2041 Customer Complaints Jobs - Page 47

The Team Lead is responsible for supervising a team of contact centre agents handling Credit Card-related inquiries, transactions, and support services. This role ensures the delivery of high-quality service, achievement of performance metrics, adherence to banking compliance, and development of team capabilities in a fast-paced, customer-centric environment. Key Responsibilities: Team Supervision & Performance Management Lead, coach, and motivate a team of contact centre agents to achieve individual and team KPIs (AHT, FCR, NPS, etc.). Monitor daily operations, ensuring efficient handling of inbound/outbound customer interactions related to banking services (account inquiries, loan status, transactions, etc.). Conduct regular performance evaluations and provide constructive feedback to team members. Operational Excellence Manage workforce scheduling, adherence, and real-time monitoring to ensure service levels are met. Identify areas of improvement and implement action plans to enhance service delivery. Escalate complex issues as necessary while ensuring timely resolution. Training & Quality Assurance Facilitate training and upskilling of new and existing agents on banking processes, systems, and customer service protocols. Conduct call monitoring, quality assessments, and audits to ensure compliance with banking regulations and internal policies. Reporting & Documentation Prepare and submit daily/weekly/monthly performance reports to management. Maintain accurate documentation of team activities, coaching sessions, and incident logs. Customer Experience Focus Champion a customer-first culture by continuously improving service standards and ensuring a smooth and professional customer experience. Handle escalated customer complaints and complex queries with professionalism and empathy. Qualifications & Requirements: Bachelors degree (preferred) or equivalent relevant experience. Minimum 35 years of experience in a contact centre environment, with at least 12 years in a supervisory or team lead role. Experience in banking, financial services, or regulated customer support processes is strongly preferred. Strong leadership, coaching, and people management skills. Excellent communication skills verbal and written. Preferred Skills: Certification in customer service or contact centre management is a plus. Proficiency in using banking software or platforms. Analytical mind-set with the ability to interpret performance metrics and implement data-driven improvements.

we are Required male candidates for automobile dealership company in panki basic computer knowledgebe must good company faicility and envoirnment attarctiv salary diploma and graduate all technical applyed

Job description Job Summary You make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting strategically. You build and sustain internal and external relationships. Flexible to work in US hours shifts. About the team The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and associates via phone, chat, email. We are a metrics driven center dedicated to driving results where our associates thrive in this high-volume environment that handles over 10 million contacts per year. We Invest in You! At Walmart, we focus on the growth and development of our associates! What You will Do As a Customer Care Senior Resolution Coordinator, you will take a high volume of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues. All Customer Care Coordinators must have the ability to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction. To exceed our customers needs, our associates must be punctual, reliable, problem solve, act with integrity and be dedicated to making a difference. What You will bring 1 Year to 3 Years of relevant customer service experience Excellent written and verbal communication skills Able to interact professionally with customers. Ability to manage multiple tasks simultaneously. Customer focused mindset with a high level of urgency; role model for delivering Extraordinary Customer Care In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements. Review, analyze, and process critical customer queries with accuracy to provide customer satisfaction. Adhere to quality, compliance guidelines and SLAs Must type a minimum of 25 WPM Proficient with Microsoft Office programs (Outlook, Word) Successful completion of mandatory training Should be flexible work in a 24/7 work environment with rotating weekly time off. Should be able to work in permanent night shifts or any assigned shifts on a rotational basis. Any graduation About Walmart Global Tech Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. Thats what we do at Walmart Global Tech. Were a team of software engineers, data scientists, cybersecurity expert's and service professionals within the worlds leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail. Benefits Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more. Belonging We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone. At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone isand feelsincluded, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, were able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate. Equal Opportunity Employer Walmart, Inc., is an Equal Opportunities Employer By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions while being inclusive of all people.

