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Customer Care Executive

Customer Care Executive

Shining Stars Institution & travels

0 - 5 years

2 - 3 Lacs

New Delhi Gurugram

Posted:1 month ago| Platform:

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Skills Required

BPO Solving Queries Communication Skills Customer Care Interpersonal Skills Inbound Process Customer Service Pressure Handling Convincing Power Voice Process CSA Customer Support Domestic Voice Process Domestic BPO Domestic Calling Customer Handling Domestic Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hi Candidate, Greetings from ShiningStars We are hiring for multiple locations for Voice process for Gurgaon for Customer service. Please go through the job description - Requirement - UG/ Gradaute + Fresher and Experience both can apply Salary - Fresher - Upto 20k CTC + Performance Based Incentives Experience - Upto 30k CTC + Performance Based Incentives We have a international process with us as well. If comfortable with rotational shift get back to us. Roles and Responsibility - They efficiently handle inbound and outbound calls and transfer them to the relevant agent or department as per the telecalling script. Conducting surveys to collect data about customer satisfaction, churn rate, brand image and awareness, etc. Analyzing and reporting customer data to devise new strategies or update the existing ones Communicating with them through various omnichannel channels, including email, social media, phone, or SMS Make appointments that fit into the schedule of the client and the customer. Inform customers about updates, deals, offers, promotions, and policies and keep the sales funnel in motion. How to apply - To know more about profile or to get your interview aligned please connect with me over - 9580746603. In case your call is missed you can connect with Alisha over 6393136499.

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Shining Stars Institution & travels

www.shiningstarsinstitutiontravels.com

Education and Travel

Learning City

50 Employees

156 Jobs

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Jane Smith

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