2043 Customer Complaints Jobs - Page 48

JUST BUY CYCLES is looking for Showroom Manager to join our dynamic team and embark on a rewarding career journey Oversee the day-to-day operations of the showroom, including sales, customer service, inventory management, and visual merchandising. Create a welcoming and engaging showroom environment, ensuring that displays and products are attractive, well-maintained, and effectively showcase the company's offerings. Develop and implement sales and marketing strategies to drive showroom traffic and increase sales. Provide customers with expert product knowledge and advice, and handle any customer complaints or issues in a timely and professional manner. Monitor and manage showroom expenses, including inventory, staffing, and marketing costs, to ensure that budgets are met and resources are used effectively.Requirements: Excellent customer service skills, with a passion for creating positive customer experiences. Excellent verbal and written communication skills, with the ability to effectively present information and respond to questions from customers, employees, and other stakeholders. A strong understanding of retail operations, including sales, customer service, inventory management, and visual merchandising. A strong commitment to meeting customer needs and a results-driven approach to sales and marketing.

Express Hotels is looking for Restaurant Manager to join our dynamic team and embark on a rewarding career journey Manage staff schedules and ensure that all staff are trained and providing excellent customer service Order and manage inventory, including food, drinks, and supplies Ensure that all health and safety standards are followed, including food safety regulations Maintain financial records and budgets, including managing cash flow and payroll Develop and implement marketing strategies to increase customer traffic and sales Address customer complaints and concerns in a timely and professional manner Collaborate with the owner and other managers to develop and implement long-term goals for the restaurant Hire and train staff members. Ensure that health and safety protocols are adhered to. Keep a meticulous record of income and expenses. Order ingredients in the correct quantities for the kitchen staff. Communicate with customers to receive feedback and manage complaints. Open and close the restaurant on time.

Express Hotels is looking for Assistant Restaurant Manager to join our dynamic team and embark on a rewarding career journey Manage staff schedules and ensure that all staff are trained and providing excellent customer service Order and manage inventory, including food, drinks, and supplies Ensure that all health and safety standards are followed, including food safety regulations Maintain financial records and budgets, including managing cash flow and payroll Develop and implement marketing strategies to increase customer traffic and sales Address customer complaints and concerns in a timely and professional manner Collaborate with the owner and other managers to develop and implement long-term goals for the restaurant Hire and train staff members. Ensure that health and safety protocols are adhered to. Keep a meticulous record of income and expenses. Order ingredients in the correct quantities for the kitchen staff. Communicate with customers to receive feedback and manage complaints. Open and close the restaurant on time.

Express Hotels is looking for Housekeeping Supervisor to join our dynamic team and embark on a rewarding career journey Assigns the staff their duties and inspects work for conformance to prescribed standards of cleanliness Check rooms and common areas, including stairways and lounge areas, for cleanliness Performs cleaning duties in cases of emergency or staff shortage Establish and educate staff on cleanliness, tidiness and hygiene standards Motivate team members and resolve any issues that occur on the jobRespond to customer complaints and special requests

Hiring: Voice Process Customer Support (BPO) Require Min. 1 Year experience into BPO Should have fluency in English and Hindi Location : Bangalore (Work from Office) CTC : Up to 3.2 LPA Shift : Day Working Days : 6 days working | 1 day rotational off Notice Period: Immediate Joiners Only Qualification : Any Graduates About the Role We are hiring Customer Support Executives (Voice Process) for a leading BPO. This role involves handling customer queries through calls, ensuring excellent customer satisfaction.

Roles and Responsibilities We have.. Hindi Call Center, English Call Center, Punjabi Call Center, Bengali Call Center, Oriya Call Center, Telugu Call Center, Tamil Call Center, Malayalam Call Center, Kannada Call Center, Marathi Call Center, Haryanvi Call Center, Gujrati Call Center, Himachali Call Center, Kashmiri Call Center Salary 15k to 35 k . NO target based calling Desired Candidate Profile WhatsApp number 9781021114 No Fees Call 9988350971 01725000971 7508062612 9988353971 Age Limit 18 to 32 12th or Graduate any degree or diploma can apply Perks and Benefits Salary 15000 to 35000 and incentive 1 lakh

performing investigations of deviations, Customer complaints, returns, recurrence review investigation reports, work closely with others on site events to verify scope of investigations, to identify appropriate root cause and derived robust CAPA to prevent and ensure timely closure. process validation protocol and preparation of validation reports Facilitate tracking, trending, closure and management of deviations/ investigations / CAPA systems Audits faced USFDA TGA CDSCO EUGMP PLEASE SHARE YOUR UPDATED CV ON placement@balpharma.com Thanks, Kamal

