Customer Experience Specialist

About Aliens Tattoo

At Aliens Tattoo, we don’t just sell tattoos — we create meaningful experiences. As pioneers in the tattoo industry, we blend creativity, storytelling, and professionalism to deliver world-class body art and client service.

Role Summary

As a Sales Executive, you'll be the first point of contact for high-intent tattoo inquiries. Your role is to guide potential clients through their journey — from enquiry to consultation and final booking — ensuring a seamless and high converting sales experience.

Key Responsibilities

• Lead Management: Handle all inbound and outbound leads across calls, chats, and CRM systems.
• Sales Execution: Convert enquiries into booked consultations and close high-value deals.
• CRM & Dialler Usage: Work efficiently on Zoho CRM and Ozonetel dialler to manage follow-ups and call targets.
• Consultation Scheduling: Book, confirm, and follow up on consultation appointments.
• Client Engagement: Deliver an exceptional client experience aligned with Aliens Tattoo’s values.
• Retention Sales: Upsell, cross-sell, and secure repeat business from existing clients.
• Coordination: Work closely with studio managers and tattoo artists to ensure smooth handovers.
• Reporting & QA: Maintain clean CRM data, meet daily reporting standards, and implement QA feedback.

What Success Looks Like

• High lead-to-consultation and consultation-to-sale conversion rates
• Consistently meeting or exceeding monthly sales targets
• Maintaining excellent QA scores and client satisfaction (NPS)
• Zero overdue follow-ups and clean CRM hygiene

Key Skills & Competencies

• Strong communication and persuasive sales skills
• CRM (Zoho), dialler (Ozonetel), and chat platform (Gupshup) proficiency
• Goal-driven and self-motivated with a strong sense of ownership
• Ability to handle objections and close high-ticket deals
• Passion for the creative industry and customer-first approach

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Provident Fund

Application Question(s):

• How many years having experience in Customer service ?

Education:

• Bachelor's (Preferred)

Language:

• English (Required)