2043 Customer Complaints Jobs - Page 50

ERNAKULAM MEDICAL CENTRE is looking for Quality & Accreditation Manager to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

Business Development: Identify and pursue new business opportunities in the region Build and maintain strong relationships with existing clients while actively seeking new customers for masterbatch products Technical Support: Assist clients by providing technical expertise during trials and addressing any technical issues or inquiries related to the products Offer solutions that improve the quality of their end products while finding cost-saving alternatives where appropriate Sales Realization: Strive to meet or exceed sales targets and ensure timely realization of sales revenue Sales Budget and Planning: Develop, manage, and execute sales budgets and plans to achieve stated gross margin and sales targets Accurately forecast and plan for the required materials in collaboration with the Product Head Price Negotiation: Negotiate pricing and terms with customers to ensure mutually beneficial agreements that align with the company's goals and profitability Visit Plan and Reporting: Prepare visit plans for client interactions and provide regular reports on sales activities, customer feedback, and market developments to the management Customer Complaint Handling: Address customer complaints promptly and effectively, finding solutions to resolve issues to the satisfaction of all parties involved Market Strategy: Understand the plastic/pigment market trends in the region and develop effective strategies to maximize market reach and penetration for masterbatch products Market and Competitive Analysis: Generate market information and competitive intelligence to stay ahead of the competition and identify potential opportunities

Business Development: Identify and pursue new business opportunities in the region Build and maintain strong relationships with existing clients while actively seeking new customers for masterbatch products Technical Support: Assist clients by providing technical expertise during trials and addressing any technical issues or inquiries related to the products Offer solutions that improve the quality of their end products while finding cost-saving alternatives where appropriate Sales Realization: Strive to meet or exceed sales targets and ensure timely realization of sales revenue Sales Budget and Planning: Develop, manage, and execute sales budgets and plans to achieve stated gross margin and sales targets Accurately forecast and plan for the required materials in collaboration with the Product Head Price Negotiation: Negotiate pricing and terms with customers to ensure mutually beneficial agreements that align with the company's goals and profitability Visit Plan and Reporting: Prepare visit plans for client interactions and provide regular reports on sales activities, customer feedback, and market developments to the management Customer Complaint Handling: Address customer complaints promptly and effectively, finding solutions to resolve issues to the satisfaction of all parties involved Market Strategy: Understand the plastic/pigment market trends in the region and develop effective strategies to maximize market reach and penetration for masterbatch products Market and Competitive Analysis: Generate market information and competitive intelligence to stay ahead of the competition and identify potential opportunities

We are looking for a highly skilled and experienced Customer Service Officer to join our team at Equitas Small Finance Bank in the BFSI industry. Roles and Responsibility Manage and resolve customer complaints professionally and courteously. Provide excellent customer service through various channels, including phone, email, and walk-in. Develop and maintain strong relationships with customers to increase loyalty and retention. Collaborate with internal teams to resolve complex customer issues and improve overall customer satisfaction. Identify and escalate potential risks or issues to senior management. Maintain accurate records of customer interactions and transactions. Job Requirements Strong knowledge of liabilities, branch banking, and customer service principles. Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups. Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Strong problem-solving and analytical skills, with attention to detail and accuracy. Familiarity with banking software and systems, and the ability to learn new technologies quickly. A graduate degree is required for this position.

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. Roles and Responsibility Develop and maintain strong relationships with existing clients to increase business growth. Identify new business opportunities and generate leads through networking and market research. Conduct cold calls and presentations to promote banking products and services. Build and maintain a strong understanding of client needs and provide tailored solutions. Collaborate with internal teams to resolve customer complaints and issues. Meet or exceed monthly sales targets by selling banking products and services. Job Requirements Minimum 1 year of experience in sales, preferably in the BFSI industry. Strong knowledge of banking products and services, including small and medium enterprise banking. Excellent communication and interpersonal skills are required to build strong client relationships. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills to identify new business opportunities. Any graduate degree is required, with a preference for candidates holding an MBA/PGDM.

