About Simpleenergy
Simpleenergy
specializes in the manufacture of smart electric two-wheelers. We are a team of 300+ engineers coming together to make smart, supercharging, and affordable two-wheelers. The company was founded in 2019 and is based in Bangalore, India.Our mission is to build the future of mobility that is electric and connected. We at Simple energy are working towards accelerating by making them more accessible, affordable, secure and comfortable and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Location: Yelahanka, Bangalore (with regular travel to other cities)Experience: 8–10 years
About The Gig
We are looking for a Customer Experience Lead – Retail who will be responsible for building and maintaining a world-class in-store experience across all Simple retail touchpoints. This is a high-ownership, hands-on role that involves frequent audits, standardisation, and active implementation of retail brand identity. You will lead a lean but agile CX team that ensures every Simple store is visually aligned, operationally sound, and emotionally engaging.
What You’ll Do
- Retail CX Audits: Design and execute regular, rigorous retail audits across all stores for cleanliness, branding, display, staff behavior, demo experience, and collateral readiness.
- Brand Uniformity: Ensure 100% brand compliance across all retail elements—uniforms, in-store branding, brochures, demo experience, safety gear, and customer walkthroughs.
- Store Onboarding Kit: Build and maintain a standardized store experience kit with updated brochures, display SOPs, training guides, and audit checklists.
- Team Management: Hire, train, and manage a 2-member CX ops team. Provide them with clear KRAs, review mechanisms, and on-ground guidance.
- Store Staff Training: Coordinate with the training function to ensure customer-facing teams reflect the energy, confidence, and professionalism of the brand.
- Issue Resolution: Be the escalation point for customer/store experience issues and ensure rapid resolution and accountability.
- CX Dashboards & Reporting: Maintain documentation and dashboards of store health, including before/after visuals, monthly audit scores, and CX red flags.
- Vendor Coordination: Collaborate with vendors and the brand team for execution of branding materials, uniform procurement, and store upgrades.
What You Bring
- 8–10 years of experience in retail experience, brand operations, or customer service roles (automotive, electronics, retail chains preferred).
- Demonstrated ability to implement brand standards across multiple locations with lean resources.
- Hands-on, proactive problem solver who can travel, audit, report, and fix issues without delay.
- Strong eye for detail, especially with visual presentation, hygiene, and customer-facing touchpoints.
- Experience managing a small team and working cross-functionally with ops, design, training, and leadership.
- Excellent communication and documentation skills (store audit reports, training decks, vendor briefs, etc.).
- Willingness to travel extensively for store visits, sometimes on short notice.
Skills: data reporting,retail management,customer experience,branding,retail,training development,customer,issue resolution,brand compliance,vendor coordination,team management
