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Knack Studios
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Customer Experience Executive

Customer Experience Executive

Knack Studios

1 - 5 years

2 - 6 Lacs

chennai

Posted:5 hours ago| Platform:

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Skills Required

client management inside sales lead generation hubspot client servicing crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

We're now looking for someone who shares our passion for hospitality, communication, and brand experiencesomeone who can help us create magic before the first frame is even delivered.

Role Overview

We are seeking a Customer Experience Executive who will serve as the primary relationship manager for our Knack Gold Circle loyalty clients and also play a key role in reaching out to potential new clients through cold emails and calls

This role is perfect for someone who is warm, proactive, and detail-oriented, with a flair for people management and structured outreach.

Youll be the face of client delight at Knackensuring our best clients feel cared for, while helping us open new doors.

What Youll Do

Loyalty Client Management (Knack Gold Circle)

Be the go-to contact for Knacks premium clients.

Proactively check in with existing clients, track project milestones, and manage loyalty rewards/redemptions.

Coordinate thank-you gestures, curated client experiences, and exclusive updates.

Client Outreach & Lead Generation

Research and identify prospective clients from film studios, production houses, OTT teams, and advertising agencies.

Craft compelling cold emails and initiate conversations via phone or WhatsApp.

Schedule intro calls/meetings with the business development team.

Client Experience Support

Ensure top-tier hospitality during client visits (in-office or virtual).

Gather feedback through structured follow-ups and ensure issues are escalated/resolved promptly.

Collaborate with internal teams to deliver a seamless client journey.

Reporting & CRM Updates

Maintain records of all client interactions and follow-ups.

Share weekly and monthly engagement reports and insights with leadership.

Who You Are

Required Skills

Excellent communication (written & verbal) in English & Tamil

Strong people skillsempathetic, cheerful, and proactive

Organized and detail-oriented with basic CRM / Excel skills

Comfortable with outreach calls and structured follow-ups

Mindset & Traits

Approachable, confident, and genuinely enjoys working with people

Creative thinker with a service-first attitude

Self-driven with strong follow-through

Quick learner, open to feedback, and aligned with Knacks culture of clarity, competence, and creativity

Good to Have

Prior experience in client servicing, hospitality, CRM, or inside sales

Understanding of post-production / media workflows

Basic knowledge of tools like Hubspot, Notion, or Excel CRM templates

What Youll Get

A chance to work closely with top filmmakers, studios, and creative leaders

An inclusive, fun, and collaborative team culture

Professional growth through feedback, training, and structured processes

A front-row seat in redefining how studios deliver client experiences.

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Customer Experience Executive