Shrachi Group is looking for Store Manager - Engineering to join our dynamic team and embark on a rewarding career journey Delivering excellent service to ensure high levels of customer satisfaction. Motivating the sales team to meet sales objectives by training and mentoring staff. Creating business strategies to attract new customers, expand store traffic, and enhance profitability. Hiring, training, and overseeing new staff. Responding to customer complaints and concerns in a professional manner. Ensuring store compliance with health and safety regulations. Developing and arranging promotional material and in-store displays. Preparing detailed reports on buying trends, customer requirements, and profits. Undertaking store administration duties such as managing store budgets and updating financial records. Monitoring inventory levels and ordering new item

We are looking for a highly skilled and experienced Receivable Officer to join our team at Equitas Small Finance Bank. Roles and Responsibility Manage and oversee the receivables process to ensure timely payments from customers. Develop and implement strategies to improve receivables efficiency and reduce bad debts. Collaborate with cross-functional teams to resolve customer complaints and disputes. Analyze and report on receivables performance metrics to senior management. Identify and mitigate risks associated with receivables operations. Ensure compliance with regulatory requirements and internal policies. Job Requirements Strong knowledge of financial regulations and laws governing the BFSI industry. Excellent communication and interpersonal skills for effective customer and stakeholder interaction. Ability to analyze data and provide insights to inform business decisions. Proficiency in MS Office and other relevant software applications. Strong problem-solving skills to resolve complex issues. Experience working in a fast-paced environment with multiple priorities and deadlines.

We are looking for a skilled Service & Operations Manager to join our team at Equitas Small Finance Bank in the BFSI industry. Roles and Responsibility Manage and supervise branch banking operations for efficient and effective service delivery. Develop and implement strategies to enhance customer satisfaction and loyalty. Oversee daily branch operations, including cash handling, account opening, and customer queries. Coordinate with various departments to ensure seamless service delivery and resolve customer complaints. Analyze operational data to identify areas for improvement and optimize processes. Ensure compliance with regulatory requirements and internal policies. Job Requirements Minimum 1 year of experience in branch banking or a related field. Strong knowledge of branch banking operations, including cash handling, account opening, and customer queries. Excellent communication and interpersonal skills are required for interacting with customers and colleagues. Ability to work in a fast-paced environment and prioritize tasks effectively. Strong analytical and problem-solving skills are needed to analyze operational data and identify areas for improvement. Experience in managing and supervising a team of banking professionals is preferred.

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. Roles and Responsibility Manage relationships with existing clients to ensure timely repayment of loans and maintain high customer satisfaction. Identify new business opportunities through networking and referrals to expand the client base. Conduct thorough credit assessments and provide personalized solutions to meet client needs. Develop and implement effective sales strategies to achieve monthly targets. Collaborate with internal teams to resolve customer complaints and issues promptly. Maintain accurate records of client interactions and transactions. Job Requirements Proven experience in Micro Finance, preferably in MLAP, with a strong understanding of financial products and services. Excellent communication and interpersonal skills are required to build strong relationships with clients and colleagues. Strong analytical and problem-solving skills are necessary to assess credit risk and provide effective solutions. Ability to work in a fast-paced environment and consistently meet sales targets. Knowledge of banking regulations and compliance requirements is essential. Experience working with small finance banks or similar institutions is preferred.

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. Roles and Responsibility Manage relationships with existing clients to ensure timely repayment of loans and maintain high customer satisfaction. Identify new business opportunities through networking and referrals to expand the client base. Conduct thorough credit assessments and provide personalized solutions to meet client needs. Develop and implement effective sales strategies to achieve monthly targets. Collaborate with internal teams to resolve customer complaints and issues promptly. Maintain accurate records of client interactions and transactions. Job Requirements Proven experience in Micro Finance, preferably in MLAP, with a strong understanding of financial products and services. Excellent communication and interpersonal skills are required to build strong relationships with clients and colleagues. Strong analytical and problem-solving skills are necessary to assess credit risk and provide effective solutions. Ability to work in a fast-paced environment and consistently meet sales targets. Knowledge of regulatory requirements and compliance procedures is essential. Proficiency in using technology and software applications to manage client data and transactions.