Role & responsibilities * Set store sales plans and quotas aligned with business objectives. * Maintain Gross Margin, SOH, Segment & Brand mix, Discount management, and other metrics as per business strategy. * Implement production, productivity, quality, and customer service standards. * Recommend product lines and ensure appropriate merchandise mix. * Drive sales, margin, shrink control, inventory management and cost optimization. * Manage commercials and statutory compliance. * Manage performance and foster teamwork among store staff. * Identify and develop talent for critical positions. * Address customer feedback to improve service and processes. * Stay updated on competition and manage customer escalations. * Drive local events and promotions as per marketing calendar. * Promote a "Customer Obsessed Culture" to prioritize customer centricity.

Responsibilities: * Manage warranty claims & customer complaints * Ensure timely after sales support * Oversee service coordination & operations * Handle follow-ups with customers & vendors CONTACT US ON 8112775454

We are looking for a motivated TeleSales Executive to join our team. In this role, you will make outbound calls to potential and existing customers, promote our products/services, handle inquiries, resolve complaints, and aim to meet sales targets. You will also be responsible for maintaining accurate CRM records and following up to ensure customer satisfaction. Responsibilities: Conduct outbound calls to prospective and existing customers to promote products or services. Respond to customer inquiries, resolve issues, and provide accurate information about our products or services. Maintain a high level of customer satisfaction through effective communication and problem resolution. Handle customer complaints, provide appropriate solutions, and escalate issues to the relevant departments if necessary. Keep accurate records of customer interactions, transactions, comments, and complaints using the company s CRM system. Meet daily, weekly, and monthly call quotas to ensure productivity targets are achieved with collection of sales revenue. Stay updated on product knowledge and industry trends to provide customers with accurate information. Follow-up with customers to ensure their satisfaction and encourage repeat business. Provide feedback to the management team on customer concerns, process improvements, and potential areas for product or service enhancement. Conduct outbound cold calls to present software product demo & try to convinced to convert in sales. Requirements: Proven experience in telemarketing or customer support roles. Excellent verbal communication and active listening skills. Strong interpersonal skills and the ability to build rapport with customers. Ability to multitask and prioritize in a fast-paced environment. Proficiency in using CRM software and other relevant tools. Goal-oriented with a focus on achieving targets and deadlines. Ability to handle challenging and stressful situations with a positive attitude. Strong problem-solving skills and attention to detail. Flexibility to adapt to changing tasks and responsibilities. High school diploma or equivalent; additional education or training in customer service is a plus.

Complaint Handling and Monitoring via email & Whatsapp Handling Service engineers through whatsapp Handling of AMC/Warranty Scheduled Customers by the existing excel document Quotation to PO stage follow up with customer in Excell funnel. Payment Followup and Collection as per existing excell document. Documentation, Filing and e filing on daily basis Material request to Technical manager based on engineer request with HOD approval Installation plan based on Production approval and send completion reports Monthly/Quarterly Invoice booking data review with HOD Monthly Order & Invoice Booking data to Management Weekly payment Receiviables report to accounts weekly invoice booking projection to the Management team. Equipment Performance letters from customer after every supply. Aadharing Service Process made for the Coordinator position. Aadharing Documents & existing process. Preferred candidate profile Must have experiene in Customer Support Co-Ordinator

Education : Minimum B.Sc./M.Sc./B. Tech with computer operating Knowledge. Key skills: Knowledge of Medical Device Industries, ISO, CE & Indian Medical device Rules 2017(Drug department). Responsibility : Deep knowledge of ISO 13485 and ability to make necessary modifications as per requirements. Knowledge of EUMDR, Indian MDR and applicable government regulations. Responsible for regulatory affairs activities to assist in regulatory submission. Responsible for Risk Management as per ISO 14971. Responsible for customer complaints and in-house nonconformity. To conduct and maintain records of Internal audits and MRM including quality objectives. To prepare process validation protocol and perform the validation activity. To analyze the process data as per ISO 13485. To ensure that test methods are strictly adhered to, test reports are forwarded to the designated authority.