We are looking for a highly skilled and experienced Tele Calling Executive to join our team at Equitas Small Finance Bank. The ideal candidate will have 2-5 years of experience in telecalling, collections, or a related field. Roles and Responsibility Handle inbound and outbound calls to customers for various banking services. Resolve customer queries and issues professionally and promptly. Meet daily collection targets and maintain accurate records of customer interactions. Provide excellent customer service and ensure satisfaction. Collaborate with internal teams to resolve customer complaints and concerns. Maintain confidentiality and adhere to data privacy policies. Job Requirements Any graduate degree from a recognized university. Proven experience in telecalling, collections, or a related field. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet targets. Strong problem-solving and analytical skills. Familiarity with banking products and services is an advantage.

We are looking for a highly skilled and experienced Tele Calling Executive to join our team at Equitas Small Finance Bank. The ideal candidate will have 3 years of experience in telecalling, collections, or a related field. Roles and Responsibility Handle inbound and outbound calls to customers for various banking services. Resolve customer queries and issues professionally and promptly. Meet daily and monthly targets for call volume and resolution rates. Collaborate with internal teams to resolve complex customer issues. Provide excellent customer service and maintain high levels of customer satisfaction. Identify and escalate potential fraud cases to senior management. Job Requirements Minimum 3 years of experience in telecalling, collections, or a related field. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and meet targets. Basic knowledge of banking products and services is an advantage. Strong problem-solving and analytical skills. Ability to build rapport with customers over the phone. Experience working with Assets Inclusive Banking - SBL. Ref number: 1390587.

Capable of handling customers service requests. Coordinate with insurance company and workshop for accident management. Provide Customers with technical information for the upkeep of the vehicle. Responsible for maintaining healthy relation.

Job Description: He should be able to manage live stock, basic checks and should have experience of 2 years in the same field. Preferably saree industry Overseeing the overall development of an organisation's retail and income-generating sites Conducting research on user-friendly features and layouts that appeal the most to customers Testing changes to platforms and monitoring the results Applying platform updates that attract and keep new customers Reviewing sales insights and using them to develop informed sales strategies Leading teams of copywriters, graphic designers and software developers in creating attractive, user-friendly and engaging e-commerce websites Making promotional offers and displaying them appropriately on the website Evaluating legal disclaimers and website content to ensure that they are compliant, error-free and on-brand Managing the smooth functioning of different online e-commerce platforms of an online retail company Ensuring that the company achieves its targeted annual revenue and within prescribed operating expenses Managing and executing promotional campaigns, providing insights on customer shopping trends, ensuring excellent customer service and timely resolution of customer complaints and feedback Working closely with demand planning, merchandising and warehouse teams to ensure the fulfilment of orders on time Analysing and providing reports on a weekly or monthly basis for each department, product or offer Reviewing customers' concerns, needs and preferences to create a smooth and seamless transactional process for buying products online Reviewing stock levels and sales data to maintain a stable supply and demand status Key Skills : E Commerce Executive Stock Product Listing

Skygate consulting is looking for Customer Support Professional to join our dynamic team and embark on a rewarding career journey Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team

Spanbix Technologies is looking for Telecaller - Greater to join our dynamic team and embark on a rewarding career journey A telecaller is a customer service representative who contacts customers over the telephone A typical job description for a telecaller includes the following responsibilities:1 Make outbound calls to customers to promote products and services, or follow up on recent purchases 2 Respond to customer inquiries and provide information about products and services 3 Resolve customer complaints and provide appropriate solutions 4 Keep records of all customer interactions and transactions, updating customer information in a database as necessary 5 Meet and exceed sales and customer satisfaction targets 6 Continuously improve product and service knowledge to provide accurate information to customers 7 Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings 8 Follow all company policies and procedures, including those related to confidentiality and data security 9 Participate in training and development opportunities to improve skills and knowledge 10 Adhere to schedules and work efficiently under pressure to meet deadlines

Roles and Responsibilities Handle customer complaints and grievances in a professional manner. Resolve customer queries and concerns through effective communication. Upsell products or services to customers based on their needs and preferences. Manage multiple tasks simultaneously with accuracy and efficiency. Maintain accurate records of all interactions with customers.

