2041 Customer Complaints Jobs - Page 46

We are looking for a highly motivated and experienced Tele Calling Executive to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-2 years of experience in telecalling, collections, or a related field. Roles and Responsibility Handle inbound and outbound customer calls professionally. Resolve customer queries and issues promptly. Meet daily collection targets and maintain high customer satisfaction. Collaborate with internal teams to address customer complaints. Provide excellent customer service and ensure long-term relationships. Maintain accurate records of customer interactions and transactions. Job Requirements Proven experience in telecalling, collections, or a related field. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and meet targets. Basic knowledge of banking products and services is an advantage. Strong problem-solving and analytical skills. Ability to build rapport with customers over the phone. Experience working with Assets Inclusive Banking - SBL. Ref number: 1390524.

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 1 to 6 years of experience in Micro Finance, specifically in MLAP. Roles and Responsibility Manage relationships with existing clients to ensure timely repayment of loans. Identify new business opportunities and develop strategies to acquire new customers. Conduct regular portfolio reviews and provide feedback to improve client performance. Collaborate with internal teams to resolve customer complaints and issues. Develop and implement effective sales plans to achieve business targets. Maintain accurate records of client interactions and transactions. Job Requirements Minimum 1 year of experience in Micro Finance, preferably in MLAP. Strong knowledge of financial products and services, including Mutual Funds and Loans. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Experience working with relationship management software and systems.

We are looking for a skilled professional with 5 to 8 years of experience to fill the role of Service & Operations Manager in Equitas Small Finance Bank, located in Branch Banking. The ideal candidate will have a strong background in service and operations management. Roles and Responsibility Manage and oversee daily branch operations to ensure efficient service delivery. Develop and implement strategies to enhance customer satisfaction and loyalty. Supervise and guide team members to achieve operational excellence. Coordinate with various departments to resolve customer complaints and issues. Analyze and report on key performance indicators to identify areas for improvement. Implement process improvements to boost productivity and efficiency. Job Requirements Minimum 5 years of experience in service and operations management or related fields. Strong knowledge of branch banking operations and procedures. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Experience in managing teams and leading by example.

We are looking for a highly skilled and experienced Tele Calling Executive to join our team at Equitas Small Finance Bank. The ideal candidate will have 2-6 years of experience in telecalling, collections, or a related field. Roles and Responsibility Handle inbound and outbound customer calls professionally. Resolve customer queries and issues promptly and courteously. Meet daily collection targets and maintain high customer satisfaction. Collaborate with internal teams to resolve customer complaints. Provide excellent customer service and ensure long-term relationships. Maintain accurate records of customer interactions and transactions. Job Requirements Proven experience in telecalling, collections, or a related field. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet targets. Strong problem-solving and analytical skills. Familiarity with banking products and services is an advantage. Ability to build rapport with customers over the phone. Experience working with inclusive banking institutions is preferred.

Graduation in any stream Minumum 2 3 years of experience Knowledge Skills: Strong Computer Application Skills, specially Excel, CRM tools etc. Excellent Interpersonal Communication skills High Level of Professionalism Strong problem solving abilities Attention to details Process oriented Ability to communicate in English, Hindi, Bengali Pleasing voice quality Passionate about bringing about positive change not only to the company bottom-line but also about making the world a better place Remuneration: Best in the Industry Key Accountabilities: Answer incoming customer phone calls/ emails and take appropriate action for each call/ email Prepare/ initiate Outbound calls/ emails based on the internal communication Maintain customer satisfaction ratings based on explicit criteria set forth by the company Attend mandatory training sessions to stay updated on product or company policy changes Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial/ technical input Input data into online platform to keep each customer record/ query/ complaint updated Regular updating and sharing of Customer Complaints database/ MIS Internal follow-up with concerned departments, if required

We are looking for a highly skilled and experienced Customer Service Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-6 years of experience in customer service, preferably in the BFSI industry. Roles and Responsibility Manage and resolve customer complaints professionally and courteously. Provide excellent customer service through various channels, including phone, email, and walk-in. Develop and maintain strong relationships with customers to ensure long-term satisfaction. Collaborate with internal teams to resolve complex customer issues. Identify and escalate potential risks or issues to senior management. Maintain accurate records of customer interactions and transactions. Job Requirements Strong knowledge of microfinance products and services. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Proficient in using computer systems and software applications. Strong problem-solving and analytical skills. Ability to work collaboratively as part of a team. Experience in inclusive banking, specifically in microfinance operations.

