We're now looking for someone who shares our passion for hospitality, communication, and brand experiencesomeone who can help us create magic before the first frame is even delivered. Role Overview We are seeking a Customer Experience Executive who will serve as the primary relationship manager for our Knack Gold Circle loyalty clients and also play a key role in reaching out to potential new clients through cold emails and calls This role is perfect for someone who is warm, proactive, and detail-oriented, with a flair for people management and structured outreach. Youll be the face of client delight at Knackensuring our best clients feel cared for, while helping us open new doors. What Youll Do Loyalty Client Management (Knack Gold Circle) Be the go-to contact for Knacks premium clients. Proactively check in with existing clients, track project milestones, and manage loyalty rewards/redemptions. Coordinate thank-you gestures, curated client experiences, and exclusive updates. Client Outreach & Lead Generation Research and identify prospective clients from film studios, production houses, OTT teams, and advertising agencies. Craft compelling cold emails and initiate conversations via phone or WhatsApp. Schedule intro calls/meetings with the business development team. Client Experience Support Ensure top-tier hospitality during client visits (in-office or virtual). Gather feedback through structured follow-ups and ensure issues are escalated/resolved promptly. Collaborate with internal teams to deliver a seamless client journey. Reporting & CRM Updates Maintain records of all client interactions and follow-ups. Share weekly and monthly engagement reports and insights with leadership. Who You Are Required Skills Excellent communication (written & verbal) in English & Tamil Strong people skillsempathetic, cheerful, and proactive Organized and detail-oriented with basic CRM / Excel skills Comfortable with outreach calls and structured follow-ups Mindset & Traits Approachable, confident, and genuinely enjoys working with people Creative thinker with a service-first attitude Self-driven with strong follow-through Quick learner, open to feedback, and aligned with Knacks culture of clarity, competence, and creativity Good to Have Prior experience in client servicing, hospitality, CRM, or inside sales Understanding of post-production / media workflows Basic knowledge of tools like Hubspot, Notion, or Excel CRM templates What Youll Get A chance to work closely with top filmmakers, studios, and creative leaders An inclusive, fun, and collaborative team culture Professional growth through feedback, training, and structured processes A front-row seat in redefining how studios deliver client experiences.

Position: Python Developer (VFX Pipeline R&D Team) Experience: 3+ Years Location: Chennai (On-Site) About Us Knack Studios is a full-service post-production facility with a focus on rendering your dreams into cinematic experiences. Spearheaded by filmmakers, Knack Studios is powered by equipment and technologies available for the first time in South India, making us the preferred post-production studio. In a short span of 7 years, Knack Studios has delivered 800+ successful projects in Tamil, Telugu, Hindi, Malayalam & Kannada. Headquartered at Chennai in a state of the art secure 20,000 square feet spread across 2 locations and an upcoming 6000 square feet facility in Hyderabad, Knack Studios offers services in Sound, Color grading and Visual Effects enabling clients to realize their artistic vision. Job Summary We are looking for a skilled and proactive Python Developer to join our R&D Team, focused on building and maintaining custom tools, pipeline automation, and process optimization for our VFX/Animation production pipeline. The role requires close collaboration with TDs, Artists, and Production Teams to develop scalable solutions while maintaining clean GitHub workflows and version control best practices. Job Responsibilities Design, develop, and maintain custom Python tools and automation scripts to streamline the VFX pipeline (Blender, Houdini, Nuke, Unreal Engine). Collaborate with the FX TDs, LookDev teams, and Asset departments to integrate tools and optimize workflows. Manage GitHub repositories, ensuring clean, well-documented code with proper version control, branching strategies, and CI/CD where applicable. Develop asset management tools, publishing systems, and pipeline integrations. Optimize existing tools and scripts for speed, scalability, and artist usability. Support the development of AI/ML-based tools in conjunction with the R&D team (e.g., data wrangling, machine learning model deployment pipelines). Build and maintain data pipelines for ingesting and managing assets, version tracking, and metadata tagging. Provide technical documentation, user guides, and training to production teams. Troubleshoot and resolve pipeline issues, working closely with IT and production supervisors. Research and implement new technologies and industry best practices to keep the pipeline cutting-edge. Qualifications 3+ years of experience as a Python Developer, preferably within a VFX/Animation/Gaming pipeline. Experience with DCC application APIs: Blender (bpy) Houdini (hou, HDA scripting) Nuke (nuke, Blink scripts) Maya (cmds, OpenMaya) – optional Unreal Engine Python API – optional Solid experience managing GitHub repositories, including branching strategies, pull requests, and CI/CD pipelines (GitHub Actions preferred). Familiarity with Ayon/Kitsu integration and production tracking tools. Understanding of data wrangling, file management, and cross-platform deployment (Linux, Windows, Mac). Knowledge of Docker or virtual environments for isolated tool deployment (optional but a plus). Understanding of AI/ML integration pipelines is a bonus (TensorFlow, PyTorch, Stable Diffusion workflows). Excellent problem-solving skills and ability to debug complex pipeline issues. Strong communication skills, with the ability to explain technical solutions to non-technical teams. Nice To Have Knowledge of C++, OpenGL, or Shader development. Experience with AWS, Google Cloud, or other cloud services for asset management. Familiarity with database management (PostgreSQL, MongoDB) for asset/version tracking. Previous experience working with real-time pipelines (Unreal/Unity). What You’ll Gain Be part of a forward-thinking R&D team, driving innovation in AI, automation, and pipeline efficiency. Opportunity to architect new workflows that enhance production speed and quality. Work in a collaborative environment with TDs, FX Artists, and Production Supervisors. Continuous learning opportunities through cutting-edge projects and industry-leading technologies Show more Show less