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. Roles and Responsibility Manage relationships with existing clients to ensure timely repayment of loans and maintain high customer satisfaction. Identify new business opportunities through networking and referrals to expand the client base. Conduct thorough credit assessments and provide personalized solutions to meet client needs. Develop and implement effective sales strategies to achieve monthly targets. Collaborate with internal teams to resolve customer complaints and issues promptly. Maintain accurate records of client interactions and transactions. Job Requirements Proven experience in Micro Finance, preferably in MLAP, with a strong understanding of financial products and services. Excellent communication and interpersonal skills are required to build strong relationships with clients and colleagues. Strong analytical and problem-solving skills are necessary to assess credit risk and provide effective solutions. Ability to work in a fast-paced environment and meet deadlines while maintaining attention to detail. Proficiency in using technology and software applications to manage client data and transactions. Strong knowledge of banking regulations and compliance requirements is essential.

GeneTech- ATS GeneTech Private Limited is looking for Quality Manager: to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

Job Description Position Regional Head - CSG Incumbent Name Department Axis Function Emerging Verticals Reporting to National Head- CSG Band 3 Location XYZ Team size (D/I) 8-10 JOB SUMMARY - Manages a Region for Corporate Salary & TASC collaborates with the objective to support and contribute to Axis bank strategy, achieve operations excellence, ensure systems are deployed and help build these channels WITHIN the company guidelines and achieve business targets. KEY RESPONSIBILITIES- Build relationship with key Axis Bank Stake holders and drive partner sales team to achieve desired output of activation, business and other key parameters through regular engagement. Responsible for Business Target achievement of the Region. Provide inputs to the Regional LS Head and make plans for achievement in order to support and contribute to Axis Bank Strategy. Should work very closely and in tandem with Regional Head -CSG, TASC and ADM to produce best result. Maintain Customer Parameter Persistency, Leakage and Grievance Incidence Rate. To provide Analysis of the performance, highlights of these channels by participating through weekly PRPs with National Head - CSG and respective Regional Head (LS) and ZVP. Co-create and implement recognition platforms in order to build a capable and motivated team in the AXIS Bank resources. Liaise with training team and regional trainer, ensuring product training departed to all sellers including Axis Bank resources. Daily updates in alignment with Axis vertical heads on focused business Parameters-Business Plan, Branch Seller Activation and persistency and thereby tracking the performance in all the vectors. Ensuring Circle/Cluster visits to optimize performance and enhance relationship. Deploy and monitor implementation specifically Bank staff contests/R&R in order to accelerate revenue generation with the Channel. Measures of Success Business Plan- Adj MFYP (Rs.) - Plan v/s Actual Adj MFYP (Rs.) Worksite - Plan V/s Actual Activation plan- Seller Activation (%) - Plan Vs Actual Protection Sales -- Plan v/s Actual Annuity Sales - Plan v/s Actual Persistency Plan v/s Actual Customer centricity and satisfaction Effective Management of Customer As per Plan Key Relationships (Internal /External) Effective Management of Internal &External Customer Handling Customer Complaints Key competencies/skills required Relationship Management, Leading people, Effective Management of Process and Input Management, Strong insurance domain knowledge.. Desired qualification and experience- Master of Business Administration or equivalent. 