Customer Care Professional

AMERICAN EXPRESS

2 - 7 years

6 - 7 Lacs

gurugram

Posted:-1 days ago| Platform:

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Skills Required

bpo non voice process rotational shifts international bpo chat process customer service customer care presentation skills change management customer support excel voice process leadership customer queries communication skills customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provide Superior Customer Experience on phone to Corporate and Small Business Card Members who use American Express for several exclusive benefits and services
Resolve all Customer Queries and Follow Established Procedures as Appropriate
Provide alternatives and apply Superior Service No, Call Handling Skills to Ensure Best Possible Solutions and FCR to Card Members
Deliver to the Customer, Employees and Shareholder Metrics as per Goals Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands to Meet Their Needs and Ensure Quality Service is given at all times
Adherence to Quality and Compliance Guidelines. Ability to Take Quick Decisions and Respond to Customer Inquiries
24/7 & Rotational shifts including night shifts
Hybrid environment

Minimum Qualifications:

Minimum 10+2 in any stream
Minimum 1 year of meaningful experience in customer service voice
Excellent Verbal Communication
Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations
Strong interpersonal, communication and listening skills
Demonstrated Dependability/Self Motivating Skills. Change Management Ability
Demonstrated Ability to Work effectively within a Team Environment as well as independently
Demonstrate personal excellence and resiliency by remaining positive and calm in difficult situations
Proven Analytical and Problem Solving with a strong attention to Detail. Workable knowledge of MS Office Applications (Word, Power-point, Excel)

Preferred Qualifications:

Preferably Graduate in any stream

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