Team Leader-Sky Serve-Customer Experience Center-Contact Centre Inbound The Team Lead is responsible for supervising a team of contact centre agents handling Credit Card-related inquiries, transactions, and support services. This role ensures the delivery of high-quality service, achievement of performance metrics, adherence to banking compliance, and development of team capabilities in a fast-paced, customer-centric environment. Key Responsibilities: Team Supervision & Performance Management Lead, coach, and motivate a team of contact centre agents to achieve individual and team KPIs (AHT, FCR, NPS, etc.). Monitor daily operations, ensuring efficient handling of inbound/outbound customer interactions related to banking services (account inquiries, loan status, transactions, etc.). Conduct regular performance evaluations and provide constructive feedback to team members. Operational Excellence Manage workforce scheduling, adherence, and real-time monitoring to ensure service levels are met. Identify areas of improvement and implement action plans to enhance service delivery. Escalate complex issues as necessary while ensuring timely resolution. Training & Quality Assurance Facilitate training and upskilling of new and existing agents on banking processes, systems, and customer service protocols. Conduct call monitoring, quality assessments, and audits to ensure compliance with banking regulations and internal policies. Reporting & Documentation Prepare and submit daily/weekly/monthly performance reports to management. Maintain accurate documentation of team activities, coaching sessions, and incident logs. Customer Experience Focus Champion a customer-first culture by continuously improving service standards and ensuring a smooth and professional customer experience. Handle escalated customer complaints and complex queries with professionalism and empathy. Qualifications & Requirements: Bachelors degree (preferred) or equivalent relevant experience. Minimum 3-5 years of experience in a contact centre environment, with at least 1-2 years in a supervisory or team lead role. Experience in banking, financial services, or regulated customer support processes is strongly preferred. Strong leadership, coaching, and people management skills. Excellent communication skills verbal and written. Preferred Skills: Certification in customer service or contact centre management is a plus. Proficiency in using banking software or platforms. Analytical mind-set with the ability to interpret performance metrics and implement data-driven improvements.

Role & responsibilities Overall responsibility and controlling of post-sales activities and back-end operations of all residential & commercial projects including booking logins, issuance of letter of allotment, execution of buyers agreement, TPA Execution, transfers, refunds, cancellations, fund transfer, merger of units, recovery & collections, final demand notice, reminders, development and offer of possession and registry etc. Responsible to implement and monitor CRM processes and customer life cycle management Liaise with the Accounts, Sales Marketing and the legal department. Responsible for strategy formulation and implementation to increase collection To ensure regular follow up with customers, brokers and banks by way of phone calls, emails, reminders, pre-cancellation letters etc. for collection. Candidate must have knowledge of documents in case of transfer, unit shifting, addition & deletion of applicant, possessions & registry. Build and maintain various data reports for customer centered metrics. Preferred candidate profile Good understanding of RERA, GST, other regulations and documentation, Execution of TPA, issuance of PTM, NOC from project funded bank and mark the property lien for timely disbursement. Ensure and monitor completeness of the data and documentations for transfers, name addition, name deletion of allottee, transmission of property, swapping of units, transfer of funds, vetting of booking form and Builder Buyer Agreement, service maintenance agreement, Tri-partite Agreement draft before finalization Experienced in strategy formulation and implementation to increase collection, ensure regular follow up with customers, brokers and banks by way of phone calls, emails, reminders, pre-cancellation letters etc. Good Working Interpersonal and Negotiation Skills and having background of Qualified Graduate will be preferred Skilled in data analysis and presentation and reporting to the management Having exposure of Team handling skills. Having experience in Real-Esate industry preferred. Salary - 8- 11 LPA Location - Sector-67, Noida

