Customer Executive

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Experience:

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About Cumin Co.

At Cumin Co., we’re on a mission to redefine the modern Indian kitchen. From our enamel-coated cast iron cookware to our sustainable kitchen organisers, we design products that are healthy, beautiful, and built to last. For us, cooking is not just a routine—it's a ritual of love and connection. We craft tools that honour that belief. 

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Role Overview:

Customer Experience Executive

Key Responsibilities:

● Serve as the main point of contact for customer queries via email, chat, and phone.

● Manage the post-purchase journey including order tracking, issue resolution, and returns. 

● Address customer complaints with professionalism, empathy, and swift resolution.

● Collaborate with logistics and product teams to troubleshoot issues.

● Identify and escalate common customer pain points to improve overall experience.

● Create and maintain accurate, clear, and concise support documentation and FAQs.

● Monitor customer satisfaction metrics and contribute to improving CSAT scores. 

Desired Skills & Qualifications:

2 years of experience

English

● Strong problem-solving skills and a customer-first attitude. 

● Excellent written and verbal communication skills. 

● A genuine passion for helping people and an interest in food or home products is a plus. 

Perks & Benefits:

● Opportunity to work with a purpose-driven brand. 

● Remote-friendly work environment with flexible hours. 

● A chance to contribute to a high-growth D2C startup. 

● Be part of a warm, values-led team focused on wellness and sustainability. 

Apply at: revathi@cuminco.com