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H&M Virtual Services
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Customer Service Representative

Customer Service Representative

H&M Virtual Services

1 - 2 years

3 - 4 Lacs

vadodara

Posted:1 day ago| Platform:

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Skills Required

order processing customer service customer complaints customer support data entry cold calling handling customer email etiquette sales prioritization marketing voice process phone etiquette customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Skills:
Chat, Working Experience, Communication, Phone Etiquette, Skilled Multi-tasker, Data Entry,. Customer Service Representative Responsibility. Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments, and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Managing a team of junior customer service representatives.

Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements.
High school diploma, general education degree, or equivalent.

Ability to stay calm when customers are stressed or upset.

Comfortable using computers.

Experience working with customer support.

1-3 years experience in handling customers.

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Customer Service Representative