8-10 years of experience in intensive Distribution, Channel Management, Prior experience in insurance essential. Result Orientation, Customer Centricity, Technical Expertise, Managerial Expertise, Problem Solving, Role Modeling Core Values. Org Chart- Job Description Position Regional Head - CSG Incumbent Name Department Axis Function Emerging Verticals Reporting to National Head- CSG Band 3 Location XYZ Team size (D/I) 8-10 JOB SUMMARY - Manages a Region for Corporate Salary & TASC collaborates with the objective to support and contribute to Axis bank strategy, achieve operations excellence, ensure systems are deployed and help build these channels WITHIN the company guidelines and achieve business targets. KEY RESPONSIBILITIES- Build relationship with key Axis Bank Stake holders and drive partner sales team to achieve desired output of activation, business and other key parameters through regular engagement. Responsible for Business Target achievement of the Region. Provide inputs to the Regional LS Head and make plans for achievement in order to support and contribute to Axis Bank Strategy. Should work very closely and in tandem with Regional Head -CSG, TASC and ADM to produce best result. Maintain Customer Parameter Persistency, Leakage and Grievance Incidence Rate. To provide Analysis of the performance, highlights of these channels by participating through weekly PRPs with National Head - CSG and respective Regional Head (LS) and ZVP. Co-create and implement recognition platforms in order to build a capable and motivated team in the AXIS Bank resources. Liaise with training team and regional trainer, ensuring product training departed to all sellers including Axis Bank resources. Daily updates in alignment with Axis vertical heads on focused business Parameters-Business Plan, Branch Seller Activation and persistency and thereby tracking the performance in all the vectors. Ensuring Circle/Cluster visits to optimize performance and enhance relationship. Deploy and monitor implementation specifically Bank staff contests/R&R in order to accelerate revenue generation with the Channel. Measures of Success Business Plan- Adj MFYP (Rs.) - Plan v/s Actual Adj MFYP (Rs.) Worksite - Plan V/s Actual Activation plan- Seller Activation (%) - Plan Vs Actual Protection Sales -- Plan v/s Actual Annuity Sales - Plan v/s Actual Persistency Plan v/s Actual Customer centricity and satisfaction Effective Management of Customer As per Plan Key Relationships (Internal /External) Effective Management of Internal &External Customer Handling Customer Complaints Key competencies/skills required Relationship Management, Leading people, Effective Management of Process and Input Management, Strong insurance domain knowledge.. Desired qualification and experience- Master of Business Administration or equivalent. 8-10 years of experience in intensive Distribution, Channel Management, Prior experience in insurance essential. Result Orientation, Customer Centricity, Technical Expertise, Managerial Expertise, Problem Solving, Role Modeling Core Values. Org Chart-

Tata capital Inbound (customer service) Experience- fresher/experience Good communication skills Salary: 12k to 16k in hand Rounds of interview : HR, Ops, Client. Required Candidate profile HSC is mandate Job location - Millenium Business Park, Mahape, Navi Mumbai - 400710 More Detail Contact HR Omkar:- 8698879613(WhatsApp/Call) Perks and benefits Competitive salary range