Responsibilities Loyalty Client Management Client Outreach & Lead Generation Client Experience Support Reporting & CRM Updates Skills Good communication- English & Tamil Strong people skills Organized and detail-oriented Basic CRM / Excel skills

Job Title And Overview Job Title: IT Lead Experience: 7-10 Years Location: Hyderabad (On-site) Employment Type: Full-time Reports To: Head of IT Job Summary We are looking for a proactive and experienced IT Lead to manage and drive our organization's IT operations, infrastructure, support systems, and team. The ideal candidate will bring a strong technical background, leadership capabilities, and a hands-on approach to IT governance, user support, security, and vendor management. Key Responsibilities IT Operations & Infrastructure: Lead the planning, deployment, and maintenance of IT infrastructure (servers, networks, endpoints, storage). Ensure up-time, performance, and security of all IT systems, including cloud and on-premise environments. Oversee system updates, patching, and preventive maintenance. Team & Vendor Management Supervise and mentor junior IT staff. Allocate workloads and ensure timely resolution of support tickets. Conduct performance reviews and guide training initiatives for the IT team. Coordinate with external vendors for AMC, hardware procurement, and service contracts. IT Security & Compliance Define and enforce IT security policies across the organization. Oversee endpoint protection, firewall rules, and access controls. Ensure backup policies, disaster recovery plans. Project & Change Management Lead IT projects such as infrastructure upgrades, migrations, and tool implementations. Prepare IT budgets, monitor expenses, and recommend cost-effective solutions. Collaborate with other departments for IT planning, support, and training. Process, Monitoring, And Reporting Establish IT SOPs, documentation, and escalation workflows. Monitor IT KPIs (up-time, ticket SLAs, usage trends) and report to leadership. Identify areas for automation and process improvement. Required Skills & Qualifications Bachelor's degree in IT, Computer Science, or related field. 7-10 years of hands-on IT experience with at least 1-2 years in a leadership/supervisory role. Strong understanding of Windows/Linux environments, networking, firewalls. Experience with IT asset management, AD, virtualization, backup & DR tools. Proven experience in leading IT projects and managing vendor relationships. Preferred (Bonus) Skills Knowledge of scripting or automation (Power-Shell, Bash, Python). Exposure to cyber-security tools (SIEM, EDR, firewalls). Experience with compliance audits or industry-standard frameworks. Soft Skills Excellent communication and stakeholder management skills. Leadership qualities with the ability to guide and develop team members. Strong problem-solving and decision-making capabilities. Self-driven and adaptable to dynamic work environments. Compensation & Benefits Health insurance and annual performance bonuses. Training and certification support. Opportunity to grow into an IT Manager.

Job Description As a 3D Artist at Knack Studios, you will be responsible for creating visually stunning effects and animations for projects based in Chennai and Hyderabad. Your primary focus will be on producing high-quality work in areas such as match move, camera tracking, and 3D animation. Your role will involve working with cutting-edge technologies to bring creative visions to life. You will need to have a strong understanding of camera tracking, rigid-body tracking, and the use of survey data to generate accurate camera and object tracks. Additionally, knowledge of apertures, lenses, and distortion will be essential for producing realistic visual effects. In this position, proficiency in software such as Maya and HOUDINI will be crucial. You will be expected to demonstrate expertise in areas like animation, lighting, and special effects. An understanding of physical motion, weight, balance, and form will enable you to create animations that are both technically accurate and visually appealing. To qualify for this role, you should have an academic background in Arts, design, or a related field. Proficiency in tools like 3ds Max and Photoshop will be necessary for creating stunning visual compositions. Your ability to work with different art styles and understand creative workflows will be key to delivering outstanding results. Experience with software like Nuke, 3DE, Boujou, PF Track, and Maya will be advantageous. If you have experience in cloth and fur animation, it will further enhance your candidacy for this position. Join Knack Studios to be part of a dynamic team that leverages state-of-the-art technologies to deliver exceptional post-production services. Bring your creativity and technical skills to the forefront and be a part of creating visually captivating experiences for our clients.,