Conduct daily briefings with the SLM and OP teams appreciate good work, address issues, and update them on new information. Ensure all team members are informed about the day s appointments, consultant availability, specialties, and any new offers. Be present in OP areas during peak hours to monitor flow and support operations. Personally oversee VIP arrangements as per individual requirements. Take rounds in all OPDs, especially during peak times; ensure cleanliness and a welcoming environment. Ensure customers are comfortable at all times, and that delays are handled proactively in line with standards. Track SLM conversions, bed bookings, and follow-ups. Oversee conversions for all health check packages. Supervise all internal marketing events to maximize productivity and engagement. Meet consultants regularly, work closely with them, and stay updated on their requirements. Share customer feedback with respective doctors on a regular basis. Monitor customer complaints, ensure adherence to the escalation matrix and TATs, and personally follow up to ensure issue closure. Coordinate with the Corporate team for all unit-level activities and quality improvement initiatives. Ensure adherence to all SOPs and departmental compliance for certifications, audits, and award assessments. Ensure accuracy and timely submission of all standard reports (daily, monthly). Take regular rounds; meet all patients and their attendants to ensure their well-being. Track reported issues and ensure timely closure as per defined TATs; expedite any pending concerns. Ensure self and team are well-groomed and maintain discipline and decorum at all times. Lead the implementation of the Service Vision, ensuring every service experience creates customer delight. Personally engage with customers to enhance their experience and fulfill expectations. Offer actionable suggestions to improve service offerings, based on real-time observations and feedback.

AVC:SYK - Unit Manger - Wealth INTERNAL USAGE: No. of Vacancies: 1 Manager: AVC:SKY - Regional Head Is a Team leader? Yes Team Size: 7-8 Grade: SM/AVP Business: Retail Banking Department: Axis Virtual Centre Sub-Department: SKY Location: Gurgaon, Bangalore, Pune, Mumbai, Chennai About Axis Virtual Centre Axis Virtual Centre engages with Axis Banks customers and prospects, virtually, through digital media to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. About the Role Team Lead Affluent virtual RM is responsible for managing a team of Virtual Relationship Managers and drive productivity and revenue goals for the team . Virtual Team lead has to effectively collaborate with the RM team for building synergy . He is responsible for ensuring engagement across products, Liabilities, assets, Forex ,wealth business and driving thrust on cross sell . Key Responsibilities To ensure VRM is engaging with all his customers regularly and are meeting their revenue goals . Daily monitoring of call flow and volumes for the team . Conduct supervisory review to increase team productivity . Aid the team in their problem area like objection handling , product features, pitching etc. Identifying trainings gaps for team and get the same organized with the help of the relevant teams . Ensuring all compliance procedures are strictly followed and satisfactory audits are achieved Ensuring minimal customer complaints and ensuring a good NPS score . Lead , coach & mentor team regarding sales targets , service expectation, policies and procedures , products and systems . training and motivating the team for overachieving the assigned revenue targets .. Deepening customer relationships through best in class cm service . Qualifications Optimal qualification for success on the job is: Post graduate from a recognized institute 8- 15 years in a relevant role/ BFSI sector AMFI , IRDA & PMS certified Role Proficiencies: For successful execution of the job, the candidate should possess the following: Knowledge of industry, technology, marketing, and product trends Knowledge of regulatory guidelines and norms Good communication (both verbal and written) skill in both English and the local language Ability to manage complex client situations Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment Ability to handle pressure and meet deadlines

Role & responsibilities Incoming QC Rejection Analysis and Resolution Using the PDCA Cycle Coordinate with Production, Store, Quality Control (QC), Internal Unit, Design, and Suppliers. Internally Handle customer complaints effectively. Develop presentation skills related to Six Sigma. Possess basic knowledge of instruments such as VMM, CMM, height gauges, and hardness testers. Maintain knowledge of ISO9001, 14001, etc. Conduct terminal testing of our products and their applications. Perform audits of internal departments. Assume responsibility as the Single Point of Contact (SPOC). Develop and audit new vendors. Conduct process inspections for both suppliers and internal units. Maintain training programs and meetings with suppliers, providing comprehensive training on components. Create quality plans, Manufacturing Standards Instructions (MSI), Standard Operating Procedures (SOPs), Work Instructions (WIs), etc. in the ERP system. Demonstrate knowledge of sheet metal component processes. Execute tasks related to Statistical Process Control (SPC), Control Plans (CP), Process Capability Index (Cpk), and Production Part Approval Process (PPAP).

