Customer Care executive

CN Solutions

1 - 2 years

3 - 4 Lacs

mumbai

Posted:1 day ago| Platform:

Apply

Skills Required

software testing customer service crm software sales crm customer relationship cold calling customer complaints customer care dbms customer support marketing inside sales voice process collections customer handling customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

Skills:

Customer care executive, collections, sales, marketing, BPO, US Shift, Night shift, calling,. Company Overview. CN SOLUTIONS works in partnership with their clients to provide first class solutions for their manpower requirements. We are a team of experienced and dedicated professionals who specialize in identifying and short-listing potential candidates for our clients. Our expertise lies in Web Technologies, Databases, Software Testing, CRM, ERP, Data warehousing, Middleware, ESM, Business Analyst (BFSI Domain), Cyber Security, IT infrastructure, and SAP Hiring. We offer a range of services including Staffing Solutions, Leadership Hiring, RPO, and General Staffing. With headquarters in Hyderabad, India, CN Solutions is a leading IT Services and IT Consulting company with 11-50 employees.

Job Overview. We are looking for a dedicated and motivated Customer Care Executive to join our team at CN Solutions. As a Customer Care Executive, you will be responsible for resolving customer inquiries, providing excellent customer service, and ensuring customer satisfaction. This is a full-time position based in Mumbai, Maharashtra, India, with a junior level of experience required (1 to 3 years).

Qualifications And Skills. 1-3 years of experience as a Customer Care Executive or similar role. Excellent verbal and written communication skills. Strong problem-solving and decision-making abilities. Ability to work well in a team environment. Good knowledge of customer service principles and practices. Proficiency in using CRM software. Ability to handle stressful situations with calmness and professionalism. Flexibility to work in US shifts or night shifts. Experience in collections, sales, marketing, or BPO is a plus. Roles And Responsibilities. Resolve customer inquiries in a timely and professional manner. Provide accurate and detailed information to customers. Handle customer complaints and escalations with empathy and patience. Maintain customer records and update databases. Ensure customer satisfaction by meeting or exceeding customer needs and expectations. Collaborate with other teams to resolve customer issues. Identify and implement process improvements to enhance customer experience. Adhere to company policies and procedures. Meet individual and team performance targets. Show more Show less

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

CN Solutions

Login to

Please Verify Your Phone or Email

Confirm Action

Customer Care executive