Company Name: Investors Clinic Infratech Pvt. Ltd. Company Profile: INVESTORS CLINIC is a real estate consulting company serving all over the globe. It has earned a strong reputation in the real estate industry as we strongly work for the satisfaction of our customers. It's our efficient and effective solution that has given us domestic and global giants as satisfied clients. Position: Customer Relationship Manager Job Description : -Build and maintain relationships with the entire customer base assigned; by ensure constant engagement with customers during the life cycle and moments of planned spontaneity. Planned wow moments executed to perfection at important stages in the customer lifecycle like welcome, agreement and handover of possession -Responsible for Customer Satisfaction and high service quality standards - Consistency in experience backed up by constant monitoring and necessary enhancements - Responsible in maintaining MIS and closely work for Preparation of Final work Report. - Co-ordinating with the internal partners and middle office teams for the process improvement & updating the MIS report logic's. - Responsible for Demand generation, Cheques validation, Sales Order, Generation, Customer Master, Material, Debit & Credit Note creation. - Responsible for handling customers of Lawns & Beyond project contains entire customer data base. - Attending customers who visit HO with their queries to resolve and ensure 100% satisfactory with the adequate resolution to the query. Cancellations, transfer requests and registration process. - Resolving customer queries, preparing ledgers and addressing the issues highlighted by the customers through call. - Managing post booking customer services till delivery /possession stage. - Collection of payment dues, against demands generated with construction progress - Assisting customers on allotment of Flats, Registration, Cancellation, Bank Loan Issues, Transfer of Deeds, Bank Loan processing of document Job Specification : 1. Minimum Graduate(Any graduate) 2. 5+ years of experience in CRM(Real estate Preferred) 3. Good communication, Good Presence and negotiation skills. Job Type : Full-time Salary : 7.5 lpa to 12 lpa Schedule : Day shift Location: Greater Noida & Gurgaon Mail me @ sharma.rituhr@investors-clinic.com & Contact @ 9899516117 Thanks & Regards *Ritu Sharma Corporate HR Contact No. : 9899516117 sharma.rituhr@investors-clinic.com "Carry your updated Resume

Role & responsibilities Receiving & lodging Customer Complaints ( Consumers / Wholesalers / Dealers / Retailers). Handling Complaints / Queries. Coordination with related units / departments for promptly rectification and closure of customer complaints / issues. Prepare daily activity report. Relationship activities with Customers (Greeting / Redemption etc.) MIS to reporting authority as per defined periodicity. Inbound and Outbound Calling Good Communication Skills Preferred candidate profile Max 28 Years Old Candidate should be well versed with MS Excel & Email Etiquette Candidate should be Residing from Noida location

Job Summary: We are seeking a dedicated and detail-oriented Quality In charge to join our Quality Assurance team in the Premium Fruits division. The ideal candidate will be responsible for ensuring that all products meet the required quality standards and comply with regulatory requirements. This role involves monitoring, inspecting, and evaluating processes and finished goods, as well as coordinating with suppliers, internal departments, and external stakeholders to maintain the highest standards of quality across the supply chain. Key Responsibilities: Quality Control Inspections: Perform routine quality inspections on incoming raw materials, in-process goods, and finished products, ensuring they meet the established specifications for quality, size, color, ripeness, and packaging standards. Product Testing: Conduct physical, chemical, and microbiological testing of fruits and vegetables to assess quality, safety, and freshness. Documentation & Reporting: Maintain accurate records of quality inspections, product tests, non-conformance reports, and corrective actions. Prepare and present regular quality reports for management review. Compliance: Ensure adherence to local and international food safety standards. Supplier Quality Management: Collaborate with suppliers to ensure the quality of raw materials meets specifications. Perform supplier audits and assist in resolving any quality issues with external partners. Continuous Improvement: Identify opportunities for process improvements in product quality and efficiency. Work with the production team to implement corrective and preventive actions as required. Training & Education: Provide training and guidance to production staff on quality control procedures, safety regulations, and best practices to minimize defects and ensure consistent product quality. Customer Complaints & Feedback: Address and resolve any customer complaints related to product quality. Work to find root causes and implement corrective actions to prevent recurrence. Food Safety Audits: Participate in internal and external audits and inspections, ensuring the company complies with all relevant food safety regulations and certifications.

Role & responsibilities To be responsible for making outbound calls on a daily basis using data provided . To work closely with the Service Manager and service team to ensure leads are generated within various business sectors. To convert the calls to service appointments. Preferred candidate profile Perks and benefits

Pink City Royals is looking for Telecaller - Tele Sales Executive / Tele Marketing Executive to join our dynamic team and embark on a rewarding career journey Make outbound calls to customers to promote products and services, or follow up on recent purchases. Respond to customer inquiries and provide information about products and services. Resolve customer complaints and provide appropriate solutions. Keep records of all customer interactions and transactions, updating customer information in a database as necessary. Meet and exceed sales and customer satisfaction targets. Continuously improve product and service knowledge to provide accurate information to customers. Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings. Follow all company policies and procedures, including those related to confidentiality and data security. Participate in training and development opportunities to improve skills and knowledge. Adhere to schedules and work efficiently under pressure to meet deadlines.