Position Title: Operator- Cleaning and Sanitation Position Type: Regular - Full-Time Position Location: Mehsana Grade: Grade 01 Requisition ID: 36784 McCain Foods India Private Limited - MEHSANA JOB DESCRIPTION & COMPETENCY HR / JD / PRO / Asst. Exe. Revised on : Rev No.: Prepared On: 1/12/2009 POSITION : Bagger Operator Packing REPORTING TO : Packing Area Leader QUALIFICATION : ITI and should posses min. 1years experience of Food Industry EXPERIENCE 1 years AGE Minimum 21 years COMPETENCIES A) Functional Competencies: Candidates should knowledge of food processing packing area. Should able to understand process, Should posses knowledge of Efficiency and Yield/ recovery Have knowledge of OEE and performing 5S, Kaizens. Proper documentation and Knowledge of GMP regulations A) Behavioral Competencies He should be good communicator, coordinator. He should have sound analytical. Decision making skill JOB DESCRIPTION JOB OBJECTIVE To operate and co-ordinate the packing operation, ensuring the product is packed within the product specifications. To ensure, optimize productivity / yield, utilizing the staff / equipment in a safe, effective and hygienic manner. Key Performance Areas 1. PACKING EFFIECIENCIES & RECOVERY 1.1 Oversee that efficiency standards are maintained and subsequent planned production volumes are packed. 1.2 Control the packing parameters in order to ensure the yield ratio between packing materials issued and finished products are packed within budget. 1.3 Record all waste generated within the packing area and investigate whenever excessive waste is found. 1.4 Educate and train employees to ensure they are fully aware of all standards required within the packing area. 1.5 Communicate packing out-put, downtime or quality issues to the control room on an hourly basis. McCain Foods India Private Limited - MEHSANA JOB DESCRIPTION & COMPETENCY HR / JD / PRO / Asst. Exe. Revised on : Rev No.: Prepared On: 1/12/2009 2. QUALITY 2.1 Ensure packing line is set up to comply with the final product specifications. 2.2 Liaise with the QC concerning corrective action reports, related to quality problems that occur within the packing area. 2.3 Maintain all quality checks within specified parameters, ensuring traceability. 2.4 All non-conformance product is identified / recorded and Production Executive, control room operator have been notified. 2.5 Customer complaints and restricted products are within the specified targets. 3. NEATNESS OF WORK PLACE 3.1 Ensure that the walls, walkways and floors are clean at all times during production. 3.2 Ensure that the equipment in this section is clean at all times. 3.3 When there is no packing activity in the packing section, continue with cleaning ensuring a neat and effective production shift. 3.4 The packing staff must turn out daily in clean uniforms and are presented tidy. 3.5 All waste is disposed of in the correct containers and is removed / emptied into the appropriate waste areas. 4. MAINTENANCE & GENERAL DUTIES 4.1 Communicates with Production Executive, control room operator to ensure no break downs. 4.2 Communicates with shop floor staff at all times reference performance out-put, recognizing staffs achievements. Keeps staff up to date with any changes to company procedures or policy. 4.3 Assists with engineers during break downs. 4.4 During break times staff will be required to cover other positions. 4.5 Carryout daily checks on the condition of the packing area section. 4.6 Report any defects in equipment performance to the Production Executive, control room operator and engineers. Fills out job card to fix defective equipment. 4.7 Carryout simple adjustments to keep equipment running at optimal efficiency. 4.8 Replace consumable parts as required and any other duties deemed reasonable. 4.9 To perform any other reasonable work related tasks as instructed by Production Executive. 5. 2 SAFETY 5.1 Ensure all equipment / motor covers are fitted securely. 5.2 No loose wires or electrical panels are open to the environment (Only engineers have access to electrical panels). 5.3 All floors are kept dry to minimize slips. 5.4 All staff in the packing area is wearing Personnel Protective Equipment (PPE). 5.5 Train an update all staff in relation to all safety issues within the packing area. 5.6 Anticipates and identifies safety related problems, takes corrective action to resolve the safety McCain Foods India Private Limited - MEHSANA JOB DESCRIPTION & COMPETENCY HR / JD / PRO / Asst. Exe. Revised on : Rev No.: Prepared On: 1/12/2009 issue. McCain Foods is an equal opportunity employer. As a global family-owned company, we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity, resilience, and success and makes our business stronger. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other protected characteristic under applicable law. McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to find appropriate solutions. Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with McCain s Global Privacy Policy and Global Employee Privacy Policy , as applicable. You can understand how your personal information is being handled here . Job Family: Manufacturing Division: India Department: India Plant Hygeine Generic Location(s): IN - India : Gujarat : Mehsana || IN - India : Gujarat : Ahmedabad || IN - India : Gujarat : Bhavnagar || IN - India : Gujarat : Rajkot || IN - India : Gujarat : Surat || IN - India : Gujarat : Vadodara Company: McCain Foods(India) P Ltd "