About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for processing customer refunds, account upgrades , Cross-sell cancellation and foreclosures, accounts zeroization on account of proven service deficiency cases and supporting Marketing driven digital processes for curing of process reject and system stuck customer request. Role Accountability Resolve requests/complaints/escalations as per defined SOP Ensure daily productivity metrics achievement with customer centric approach Ensure accuracy maintained as per defined metrics Analyze and reduce repeat complaints with the objective of achieving zero avoidable customer escalations and repeats Provide best possible solution to end pending customer Issues and ensure wing to wing closure Ensure completion of cases within define timelines and within quality standards Be sensitive towards complaints and the stricter timelines, should co-ordinate with cross functions to get necessary resolution, requires follow-ups and influencing decisions Highlight issues and process improvement to reduce complaints and escalations to enhance customer experience Handle escalations and identifying root causes for escalations Track all MIS getting published by WFM ( TAT Burst, Not Submitted , Inventory etc. ) Act as a checker and backup for critical financial processes within the team Undertake special assignments as may be given by the reporting manager from time to time Perform process documentation and compliance adherence Measures of Success Achievement of KPIs and SLAs ( Time to service /Accuracy and productivity) as per the plan Reduction in repeat complaints/emails Accurate Resolution of Customer Complaints & Escalations with no Avoidable Errors Process Adherence as per MOU Technical Skills / Experience / Certifications Understanding of card industry and mainframe system Vision plus expertise to analyze customer account, billing , payments, delinquencies, charged off, activation , amort of S2S, charges etc. Competencies critical to the role Analytical ability Problem solving Verbal and written communication Qualification Graduate in any discipline Preferred Industry FSI

Responsible for efficiently handling and resolving customer grievances and complaints related to our products and services. Working under the guidance of the Specialist-Grievance Resolution- Non-Voice, you will address customer concerns with empathy and professionalism, aiming to achieve prompt and satisfactory resolutions. Respond to customers chat and make outbound calls as appropriate. Manage and resolve customer complaints. Responsible for governing customer email communications to ensure adherence to company policies, regulatory requirements, and service standards. Ensure the quality, compliance, and efficiency of email correspondence, as well as drives continuous improvement in email governance processes. Ensure creation of standard / non-standard responses for various customer service executives for handling all e-mails in line with the company s operational vision and objectives Knowledge on GDS Tools- Amadeus Experience required- 8months to 2 yrs Should be comfortable with rotational shifts and week offs.

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. What You ll Do on a Typical Day : Invoicing SME who will be responsible for the day to day running of all invoicing related tasks and activities supporting Reconciliation. Through defining, implementing, and monitoring team objectives, you will ensure the accurate and timely production of customer invoices whilst ensuring company policies and procedures are adhered to. As Team Leader you will motivate and develop your team; share your knowledge with the team and provide support to all other teams within the department Assign work plan priorities as per SLA and agreed guidelines Monitor team performance and activity as per KPIs Assist team on billing query resolution Liaise with tech support for error resolution & system improvement Handle customer queries through emails Resolve escalated customer complaints and work closely with other functions/departments to cure persistent issues Carry out quality audits, monitoring, and evaluation of all agents in absence of Team leader Ensure weekly reports are submitted on time and provide utmost support to Team leader Carry out quality checks of team processing Remain first point of contact for new processes and coach team whenever such need arises Monitor workload and provide input for FTE analysis and continue to review it on periodical basis Analyze the process for efficiency and reduction in errors. Initiate root cause analysis to provide correct update to Team leaders/managers What We re Looking For : Graduate with experience of 4 - 6 years Invoicing Travel industry experience is required Ability and diligence to follow processes through to conclusion Strong time management skills Ability to organize and prioritize effectively Excellent team player Quality control skills Strong integrity Knowledge of Excel Macro would be an added advantage Location Gurgaon, India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family . Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement . What if I don t meet every requirement If you re passionate about our mission and believe you d be a phenomenal addition to our team, don t worry about checking every box;" please apply anyway. You may be exactly the person we re looking for!

