We are looking for a proactive and experienced IT Lead to manage and drive our organization's IT operations, infrastructure, support systems, and team. The ideal candidate will bring a strong technical background, leadership capabilities, and a hands-on approach to IT governance, user support, security, and vendor management.

Key Responsibilities

IT Operations & Infrastructure:

Lead the planning, deployment, and maintenance of IT infrastructure (servers, networks, endpoints, storage).
Ensure up-time, performance, and security of all IT systems, including cloud and on-premise environments.
Oversee system updates, patching, and preventive maintenance.

Team & Vendor Management

Supervise and mentor junior IT staff.
Allocate workloads and ensure timely resolution of support tickets.
Conduct performance reviews and guide training initiatives for the IT team.
Coordinate with external vendors for AMC, hardware procurement, and service contracts.

IT Security & Compliance

Define and enforce IT security policies across the organization.
Oversee endpoint protection, firewall rules, and access controls.
Ensure backup policies, disaster recovery plans.

Project & Change Management

Lead IT projects such as infrastructure upgrades, migrations, and tool implementations.
Prepare IT budgets, monitor expenses, and recommend cost-effective solutions.
Collaborate with other departments for IT planning, support, and training.

Process, Monitoring, And Reporting

Establish IT SOPs, documentation, and escalation workflows.
Monitor IT KPIs (up-time, ticket SLAs, usage trends) and report to leadership.
Identify areas for automation and process improvement.

Required Skills & Qualifications

Bachelor's degree in IT, Computer Science, or related field.
7-10 years of hands-on IT experience with at least 1-2 years in a leadership/supervisory role.
Strong understanding of Windows/Linux environments, networking, firewalls.
Experience with IT asset management, AD, virtualization, backup & DR tools.
Proven experience in leading IT projects and managing vendor relationships.

Preferred (Bonus) Skills

Knowledge of scripting or automation (Power-Shell, Bash, Python).
Exposure to cyber-security tools (SIEM, EDR, firewalls).
Experience with compliance audits or industry-standard frameworks.

Soft Skills

Excellent communication and stakeholder management skills.
Leadership qualities with the ability to guide and develop team members.
Strong problem-solving and decision-making capabilities.
Self-driven and adaptable to dynamic work environments.

Compensation & Benefits

Health insurance and annual performance bonuses.
Training and certification support.
Opportunity to grow into an IT Manager.

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