Customer Success Manager - Middle East

The Role

Join Adobe s Digital Media Enterprise Customer Success & Strategy organization in Noida as a Customer Success Manager for the Middle East. You will:

• Drive strategic value realization of Adobe s enterprise programs across the Middle East.
• Advise C-suite stakeholders and VPs, ensuring Adobe s digital media vision and transformation roadmap translate into measurable customer outcomes.
• Identify product use cases, run product webinars, customer education series, and showcase adoption growth in monthly active users and activations.
• Create joint customer success stories and case studies.
• Develop internal collateral to educate customer field and partner teams on collaboration value and position joint Arabic LLM-enabled solutions.
• Blend product knowledge, stakeholder management, business value realization, and transformation skills to help clients scale digital experiences using generative AI technologies.
• As a trusted partner to both customers and Adobe s sales organization, you will help account teams position Digital Media products and execute GTM plans targeting public sector and enterprise Arabic-speaking customers in the Middle East and North Africa.

Key Responsibilities

• Lead executive and strategic relationship management for Adobe ME customers.
• Establish, guide, and mature digital transformation initiatives, enabling customers to scale Adobe emerging tech capabilities and institutionalize best practices.
• Orchestrate multi-workstream collaboration and execution across Experience Cloud solutions, data platforms, Content Supply Chain, and Digital Media Services.
• Partner with the Adobe Sales team to position Adobe s transformation approach and ensure customers understand the value of Digital Media emerging technology.
• Facilitate strategic product enablement workshops, Adobe Days, Creative Jams, learning series, steering committees, and cross-functional executive engagements.
• Monitor customer performance, KPIs, and business value impact ensuring visibility and alignment through successful SBRs and QBRs.
• Drive account growth by identifying opportunities for additional services and value creation.
• Collaborate with Product, Engineering, Sales, and Global teams to address customer needs with timely solutions.
• Support innovation by identifying opportunities for optimization, new use cases, and maturity acceleration through Adobe technologies.

What You Need to Succeed

• 8+ years of experience in Customer Success, consulting, or technology professional services organizations.
• Experience supporting high-tech customers in the Middle East market is highly desirable.
• Outstanding verbal and written communication skills, with a talent for storytelling.
• Strong executive presence and the ability to partner with and influence client managers, directors, VPs, CMOs, CEOs, and CXOs.
• Experience with Adobe digital media products, emerging technologies (such as Firefly, Studio, large language models), and SaaS/software management concepts.
• Familiarity with local regulations and business practices in Saudi Arabia and the Middle East.
• Proven organizational skills for planning, coordinating and delivering product enablements.
• High intellectual curiosity and the ability to quickly absorb new concepts.
• High energy, personal drive, and a proactive approach.
• Fluency in English is a must.
• Willingness to travel to the Middle East at least 1-2 times per quarter.
• Knowledge of Arabic is a plus.