Job Description Process Developments / Improvements (Turning, Milling, Drilling etc.) Develop, innovate, and refine new cutting tool geometries or enhance existing ones to enhance operational efficiency. Collaborate with CFT to conduct trials and evaluations for the release of new cutting tools, ensuring comprehensive documentation. Maintain a zero-non-conformance rate in audits through rigorous quality control measure Audit Management Handling IATF16949, PS/QMM audits, EHS & OSHA audits as auditee. Close looping of all audit observations with time lines. Associate Upskilling Engage with cutting tool Manufacturers (OEMs), participate in exhibitions, seminars, and consult industry experts to acquire knowledge and implement best practices on the shop floor, aiming to achieve VS KPIs Shopfloor Management Allocate jobs and manage manpower to Optimize in-house resource utilization. Implement SCIP and incorporate BCA suggestions for employee involvement Internal Customer complaint handling, LPC Qualifications BE / B. Tech (Mechanical / Production) Minimum 3-5 years of experience in the related technology field

* Key Account Management MIS New Order Generation Coordination with Customer & Plants Payment follow-up. Establish and maintain productive business relationship with existing customers. Ensuring expansion of business with the existing customers by getting repeats / new orders. Ability to understand and articulate customers requirements & expectations and settle terms and conditions in favor of business. Provide first hand resolution to the customer complaints with the focus on 100% customer s satisfaction. Inform the management regarding the latest development and threats with the idea to overcome. Update the information regarding the dispatches, OPS, & Payment collection pertaining to concerned account. Explore the market with respect of the Opportunities available and the competitors. Develop new clientele and ability to achieve projected target of Sales Generation by the management. Developing the Sales strategies and plan for the achievement of sales targets. Understanding the Plant s manufacturing capacity and accordingly decide volume of goods to be dispatched to the customer by keeping customer informed about the same. Ensure timely dispatch by efficiently coordinating with departments involved in execution of the order including dispatch and commercial departments. Monitor daily basis dispatch & BSR Report and give schedule to the dispatch department accordingly. Payment collections should be made out of customer within the stipulated credit time / limit allotted. * SKILLS AND KNOWLEDGE Educational Qualifications, Relevant Experience & Relevant Industry Experience

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 2-3 years of experience in the BFSI industry, preferably with a background in Inclusive Banking, SBL, Mortgages, or Standalone Merchant OD. Roles and Responsibility Manage relationships with merchants and other stakeholders to achieve business objectives. Develop and implement strategies to increase sales and revenue growth. Build and maintain strong relationships with existing clients to ensure customer satisfaction. Identify new business opportunities and expand the client base. Collaborate with internal teams to resolve customer complaints and issues. Analyze market trends and competitor activity to stay ahead in the market. Job Requirements Minimum 2-3 years of experience in the BFSI industry, preferably in Inclusive Banking, SBL, Mortgages, or Standalone Merchant OD. Strong knowledge of relationship management principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills. Experience working with merchant accounts and understanding of financial products and services.

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-3 years of experience in the BFSI industry, preferably with a background in Micro Finance or MF - MLAP. Roles and Responsibility Manage relationships with existing clients to ensure customer satisfaction and retention. Identify new business opportunities and develop strategies to acquire new customers. Develop and implement effective sales plans to meet or exceed monthly targets. Collaborate with internal teams to resolve customer complaints and issues. Provide excellent customer service and support to build strong relationships. Analyze market trends and competitor activity to stay ahead in the market. Job Requirements Strong knowledge of Micro Finance products and services, including MLAP. Excellent communication and interpersonal skills to build strong client relationships. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills to analyze market trends. Experience working with cross-functional teams to achieve business objectives. Strong understanding of customer needs and preferences to provide tailored solutions.

