Customer Experience Executive

Job Title:

Customer Experience Executive

Location:

Chennai (On-site)

Type:

Full-time, Permanent

Experience:

1–3 years

Industry:

Media & Entertainment / Post-Production / Client Servicing

About Us

At

Knack Studios

, we don't just do post-production—we elevate stories into unforgettable visual experiences. Headquartered in Chennai with cutting-edge facilities and a vibrant creative culture, we’ve delivered over

800 successful projects

across Tamil, Telugu, Hindi, Malayalam, and Kannada industries. Our services span

Sound, Color, and VFX

, with a growing clientele of filmmakers, producers, and content creators.We're now looking for someone who shares our passion for

hospitality, communication, and brand experience

—someone who can help us create magic

before the first frame is even delivered

.

Role Overview

We are seeking a

Customer Experience Executive

who will serve as the primary relationship manager for our

Knack Gold Circle

loyalty clients and also play a key role in

reaching out to potential new clients

through cold emails and calls. This role is perfect for someone who is warm, proactive, and detail-oriented, with a flair for people management and structured outreach.You’ll be the

face of client delight

at Knack—ensuring our best clients feel cared for, while helping us open new doors.

What You’ll Do

🎯

Loyalty Client Management (Knack Gold Circle)

Be the go-to contact for Knack’s premium clients.Proactively check in with existing clients, track project milestones, and manage loyalty rewards/redemptions.Coordinate thank-you gestures, curated client experiences, and exclusive updates.📣

Client Outreach & Lead Generation

Research and identify prospective clients from film studios, production houses, OTT teams, and advertising agencies.Craft compelling cold emails and initiate conversations via phone or WhatsApp.Schedule intro calls/meetings with the business development team.🌟

Client Experience Support

Ensure top-tier hospitality during client visits (in-office or virtual).Gather feedback through structured follow-ups and ensure issues are escalated/resolved promptly.Collaborate with internal teams to deliver a seamless client journey.📊

Reporting & CRM Updates

Maintain records of all client interactions and follow-ups.Share weekly and monthly engagement reports and insights with leadership.

Who You Are

✅

Required Skills

Excellent communication (written & verbal) in

English & Tamil

Strong people skills—empathetic, cheerful, and proactiveOrganized and detail-oriented with basic CRM / Excel skillsComfortable with outreach calls and structured follow-ups🧠

Mindset & Traits

Approachable, confident, and genuinely enjoys working with peopleCreative thinker with a service-first attitudeSelf-driven with strong follow-throughQuick learner, open to feedback, and aligned with Knack’s culture of clarity, competence, and creativity

Good to Have

Prior experience in client servicing, hospitality, CRM, or inside salesUnderstanding of post-production / media workflowsBasic knowledge of tools like Hubspot, Notion, or Excel CRM templates

What You’ll Get

A chance to work closely with top filmmakers, studios, and creative leadersAn inclusive, fun, and collaborative team cultureProfessional growth through feedback, training, and structured processesA front-row seat in redefining how studios deliver client experiences