You will be the primary point of contact for learners in supporting, enabling the best learning experience throughout the specific program and managing the end-to-end delivery from admission to graduation.

The kind of person we are looking for

You thrive on working well with others.
You love to collaborate with subject matter experts, learning specialists, digital marketing sales and inspire them to do their best.
You get stuff done
whatever it takes and drive other s to completion
You don t already know everything but you love to learn.
You are not here for a job but for a career.

Work Experience

3 yrs 7 yrs in in Customer Service / Support Organizations preferably in Executive Education, EdTech, Hospitality Management

Your Job Responsibilities in this role

Manage the engagement of all admitted participants and university admission formalities till the commencement of the program
Keep the cohort well engaged and provide personal connect to each participant with a deeper understanding of their needs and issues and respond in a proactive manner
Ensure all program or course related queries and issues are resolved in a timely manner throughout the program
+Manage the readiness of Learning Management system for the class for access to all learning related materials calendars in a timely manner with accurate information throughout the program
Ensure cohort is well prepared and well communicated before any class session or lab session or any guest speaker session
Ensure faculty is well prepared and well communicated before any class session
Ensure readiness of technology and any other requirements necessary for any class session campus or online or any guest speaker session
Hosting of any online class session
Ensure smooth functioning of all campus related logistics and catering working with campus operations manager
Ensure cohort is well enabled post the class session with materials and videos in a timely manner
Coordinate and manage the execution of assessment plan for all courses with the cohort
Manage the planning and execution of key program events like program orientation, term immersion and graduation etc.
Proactively manage shaping the behaviour of the cohort in program engagement and academic performance with rewards and recognition
Proactively research and deploy and optimize technology tools to enhance the learning experience for the cohort
Ensure the program cohort repository for all class materials data and tracking data are all kept up-to-date
Manage the implementation of program policies with the cohort including timely collection of all payments and assessments

Qualification and Experience

Excellent verbal communication and problem solving skills
Diplomacy and excellent verbal, written communication skills to handle any customer complaints and emergencies in a level-headed manner and dealing with tough customers
No fear of decision-making and very good negotiation skills
Strong people leadership skills to work across and influence senior and junior campus staff without any authority in addressing campus related issues and improvements
The ability to multitask and manage time
Excellent working knowledge of using Spreadsheets

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