Customer Experience Executive

We're now looking for someone who shares our passion for hospitality, communication, and brand experiencesomeone who can help us create magic before the first frame is even delivered. Role Overview We are seeking a Customer Experience Executive who will serve as the primary relationship manager for our Knack Gold Circle loyalty clients and also play a key role in reaching out to potential new clients through cold emails and calls This role is perfect for someone who is warm, proactive, and detail-oriented, with a flair for people management and structured outreach. Youll be the face of client delight at Knackensuring our best clients feel cared for, while helping us open new doors. What Youll Do Loyalty Client Management (Knack Gold Circle) Be the go-to contact for Knacks premium clients. Proactively check in with existing clients, track project milestones, and manage loyalty rewards/redemptions. Coordinate thank-you gestures, curated client experiences, and exclusive updates. Client Outreach & Lead Generation Research and identify prospective clients from film studios, production houses, OTT teams, and advertising agencies. Craft compelling cold emails and initiate conversations via phone or WhatsApp. Schedule intro calls/meetings with the business development team. Client Experience Support Ensure top-tier hospitality during client visits (in-office or virtual). Gather feedback through structured follow-ups and ensure issues are escalated/resolved promptly. Collaborate with internal teams to deliver a seamless client journey. Reporting & CRM Updates Maintain records of all client interactions and follow-ups. Share weekly and monthly engagement reports and insights with leadership. Who You Are Required Skills Excellent communication (written & verbal) in English & Tamil Strong people skillsempathetic, cheerful, and proactive Organized and detail-oriented with basic CRM / Excel skills Comfortable with outreach calls and structured follow-ups Mindset & Traits Approachable, confident, and genuinely enjoys working with people Creative thinker with a service-first attitude Self-driven with strong follow-through Quick learner, open to feedback, and aligned with Knacks culture of clarity, competence, and creativity Good to Have Prior experience in client servicing, hospitality, CRM, or inside sales Understanding of post-production / media workflows Basic knowledge of tools like Hubspot, Notion, or Excel CRM templates What Youll Get A chance to work closely with top filmmakers, studios, and creative leaders An inclusive, fun, and collaborative team culture Professional growth through feedback, training, and structured processes A front-row seat in redefining how studios deliver client experiences.