Customer Engagement Manager

Job Description

Company Description Web Synergies is now proud to be a Yokogawa company, uniting our expertise with Yokogawa’s legacy of innovation to deliver cutting-edge digital transformation (DX) solutions. Together, we empower businesses to optimize operations, enhance scalability, and achieve peak productivity in an evolving digital landscape. With a combined team of over 700 skilled professionals and a global reach spanning strategically located DX Centers in Singapore, Japan, the Middle East, India, North America, and Vietnam, we bring unparalleled quality and precision to every project. Our integration with Yokogawa enables us to leverage deep technical expertise across IT, operational technology (OT), and engineering technology (ET) domains. By combining agile thinking with world-class resources, we accelerate DX initiatives, driving sustainable growth and operational excellence for our customers worldwide. Role Description This is a full-time, on-site Customer Engagement Manager / Business Development Lead role located in Tokyo, Japan. The role involves day-to-day tasks such as customer engagement, analyzing customer satisfaction, effective communication, and program management to drive business growth and development.This role is responsible is to drive a pipeline opportunity from prospecting, pre-qualifying leads, setting discovery meeting, following-up and commercial proposal up to order closure. He/She require to have strong own customer network of decision maker and business partner network This role will also require to have strong business partner network especially in Japan region. Qualifications Strong Customer network and decision maker C level for Key focus area Strong Business Partner Network to introduce new customer including C Suite and decision maker Strong sales experience and ability to drive the meeting and showcase the solution value to the customers. Strong consultative approach when talking to customer and ability to identify the customer challenges and navigate the right entry of the conversation and solution offering Ability to do solution demonstration and good sale presentation skillset. Ability to strategize the account strategy development Strong Recuring Business Experience e.g SaaS Highly multi-tasking with the ability to quickly adapt and learning agility. Ability to thrive on fast-paced and agile environment. Excellent presentation skill and customer centric Show more Show less