GITANJALI VIDHYALAY is looking for Telecaller to join our dynamic team and embark on a rewarding career journey A telecaller is a customer service representative who contacts customers over the telephone A typical job description for a telecaller includes the following responsibilities: Make outbound calls to customers to promote products and services, or follow up on recent purchases Respond to customer inquiries and provide information about products and services Resolve customer complaints and provide appropriate solutions Keep records of all customer interactions and transactions, updating customer information in a database as necessary Meet and exceed sales and customer satisfaction targets Continuously improve product and service knowledge to provide accurate information to customers Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings Follow all company policies and procedures, including those related to confidentiality and data security Participate in training and development opportunities to improve skills and knowledge 0 Adhere to schedules and work efficiently under pressure to meet deadlines

Mission As a member of the IBA family and acting as a leading player in the field of Quality Assurance in Radiation Therapy and Medical Imaging, IBA Dosimetry continuously innovates solutions that enhance quality and outcome of cancer treatments Our products are distributed worldwide and we are very proud of our international cultural diversity Employees from over 30 different nations come to work every day sharing the same passion for developing product solutions that protect, enhance and save lives, You consider yourself as a professional in your field yet you are also eager to learn continuously Team spirit is part of your genes and new challenges boost your motivation, Responsibilities Systematically troubleshot, solve, and document customer complaints related to product issues by leveraging equal parts intuition and technical acumen Routine follow-ups to ensure resolution and customer satisfaction, Communication with customers related to handling customers requests and complaints, providing answers and solutions in timely fashion and in accordance with implemented process, Manage and dispatch all incoming customer communications (calls and emails) from both external (end users and distributors) and internal users in a timely fashion, Acquire deep product knowledge (technical and physics related) with the goal of providing comprehensive responses to customer queries, Maintain detailed records of customer interactions, process customer accounts, and file documents, Escalate complex customer issues to appropriate support teams, Follow communication procedures, guidelines, and policies, Recommend potential products or services to management by collecting customer information and analyzing customer needs, Remain continually informed and ready to deploy newly acquired knowledge towards resolution of new issues that may stem from recent product updates or newly discovered bugs, Requirements Masters degree in Medical Physics from a recognized institution or Dip R P from BARC(Govt of India) Clinical experience is most preferred, Intermediate familiarity with MS-Office SuiteExcel, Powerpoint, Word, etc Familiarity with applicable Medical Device Quality Systems (FDA, ISO), Basic knowledge of IT and networking fundamentals In depth-networking knowledge and/or certification (e-g Cisco) is a plus, Proficiency in spoken and written English, Affinity for teamwork and well-developed interpersonal skills, Ability to learn and apply newly acquired product training quickly, Willingness to work nights, up to 33% of workdays, Self-driven mindset and ability to work independently Devotion to customer success and a desire to put things right in under tight timelines What We Offer IBA offers you a flexible work environment and a competitive compensation package You have real possibilities to evolve within the organization and to create your own career path, supported by training programs to acquire new skills and ensure they stay sharp If you see the challenge and excitement to be part of a dynamic international team, please send us your meaningful application To enable a better comparison and fairness please apply exclusively online, Life at IBA At IBA, we value creativity, innovation, and a commitment to excellence As a certified B Corporation (B Corp), we uphold the highest standards of social and environmental performance If youre ready to embark on a journey where your skills and ideas can truly make an impact, apply now to join our dedicated team Lets shape the future of technology together! Apply today and be part of a mission that matters!

