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Customer Success Manager (Technical)

Customer Success Manager (Technical)

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Oriserve

4 - 7 years

6 - 9 Lacs

noida

Posted:1 day ago| Platform:

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Skills Required

project management networking client management project management tools jira product support customer relationship customer complaints churn management reporting saas advocacy scrum key accounts agile methodology customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

At Ori, we are looking for a technically savvy Customer Success Manager for our Key Accounts. Youll be managing a few of our Enterprise/Named clients driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio.

Typical work week looks like:-. As a Customer Success Manager, you will be performing a broad range of tasks such as maintaining ongoing customer relationships, networking, implementing customer success programs, and minimizing churn.

Provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.

Delivering and communicating ROI for our clients, throughout the customer lifecycle.

Being the trusted partner for the customer on the use-case and product functionality.

Provide clients with high-quality insight into the products/services and gain their commitment to engaging with the entire portfolio.

Build, maintain, and share a comprehensive understanding of the client's business activity, market needs, and competitive environment.

Review the customer data-driven insights and deploy actions that drive business outcomes for your clients.

Consult and reengineer business processes to align to goals for the conversational solution.

Work closely with the client stakeholders to establish strong working relationships.

Manage changes to the project scope and project schedule.

Perform risk management to minimize project risks.

Create and maintain comprehensive project documentation.

Managing reports and necessary documentation.

Perform other related duties as assigned.

Our ideal candidate should have:-. Bachelors / Masters degree in engineering or related field. 4+ years of work experience in a SaaS / product-based company as a Customer Success Lead / Client-facing role.

Excellent communication & networking skills with structured thinking & clear logical thought processes.

Exceptional Analytical thinking.

Strong project management and people management skills.

Ability to multi-task and manage various project elements simultaneously.

Conflict resolution skills.

Proficient in Jira, and Excel. Proficiency in other project management tools is most welcome.

Proficiency/certifications in Requirement gathering, Agile methodology, Scrum process, and Business Processes.

What you can expect from ORI:-. Passion & happiness in the workplace with great people & open culture with amazing growth opportunities.

An ecosystem where leadership is fostered builds an environment where everyone is free to take necessary actions to learn from real experiences.

Chance to work on cutting-edge of technology.

Freedom to pursue your ideas and innovate with multiple technologies. If you have outstanding client management skills and a great passion for technology, to deliver one of the most complex and innovative solutions, then you will love this job

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Customer Success Manager (Technical)