Role : Channel support onboarding Exp : 10 years Shift : Rotational Package : 10.8 LPA Cab : No cab (Allowance Provided) Location : Chennai & Hyderabad Must have : customer support onboarding experience

Role & responsibilities Oversee customer service operations to ensure high standards of service delivery. Address and resolve customer complaints and inquiries promptly. Conduct training sessions to maintain service quality and team effectiveness. Provide knowledgeable support on products. Provide Level 1 support for tools/applications and coordinate with stakeholders until closure. Obtain and evaluate all relevant data to manage complaints and inquiries effectively. Monitor and dispatch incidents/tickets to the appropriate technical solution group. Efficiently resolve complaints to completion, ensuring customer satisfaction . Complete call notes and reports as required and update them in the CRM . Create reports using MS Office tools (Excel, PowerPoint). Record details of comments, inquiries, complaints, and actions taken . Handle administration, communication, and coordination with internal departments. Flexible and willing to work in rotational shifts within a 24/7 helpdesk environment .. Preferred candidate profile Educational qualification: Bachelor's Degree in any field. Experience : 0-24 months of experience in handling tickets and supporting tools/applications. Fresher may also can apply.

International voice process - B2C Required - minimum 6months exp in int process CTC - Upto 5LPA Location - Pune WFO US Shifts Both way cabs Immediate joiners Contact - 8529546798 (Divisha)

Customer grievance handling unit Graduation Work exp: 2+ yrs Work related skills: Good in Excel, process of cross-functional departments and effective communication skills. CTC – up to 5.50 LPA (including variables) Directly share CV on 7991936355

About Us SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for managing the collection portfolio (One or Multiple Dues Stages) performance through a team of Vendor Managers, Team Leaders & Tele calling Agents. Role Accountability Formulate strategies for low performing segments/markets and implement the same with vendor sites Guide vendors to design a competitive incentive plan to ensure performance improvement Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region/Channel level in order to identify gaps/issues/red flags and design solutions to fix root causes and highlight the same to relevant teams Share initial advisory with Strategy team on quality of overall portfolio or a particular segment thereof Liason with Strategy and Dialer teams to design appropriate call-service campaigns to cater to the changing needs in the portfolio with a view to ensure overall improvement in the portfolio-performances Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and Arbitration in order to extract on identified accounts and attend all camps as required Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning and portfolio balancing amongst various channel partners Review all vendor productivity metrics to ensure accuracy in vendor payouts Ensure adherence to BCP guidelines and DR drill schedules across all channel partner sites Ensure necessary training /certifications for tele calling staff in line with compliance requirements Ensure adherence to cost targets in tele collections operations Stay abreast of any sudden actions (taken by regulator/Govt/any entity) which may have impact on portfolio performance and update concerned stakeholders in a timely manner Scan the market for industry best practices and analyze internal processes to identify and recommend enhancement opportunities Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all collection operations at channel partner sites Ensure necessary training /certifications for tele calling staff in line with compliance requirements Measures of Success Flow rates as per MOU (into X to 150) Money collected Settlement Loss FTE/NFTE productivity PLI Penetration Tele Retention Rate FTE/NFTE training coverage Budget adherence in tele calling operations Customer complaints volume Cost reduction as per MOU Vendor SLA Adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Analytical Ability Process Orientation Market Awareness Problem Solving Skills Qualification Post-Graduate / Graduate Degree in any discipline Preferred Industry FSI