We are looking for a skilled professional with 5 to 7 years of experience to fill the role of Service & Operations Manager in Equitas Small Finance Bank, located in Branch Banking. Roles and Responsibility Manage and oversee daily branch operations for efficient service delivery. Develop and implement strategies to enhance customer satisfaction and loyalty. Supervise and guide team members to achieve operational excellence. Coordinate with various departments to ensure seamless service integration. Analyze and resolve complex customer complaints and issues promptly. Implement process improvements to boost productivity and efficiency. Job Requirements Minimum 5 years of experience in banking or finance, preferably in liabilities or branch banking. Strong knowledge of service and operations management principles. Excellent communication, leadership, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and decision-making skills with attention to detail. Experience in managing teams and driving results-oriented performance.

Urgent Opening - Customer Quality Engineer Experience - Tire one and OEM Only F2F interview Salary 50-60k Required Candidate profile Customer Quality Engineer

O3Hire is hiring for Service Executives with one of leading MNC in commercial vehicles. Position: Service Executive Industry: Automobile Product: Commercial Vehicle Location: Jaipur, Chandigarh, Gurgaon, Mumbai, Indore CTC: Decent hike on current CTC Job Description :- Execute Live Trials targeting accurate data, vehicle performance, customer experience and reporting. Resolving customer complaints (vehicle performance, value delivery, customer disputes, technical issues) Support the Sales team, Interviewing customers, fleet managers and drivers to collect data. Train stake holders like fleet managers, drivers to ensure best utilization of the vehicle features. Work with the customer and stake holders to establish good relation. Train the customer and users in telematics. In-depth study and understanding of various usage segments. Train manpower to Conduct professional demos, create business proposals, Track and monitor vehicle performance. Help the customer derive benefit from various truck features. Report customer wise profitability. Qualifications:- Diploma/B.Tech/B.E. 2 - 3 years exp in field service, Aftersales, Technical support from Commercial Vehicles, Heavy Engineering, Construction equipment, Tractors or Farm equipment & Electric vehicles. Strong product knowledge, Communication & analytical skills. Working knowledge of SAP, Excel & PowerPoint. Must be open to travel PAN India. If you are interested and possess the relevant experience, please send your resume:- sumit@o3hire.com or contact via Call/WhatsApp at +91 7814993918. Feel free to refer or share this opportunity with anyone who may be a suitable candidate! Best regards, Sumit.

Serve as the first point of contact for all franchise-related inquiries and concerns. Respond to calls, emails, and messages from franchisees in a timely and professional manner. Track and resolve complaints related to orders, deliveries, systems, billing, and other operational areas. Coordinate with internal departments (Sales, Dispatch, Finance, Marketing, etc.) to resolve franchise concerns. Maintain up-to-date franchise contact records and support logs. Educate franchisees on company processes, product updates, offers, and compliance requirements. Escalate unresolved issues to the appropriate team for timely resolution. Prepare and share weekly/monthly reports on franchise support metrics. Ensure franchise partners receive high-quality service and consistent support.

Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs Prepares a repair order showing time, cost and labor estimates for service Required Candidate profile Min 5 to 8 yrs exp Experience in Maruti preferred

We are looking for a highly skilled and experienced Customer Service Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 1 to 6 years of experience in customer service, with a strong background in the BFSI industry. Roles and Responsibility Provide exceptional customer service and support to clients through various channels. Manage and resolve customer complaints professionally and promptly. Develop and maintain strong relationships with customers to increase loyalty and retention. Collaborate with internal teams to identify and address customer needs. Analyze customer feedback to improve overall customer experience. Identify opportunities to upsell and cross-sell products and services. Job Requirements Strong knowledge of customer service principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Proficient in using technology and software applications. Strong problem-solving and analytical skills. Ability to work collaboratively as part of a team. Experience working in Emerging Enterprise Banking or related fields is an added advantage.

