Customer Care executive

0 - 3 years

2 - 5 Lacs

Posted:5 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

  • Handle customer inquiries via phone in a professional and courteous manner.
  • Provide accurate information about products, services, and policies.
  • Resolve customer complaints and issues efficiently and empathetically.
  • Maintain records of customer interactions and transactions.
  • Follow communication scripts and standard operating procedures.
  • Escalate unresolved issues to the appropriate department.
  • Meet daily and monthly call targets and quality benchmarks.

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Kshema General Insurance

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Bangalore

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