Indian Circuit is looking for Telecaller to join our dynamic team and embark on a rewarding career journey Make outbound calls to customers to promote products and services, or follow up on recent purchases. Respond to customer inquiries and provide information about products and services. Resolve customer complaints and provide appropriate solutions. Keep records of all customer interactions and transactions, updating customer information in a database as necessary. Meet and exceed sales and customer satisfaction targets. Continuously improve product and service knowledge to provide accurate information to customers. Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings. Follow all company policies and procedures, including those related to confidentiality and data security. Participate in training and development opportunities to improve skills and knowledge. Adhere to schedules and work efficiently under pressure to meet deadlines.

Fever99 healthcare is looking for Manager to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

The Pllazio Hotel, Gurgaon is looking for Duty Manager to join our dynamic team and embark on a rewarding career journey Oversee daily operations and manage staff, ensuring high-quality customer service Ensure compliance with health and safety regulations, as well as company policies and procedures Train and mentor staff to ensure they are performing their duties efficiently and effectively Resolve customer complaints in a professional and timely manner Maintain accurate records and ensure all reports are submitted on time Monitor inventory levels and order supplies as needed Coordinate with other departments to ensure the smooth running of the business Prepare work schedules and assign tasks to staff members Conduct performance evaluations and provide feedback to staff Attend meetings and provide reports to senior management Good analytical and problem-solving skills Excellent communication, leadership, and organizational skills

VRAJ DIGITAL TILES is looking for Customer Relationship Executive to join our dynamic team and embark on a rewarding career journey Responding to customer inquiries and concerns via phone, email, or chat in a timely and professional manner Resolving customer complaints and finding creative solutions to customer problems Building rapport and relationships with customers to foster loyalty and repeat business Gathering customer feedback and making recommendations for improving customer service Keeping up-to-date with the latest products and services offered by the company Keeping accurate records of customer interactions and transactions Collaborating with other teams within the company to ensure that customer needs are met

GN Groups is looking for Manager to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

Adani Hospitals is looking for Manager to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business. General Admin Manager MBA / MHA

JUST BUY CYCLES is looking for Showroom Manager to join our dynamic team and embark on a rewarding career journey Oversee the day-to-day operations of the showroom, including sales, customer service, inventory management, and visual merchandising. Create a welcoming and engaging showroom environment, ensuring that displays and products are attractive, well-maintained, and effectively showcase the company's offerings. Develop and implement sales and marketing strategies to drive showroom traffic and increase sales. Provide customers with expert product knowledge and advice, and handle any customer complaints or issues in a timely and professional manner. Monitor and manage showroom expenses, including inventory, staffing, and marketing costs, to ensure that budgets are met and resources are used effectively.Requirements: Excellent customer service skills, with a passion for creating positive customer experiences. Excellent verbal and written communication skills, with the ability to effectively present information and respond to questions from customers, employees, and other stakeholders. A strong understanding of retail operations, including sales, customer service, inventory management, and visual merchandising. A strong commitment to meeting customer needs and a results-driven approach to sales and marketing.

Express Hotels is looking for Assistant Restaurant Manager to join our dynamic team and embark on a rewarding career journey Manage staff schedules and ensure that all staff are trained and providing excellent customer service Order and manage inventory, including food, drinks, and supplies Ensure that all health and safety standards are followed, including food safety regulations Maintain financial records and budgets, including managing cash flow and payroll Develop and implement marketing strategies to increase customer traffic and sales Address customer complaints and concerns in a timely and professional manner Collaborate with the owner and other managers to develop and implement long-term goals for the restaurant Hire and train staff members. Ensure that health and safety protocols are adhered to. Keep a meticulous record of income and expenses. Order ingredients in the correct quantities for the kitchen staff. Communicate with customers to receive feedback and manage complaints. Open and close the restaurant on time.