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-6 years of experience in the BFSI industry, preferably with a background in Assets, Inclusive Banking, or related fields. Roles and Responsibility Manage relationships with merchants and other stakeholders to drive business growth. Develop and implement strategies to increase sales and revenue from merchant accounts. Build and maintain strong relationships with existing clients to ensure customer satisfaction. Identify new business opportunities and expand the client base. Collaborate with internal teams to resolve customer complaints and issues. Analyze market trends and competitor activity to stay ahead in the market. Job Requirements Strong knowledge of mortgage products and standalone merchant operations is required. Excellent communication and interpersonal skills are essential for building strong relationships. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills are needed to analyze market trends. Experience in relationship management and team collaboration is necessary. Familiarity with banking regulations and compliance requirements is expected.

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 1 to 6 years of experience in Micro Finance, specifically in MLAP. Roles and Responsibility Manage relationships with existing clients to ensure timely repayment of loans and maintain high customer satisfaction. Identify new business opportunities through networking and referrals to expand the client base. Conduct thorough credit assessments and provide personalized solutions to meet client needs. Develop and implement effective sales strategies to achieve business targets. Collaborate with internal teams to resolve customer complaints and issues promptly. Maintain accurate records of client interactions and transactions. Job Requirements Proven experience in Micro Finance, preferably in MLAP, with a strong understanding of financial products and services. Excellent communication and interpersonal skills are required to build strong relationships with clients and colleagues. Strong analytical and problem-solving skills are necessary to assess credit risk and provide effective solutions. Ability to work in a fast-paced environment and consistently meet business targets. Knowledge of regulatory requirements and industry standards is essential. Familiarity with CRM software and Microsoft Office applications is desirable.

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-4 years of experience in the BFSI industry, preferably with a background in Micro Finance or MF - MLAP. Roles and Responsibility Manage relationships with existing clients to ensure customer satisfaction and retention. Identify new business opportunities and develop strategies to acquire new customers. Develop and implement effective sales plans to meet or exceed monthly targets. Collaborate with internal teams to resolve customer complaints and issues. Provide excellent customer service and support to build strong relationships. Analyze market trends and competitor activity to stay ahead in the market. Job Requirements Strong knowledge of Micro Finance products and services, including MLAP. Excellent communication and interpersonal skills to build strong client relationships. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills to analyze market trends. Experience working with cross-functional teams to achieve business objectives. Strong understanding of customer needs and preferences to provide tailored solutions.

JD: PRM- HH Develops new and expands existing High Net worth Customer relationships for liabilities and commercial assets. Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction Job Requirements Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Commercial Assets like CC, OD, TL, Export Finance etc Understanding of MF and Insurance an added advantage Customer orientation, High energy and drive. Go getter attitude. Self-motivated with a passion to achieve.

Job Responsibility: Managing relationship with existing customers, getting order from them, coordinating dispatches and completing entire sales cycle. Approaching new customers, initiating contact with them and getting order from them. Identifying new or unexplored industry to sell products. Visiting various clients plant or offices regarding business activity viz. Marketing, Collection and other need base purpose. Follow up with client on phone regarding outstanding as well as about new orders. Getting Feedback from customer regarding after sales service. Resolving customer complaints. Maintenance of client wise collection list: Client Name, Outstanding Amount, Due Date for collection and remarks (if any). Emailing the clients regarding their outstanding as well as Statement of Accounts (on need base). Creating contacts in ERP, maintaining all the data related to existing customer, prospective customers & contacts, Logging each and every interaction. Reporting to the senior of every development. Conducting the research assignments using effectively the facility of Internet Requirement: Candidate must have car Driving Licence. Key Skills : Asst. Sales Manager Good Communication Skills Sales And Marketing

Supervises customer service representatives. Ensures that customers receive the quickest service possible. Assists representatives in handling disappointed customers. Determines a course of action to resolve customer problems. Attending calls, query/concerns and walk-ins Interacts with customers using phone, fax, email, the company website and in person. Provides assistance to representatives during extremely busy times. Ensures that customer service representatives follow all company policies and procedures when dealing with customers. Collects customer payments. Maintain Daily work report, Issues customer refunds. Takes customer complaints to upper management when necessary. Interacts with vendors. Coordinates employee meetings, parties and continuing education. Generates reports for upper management. Maintains database of customers for follow up. Trains newly hired customer service representatives. Trains representatives on new equipment and software.