Objectives and tasks Prepare management, variance, and financial reports on a periodic basis. Oversee daily operations, accounting, and financial matters of the F&B store. Supervise employee activities to ensure compliance with established standards and policies. Identify and resolve operational, financial, and employee-related issues. Coordinate with audit and business teams to ensure adherence to established procedures. Train and guide staff in their job duties. Assist with recruitment, performance reviews, promotions, terminations, and salary adjustments for employees. Ensure employees follow operational practices, hygiene rules, and quality standards. Develop and implement training programs for employees. Manage F&B store operations to ensure excellent service in an economical and profitable manner. Initiate the development of methods for high-quality food and drink preparation. Train staff on emergency, health, and safety policies. Respond promptly to customer complaints to ensure high-quality customer service and satisfaction. Plan and supervise marketing and promotional activities to attract more customers. Assist in ordering, purchasing, and stocking F&B products. Coordinate sourcing and testing of new products and menus. Conduct regular repairs and maintenance of F&B equipment.

Job_Description":" Delivering excellent service to ensure a high level of customer satisfaction. Motivating the sales team to meet sales objectives by training and mentoring staff. Creating business strategies to attract new customers, expand store traffic, and enhance profitability. Hiring, training, and overseeing new staff. Responding to customer complaints and concerns in a professional manner. Preparing detailed reports on buying trends, customer requirements, and profits. Undertaking store administration duties such as managing store budgets and updating financial records. Monitoring inventory levels and ordering new items. Requirements High school diploma or equivalent qualification. Bachelordegree in Business Administration or relevant field preferred. A minimum of 3 years of experience working in a retail environment, ideally in a managerial role. Strong leadership and customer management abilities. ","

Job Role & Responsibility: HANDLING OF MARKET FEEDBACKS AND WARRANTY ISSUES RELATED TO VEHICLE & ELECTRONIC PARTS.. COORDINATION WITH MULTIPLE PRODUCT OWNERS AND PROCESS PATNERS TO ENSURE FASTER ANALYSIS AND EXECUTION OF QUALITY IMPROVEMENTS BASED ON MARKET FEEDBACKS. FTA APPROACH FOR SOLVING COMPLEX MARKET ISSUES. UNDERSTANDING & KNOW HOW FOR MOTOR, TORQUE CONVERTOR, CONTROLLERS, & BATTERY PACK. CAN DEMOSTRATE STRONG SKILL SETS FOR DIAGNOSE AND RESOLVE CUSTOMER COMPLAINTS. ACTION JUDGEMENT FOR CRITICAL MARKET ISSUES (HANDLING RECALLS, SERVICE CAMPAIGNS). WARRANTY DATA ANALYSIS Competency Requirement:- Technical/Functional: GOOD UNDERSTANDING ON SOFTWARE ARCHITECTURE AND INTERFACE. PROFOUND KNOWLEDGE ON VEHICLE COMMUNICATION PROTOCOLS INCLUDING CAN AND LIN. EXPOSURE OF CONTROLLERS ARCHITECT & POTENTIAL FAILURE MODES. WELL VERSED WITH PROBLEM SOLVING TOOLS QC TOOLS & COMPLEX PROBLEM SOLVING THROUGH FTA. EXPOSURE & KNOW HOW OF ELECTRIC & HYBRID VEHICLE SYSTEM. HANDS ON EXPERIENCE IN RESOLVING COMPLEX MARKET PROBLEMS AND ABLE TO CONCISELY EXPLAIN AND PRESENT TO RELATED STAKE HOLDERS AND MANAGEMENT. Behavioral: STRONG EXECUTION, ORIENTATION AND PROBLEM-SOLVING APPROACH ABILITY TO ANALYZE THE DATA AND PROPOSE SOLUTION & FUTURE STRATEGIES. STRONG COMMUNICATION & PRESENTATION SKILLS ABILITY TO WORK WITHIN STRICT TIMELINES TEAM PLAYER WITH STRONG NETWORKING SKILLS Others: B.E / B. Tech in ECE / ELECRICAL ENGINEERING Years of experience: Should have 9-12 yrs. Candidates with Work experience in field of hybrid systems & Operational knowledge of Electronic & PCB based components will be preferred.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.. The Community You Will Join. As a member of the Airbnb Customer Support team, you'll play a vital role as a Resolution Specialist within the volume tiers. Resolution Specialists serve as our initial point of contact, addressing community inquiries and concerns. Our community relies on us for:. Accessible support that’s easy to find. Faster resolution, preferably first time. A team that’s there for them in times of urgent need. Support that’s built around them. The Difference You Will Make. Provide courteous and efficient service to the worldwide Airbnb community. Be a first point of contact to handle and resolve customer complaints. Respond professionally to inbound and outbound phone calls, emails, messages, including any urgent situations. Identify and escalate issues appropriately. Compose thoughtful and accurate messages or customize prepared responses to customer emails. Utilize available resources to research and troubleshoot problems effectively. Investigate from the existing knowledge resources to provide resolution. Mediate situations between users with empathy and fairness. Monitor and control numerous concurrent tasks in tandem. Be ambassadors embodying knowledge, empathy, and accountability. Proactively strive to meet targets and goals independently. A Typical Day. Job Family : Operations (Resolutions). Inbound and outbound calling process, messages and email support. Resolving customer queries in a timely manner. 24x7 shifts with rotational week offs, primarily supporting North America time zones. Navigate competing priorities in all kinds of environment. Job location: Gurgaon. Your Expertise. Graduate with minimum 2 years of international voice process experience in a contact center/BPO. Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies. Ability to manage sensitive customer information. Knowledge of functional key performance metrics related to customer experience. Other Requirements. Internet: Minimum 10 Mbps high-speed internet on the laptop for seamless work and virtual meetings.. Workspace: Quiet, private area free from interruptions; no shared/public spaces allowed.. Furniture & equipment:. Ergonomic chair, desk, and proper lighting for comfortable, focused work. Cameras must be on during meetings unless otherwise stated.. Only using Airbnb issued hardware and software including noise canceling headsets, laptop etc.. Approved locations:. Hiring/Training and Nesting in the Airbnb Office; satisfactory performance is required for work from home post the initial training and nesting period.. Work from designated home office setups in Delhi/Gurgaon only. Our Commitment To Inclusion & Belonging. Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.. Show more Show less

