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Livspace
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Lead Post - Sales

Lead Post - Sales

Livspace

2 - 6 years

3 - 5 Lacs

ahmedabad

Posted:1 day ago| Platform:

Apply

Skills Required

customer handling customer service sales post sales support customer complaints

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Continuously work on improvising the quality of after-sales services and to ensure

customer satisfaction in all circumstances.

Answering calls and emails to update customers about their queries.
Assisting clients with every possible support being the only POC for all the queries

related to the product, services, and warranty.

Able to make decisions and organize solutions independently. Strong organizational capability.
Working on with different departments to ensure the issue resolution in stipulated time

period.

Keeping records of customer queries Update, complaints, comments, inquiries.
Follow up to ensure that appropriate action has been taken on customer requests and

complaints

Feedback calls to customer

Preferred candidate profile

In-depth knowledge and technical hold over the Interior Product(Modular, Custom &

services)

Sound knowledge to analyze the root cause of the issue and to provide a solution.
Knowledge about the installation process of Modular, Civil and Custom work.
Well versed with the Hardware, materials specification and technical details.
Strong verbal articulation, presentation, and written communication skills.
Good listener with active problem-solving skills
Good interpersonal and analytical skills
Flexible with work timings/ schedule and availability.

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