordance with the business plans. In this role, your ability to drive the team towards service excellence, align the team towards the culture of Fair to Bank, Fair to Customer in all their customer engagements would be valuable. Bankable individuals not just Bankers: We hire from across industries! We at ICICI Bank are in continuous pursuit of creating consistent customer delight and superior experience. Our Unit Managers are empowered individuals who champion the cause of customer experience and have a penchant for building and nurturing business relationships. If you are an individual whose heart echoes our aspiration, look no more. We do not just choose diverse minds but celebrate their success. If you are a bankable individual without banking experience, you are welcome, irrespective of your present core responsibilities or the industry associated. Our training programs prepare you for the role of a Unit Manager. Professionals from across industries are welcome to apply for the role of Unit Manager. Key Responsibilities Growth mindset: Exhibit an entrepreneurial approach in expanding the share in the bank catchment for deposits, loans and fee-based solutions and ensure the profitability of the bank. 360-degree Banking: Build and deepen customer relationships to increase their wallet share and revenues through the phone channel. Ensure the customer's needs are captured holistically and solutions are offered using the 360-degree banking framework by recommending the right products. Quality focus: To ensure every engagement with the customer is fully aligned with the aspiration of creating a delightful customer experience. Retain customers and improve the Net Promoter Score through impeccable service quality. Product Advisory: To ensure a thorough understanding of all product offerings and facilitate the needs/queries of the customers with the relevant product information in line with the framework of 360-degree banking. Serve as one-point contact to the mapped customers of the bank. Customer service: Manage key relationships and ensure customer requests are closed within defined timelines. Closure orientation and handling of escalations & customer complaints is key in this role. New Relationships: Expand the customer base through referrals from existing customers. Generate new business to achieve growth in customer book, volumes, and revenue from the segment. Customized solutions: Collaborate with product specialists, subject matter experts, and credit and service teams to ensure the right products are offered to the customer. Behold our values: Offer products that are fair to our customers and fair to the bank. Key Qualifications & Skills Educational Qualification: MBA/Graduates or Post-Graduates, with a minimum of 5-15 years of experience in sales and relationship management from any industry can apply. Growth Driver: Ability to evaluate growth opportunities and execute sales expansion initiatives. Analytical Skills: Ability to evaluate/review and identify trends in local market and team performance. Team Building: Tenacity to build, coach, manage teams and induct new joinees. Customer Centricity: Willingness to go the extra mile in creating experiences, which lead to customer delight.

Essential Services: Role & Location fungibility While the role descriptions give you an overview of the responsibilities, it is only directional and guiding in nature. At ICICI Bank, we believe in serving our customers beyond our role definition, product boundaries, and domain limitations through our philosophy of customer 360-degree. In essence, this captures our belief in serving the entire banking needs of our customers as One Bank, One Team. To achieve this, employees at ICICI Bank are expected to be role and location-fungible with the understanding that Banking is an essential service. About the role As a Relationship Manager (Phone Banking), you will have the opportunity to engage with all customers of the Bank and provide every assistance required to ease their financial journeys and service their banking and investment needs as part of Customer 360-degree banking. On a day-to-day basis, you will be responsible for resolving customer queries over the phone, providing relevant product and service information, and cross-selling various banking products to our existing customers over the phone, all while providing excellent service. To do so, it is imperative to develop a thorough understanding of the customer's profile, demographics, banking behavior, and portfolio. Hence, this role will also require a flair for identifying sales opportunities and driving revenue while keeping NPS at the core of your engagement and following the Bank's philosophy of Fair Customer, Fair to Bank. Key Responsibilities Query Resolution: Handling and resolving customer complaints over the phone channel. Customised Solution Offering: Providing customers with relevant products and services to help meet their needs. Behold our values: While servicing customers, keep the philosophy of Fair to Customer and Fair to Bank at the core. Providing 360-degree banking: Offer products based on customer needs while collaborating with other teams in the bank to understand suitable product offerings. Adherence to compliance: Be compliant with information security norms and quality process norms. Key Qualifications & Skills Educational Qualification: Graduates or Engineers in any discipline. Communication skills: Good oral and written communication skills. Customer service: Delivering impeccable customer service in all engagements. Synergize with Team: Willingness to work with various teams for on-ground support and deliver enablers as required. Be Proactive: Ability to address customer concerns by providing a viable solution. Few Success Factors Good Communication Skills Deep understanding of customer needs Open to work in rotational shifts Strong execution skills Takes initiatives in the face of adversity

Location: Tamil Nadu Essential Services: Role & Location fungibility While the role descriptions give you an overview of the responsibilities, it is only directional and guiding in nature. At ICICI Bank, we believe in serving our customers beyond our role definition, product boundaries, and domain limitations through our philosophy of customer 360-degree. In essence, this captures our belief in serving the entire banking needs of our customers asOne Bank, One Team. To achieve this, employees at ICICI Bank are expected to berole and location-fungiblewith the understanding thatBankingis anessential service. About the role A Relationship Manager is a core anchor in taking our banking solutions and services to our valuable customers. This involves a 360-degree banking approach. The Relationship Managers should have an inclination to understand the customer needs and offer solutions in line with the needs. The core philosophy to hold is being Fair to the Customer and Fair to the Bank. At ICICI Bank, our customer-centric relationship managers are responsible for acquiring new customer relationships and increasing the wallet share of existing customer relationships with a resolute focus on service quality and customer delight. They collaborate and work with different internal teams, thereby offering the best-in-class customer service. In line with our philosophy of taking the entire bank to the customers, our relationship managers work on the whole suite of offerings like saving solutions, loan products, overdraft solutions, Insta loans, investment solutions, care products, trade solutions, business loans, or wealth management solutions while upholding our fundamental value of being Fair to the Bank and Fair to the Customer. Bankable individuals not just Bankers: We hire from across industries! We at ICICI Bank are in continuous pursuit of creating consistent customer delight and superior experience. Our Relationship Managers are empowered individuals who champion the cause of customer experience and have penchant for building and nurturing business relationships. If you are an individual, whose heart echoes with our aspiration, look no more. We do not just choose diverse minds but celebrate their success. If you are a bankable individual without banking experience, you are very much welcome, irrespective of your present core responsibilities or the industry associated. Our training programs equip you to get ready for the role of a Relationship Manager. Professionals from across industries are welcome to apply for the role of Relationship Manager. Key Responsibilities: Customer Service: Create service excellence by partnering with customers through their life cycle and offering suitable products and services based on their financial needs while being fair to the customer and fair to the bank in all engagements. Business Development: Ensuring a growth in wallet share of existing customers and on boarding new customers by offering 360-degree banking solutions that meet the needs of our customers Champion 360-degree banking: Offer products based on customer needs in collaborationwith other internal teams in the bank for suitable product offerings. Enhance the portfolio quality: Work towards enhancing customer portfolio within the philosophy of Fair to the Bank, Fair to the Customer Customized solutions: As perbranch guidelines.Upkeep and maintaining of the branch. Ensure availability of necessary infrastructure in the branch Behold the values: Offer products that are fair to our customers and fair to the Bank Key Qualification & Skills: Educational Qualification: MBA orGraduates with 1-10 years of experience in the area of relationship management, Business development or allied roles. Communication: Good oral and written communication skills Synergize with Team: Willingness to work with various teams for on-ground support and deliver enablers as required. Improvise: Develop and implement overarching sales and customer relationship strategy, sales processes and structure. Market Sensing: Monitor and evaluate industry trends, customer drivers and potential partnerships