Dear All, Greetings from Rain Cements Ltd (Priya Cement) We have openings for Manager - Quality Compliances (3 Positions) Job Locations : Hyderabad, Chennai, Bangalore Job Description: Rain Cements, a thirty-nine-year-old company headquartered in Hyderabad and known for manufacturing and marketing Priya Cement , is seeking Manager - Quality Compliances who ensures that all cement products sold meet regulatory, industry, and customer quality standards. This role bridges the gap between production, sales, and customer satisfaction by implementing robust quality control systems, managing compliance audits, and driving continuous improvement initiatives across the sales and distribution network across Andhra Pradesh, Telangana, Tamil Nadu & Karnataka. Roles & Responsibilities Quality Assurance & Control: Develop and implement quality compliance frameworks for cement products across all sales regions. Monitor product quality from production to delivery, ensuring consistency and adherence to standards. Collaborate with manufacturing units to address quality issues and implement corrective actions. Regulatory Compliance: Ensure compliance with national and international standards (e.g., BIS, ASTM, ISO). Stay updated on regulatory changes and ensure timely adaptation of processes. Lead internal and external audits related to product quality and compliance. Customer Satisfaction & Support: Address customer complaints related to product quality and ensure timely resolution. Work with sales teams to educate customers on product specifications and usage. Conduct quality awareness programs for clients and channel partners. Process Improvement: Analyze quality data and trends to identify areas for improvement. Implement best practices in quality management across the sales lifecycle. Drive initiatives for reducing product returns and enhancing customer trust. Team Leadership: Lead and mentor the quality compliance team. Coordinate with cross-functional teams including sales, logistics, and production. Preferred candidate profile Bachelors/Masters degree in engineering from a reputed, accredited university Minimum 10 years of experience in quality assurance/compliance in the cement or construction materials industry. Strong knowledge of cement standards and testing methodologies. Excellent analytical, communication, and leadership skills. Perks and benefits Perks and benefits Emoluments will be at par with the best in the Industry. If you would like to explore the opportunity, please revert with your updated Resume at the earliest to hrd.ho@priyacement.com . If you have any questions or comments, please do not hesitate to reach us at 040-4040 1234/1284. Required details in CV / Resume are as follows: Current CTC Expected CTC Notice Period at your current job/organization Relevant Experience