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Genpact Walk-In Drive for the role of Process Developer, Customer Relations Analyst || Hyderabad on 21st June 2025 (Saturday) Walkin Drive Date: 21-June-2025 (Saturday) Walkin Time: 11:30 AM - 1:00 PM Walkin Venue: Genpact, F9P5+3FV, Hafeezpet Rd, Vinayaka Nagar, Hafeezpet, Hyderabad, Telangana-500049 Experience: 2-5 years (Previous exp. in supply chain domain) Graduation: Any graduate (except law) Work location: Hyderabad (work from office) Shift: Should be comfortable with any shift (24*7) The Customer Relations Analyst provides post-invoice assistance to our internal customers regarding challenges that arise with sales orders. This role utilizes our case management system to continuously provide top-level service, which is essential in creating customer loyalty and repeat business. Responsibilities Handling customer/sales requests and providing information to customers via e-mails/phone Provide prompt, efficient, and satisfactory responses to customer inquiries on Contracts/order status and billing/invoicing corrections. Handling customer inquiries related to returns, processing return requests, ensuring adherence to return policies, resolving customer issues, and working towards customer satisfaction. Coordinating the processing of credits and product replacement with the Internal team and Vendors. Liaising and pursuing with End Clients, Internal team, Carriers, and Vendors to address concerns and questions about Order fulfilment, Shipment tracking and Refunds. Coordinating with carrier team to obtain periodic status of the load (pickup / in transit / delivery) Updating ERP regarding customer details, order details, supplies, pricing etc. Follow-up on pending items with Logistics / Supply chain team for order delivery status Gathering information from logistics partners and informing customers regarding Coordinating with demand control team to obtain availability dates of short / unavailable items on customers order Track end to end status of order and share real time updates with the customer Share insights to the Training team on improving overall teams process knowledge Own SLA/KPI and ensure daily TAT and Accuracy targets are met Qualifications we seek in you! Minimum Qualifications / Skills Any graduate (except law) Industry Experience - Services or hi-tech industry Process/Domain Experience Order Management (Entry/Amendment) Quote to cash process and sales administration Coordination with Logistics / Supply chain teams Dispute Management Pre-Sales & Post-Sales Support Knowledge on Logistics & Returns, Allocations, Material management, Vendor and Carrier relationship management, Contract Management, Credit & Debit, Warehouse follow up, Inbound & Outbound Accrual Freight Report, Consolidated reports for logistics. Project based billing collation and computation Experience of Managing and administering contracts Preferred Qualifications/ Skills Ability to learn quickly Diploma / Post Graduation in International supply chain management / Sourcing Management Oracle, SAP, knowledge and experience would be an added advantage Note: Please carry below documents with you: 3 copies of updated resume 3 Passport size photographs Original Aadhar card 2 copies of Aadhar card Payslips Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training

Role & responsibilities Handle escalated complaints unresolved beyond 48 hours from field engineers/customers Provide remote and on-site technical support to engineers and customers Plan and conduct training for field service engineers to improve technical capabilities Analyze National Complaint Register data, identify root causes, and reduce repeat complaints Approve warranty claims in coordination with the spares division Follow up with supply chain for spares procurement for CAMC and warranty calls Drive remote monitoring solutions like K Connect installations and algorithms Weekly reporting of NCR to QA and ensure permanent resolution of complaints Conduct root cause analysis of Zero Hour Complaints Review and analyze service reports and log readings from chillers Visit key customer locations for technical audits and engineer performance mapping Ensure high customer satisfaction and implement service policies effectively Collaborate with sales/service teams to support lead generation and solution selling Propose and implement service improvement and business ideas Preferred candidate profile Strong analytical and root cause analysis capability Should have handled escalated service issues and customer complaints Good communication, documentation, and training delivery skills Hands-on knowledge of chiller systems, components, service tools, and reporting Willing to travel for field visits and escalation support

