Sales Manager

Rentokil Initial

2 - 7 years

7 - 8 Lacs

hyderabad

Posted:5 days ago| Platform:

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Skills Required

upselling receivable management customer relationship team management customer complaints sales activities business development retail sales sales sales management marketing relationship management key account management coaching liaison retention

Work Mode

Work from Office

Job Type

Full Time

Job Description

Achieving Sales Targets

Plan the sales activities to achieve the annual sales targets
Sales Targets to be planned keeping Branch Revenue, Jobbing and Contract requirements in mind.
Make sure there is a prompt response to enquiries and maximum enquiries are converted into orders
Ensure identification of new prospects and maximum conversion of the prospects into customers
Ensure the sales team conducts detailed inspection and prepares quotation as per the defined guidelines
Review quotations regularly to ensure the Gross Margin is achieved as per the RPCI norms
Analyse sales trends and forecast the required changes in the plan on a monthly/weekly basis
Ensure New Sales Productivity target per CSE as per AOP is achieved
Ensuring Pipeline development based on conversion %
Drive by handholding/ coaching and monitor day to day activities of the Sales Team to ensure the set targets are achieved

Customer Relationship Management

Achieve renewal target of the Branch
Encourage team members to identify the upselling opportunities to achieve the defined targets
Regularly visit Existing customers along with team members to maintain a good liaison
Ensure the Sales Team attends to customer complaints and provides required support to customers
Ensure the team updates MPG on a regular basis.

Receivable Management

Review the daily collection and set the plan to achieve the collection within defined timelines
Ensure the predefined DSO is achieved
Ensure timely submission of invoices & getting the necessary acknowledgements wherever necessary

Develop Team

Conduct morning meetings to set the agenda for the day
Periodically review the performance of each Team Member and Conduct annual performance development review
Analyze sales trends and come up with development plans

Team Administration and Monitoring Systems

Make sure the sales team completes all the required reports and update required apps/systems including DSP.
Responsible for team attendance, approving leaves, sales related sign offs and sales colleague retention
Ensure the team adheres to the safety guidelines and conducts SRAs as per the set process
To ensure that the sales team is setting correct Customer expectations w r t pest management
To ensure that the sales team collects correct information of the customer like, email address, 2 contact numbers & address with landmark are captured
To train the sales team to sell the visits as per iCABS frequencies so that the Annual Template Calendars can be set for timely service delivery by the service planners
To share & explain the cost sheet to operations along with details of material to be used. Also share customer expectation with operations before service delivery
To ensure all the sales are delivered after being visible in iCABS for planning & execution via Service Companion. Timely punching of new sales in SRA so that sufficient lead time should be given to planners to execute the services. Service Scheduling is done in consultation with Service Planners. No commitment to customer on service scheduling

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