To ensure that process is carried out as per system and customer requirements. Handling customer complaints and monitor organization has met customer requirements. Responsible for yield at various stages of production processes. Authorized to stop the process in case of non conformity and work with production and process development for solutions. To ensure that identification and traceability are maintained as per requirements. Track issues, get corrective actions and ensure the closure. Raise internal NC report and ensure the closure and effectiveness. Actively participate on ECP meetings, APQP meetings and Customer complaint meetings and ensure it is effectively implemented in line. Organize Operational meetings and Quality review meetings (for yield improvements) and track actions for closure. To learn current updates and developments in the field. To perform continual improvement projects and give suggestions for improvements. Quality point of contact for any customer concerns. Recording customer complaints and acknowledge the customer with containment actions. Analysis with cross-functional team with the help of quality tools Plan corrective and preventive action against customer complaints together with the related departments. To effectively follow-up the action items related to customer complaints and ensure effective closure. To review and initiate for any process / engineering / document changes wherever necessary. Update 8D report and send to customer. To monitor and audit the effectiveness of the corrective and preventive actions. To review the RMA request from customers, Allocate RMA number and communicate to customers. To arrange / attend RMA meetings, analyze RMA rejections, plan corrective actions and to keep data, track and close the loop. To visit customers as and when required for warranty rejection analysis as well as customer complaints.

Sodexo Food Solutions India Pvt. Ltd.cesStore In-charge to join our dynamic team and embark on a rewarding career journey Oversee all store operations, including receiving, stocking, and organizing merchandise Ensure the store is clean, well-organized, and visually appealing to customers Hire, train, and supervise staff, including cashiers, stockers, and sales associates Create schedules and assign tasks to staff to ensure efficient operation of the store Respond to customer inquiries, resolve customer complaints, and ensure customer satisfaction Maintain inventory levels and order merchandise as needed Track sales and expenses, prepare reports, and analyze data to make informed business decisions Implement loss prevention measures, such as monitoring security cameras and conducting regular store audits Comply with all relevant laws, regulations, and company policies Strong leadership skills and ability to motivate and manage a team Excellent communication and interpersonal skills

Sodexo Food Solutions India Pvt. Ltd.cesFloor Manager to join our dynamic team and embark on a rewarding career journey Overseeing the work of employees, providing direction and guidance as needed, and ensuring a high level of customer service. Scheduling and assigning tasks to employees, ensuring proper coverage during business hours. Resolving customer complaints and ensuring a positive customer experience. Monitoring employee performance and providing feedback to help improve their skills. Maintaining inventory levels and ordering supplies as needed. Ensuring compliance with company policies and procedures, as well as health and safety regulations. Developing and implementing plans to improve operational efficiency and customer satisfaction. Keeping up-to-date with changes in the industry and market trends. Performing other tasks as assigned by management.Qualifications: Strong leadership and interpersonal skills, with the ability to motivate and manage a team. Excellent customer service skills, with the ability to resolve customer complaints and maintain a positive customer experience. Good communication and organizational skills, with attention to detail. Ability to work well under pressure and manage multiple tasks effectively. Familiarity with basic computer programs, such as Microsoft Office.

Assigns the staff their duties and inspects work for conformance to prescribed standards of cleanliness Check rooms and common areas, including stairways and lounge areas, for cleanliness Performs cleaning duties in cases of emergency or staff shortage Establish and educate staff on cleanliness, tidiness and hygiene standards Motivate team members and resolve any issues that occur on the job Respond to customer complaints and special requests

Assigns the staff their duties and inspects work for conformance to prescribed standards of cleanliness Check rooms and common areas, including stairways and lounge areas, for cleanliness Performs cleaning duties in cases of emergency or staff shortage Establish and educate staff on cleanliness, tidiness and hygiene standards Motivate team members and resolve any issues that occur on the job Respond to customer complaints and special requests

Assigns the staff their duties and inspects work for conformance to prescribed standards of cleanliness Check rooms and common areas, including stairways and lounge areas, for cleanliness Performs cleaning duties in cases of emergency or staff shortage Establish and educate staff on cleanliness, tidiness and hygiene standards Motivate team members and resolve any issues that occur on the job Respond to customer complaints and special requests