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Customer Care Executive

Customer Care Executive

BABY & MOM RETAIL PVT LTD

1 years

0 Lacs

Gurugram Haryana India

Posted:6 hours ago| Platform:

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Skills Required

resolve metrics

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On-site

Job Type

Full Time

Job Description

Key Responsibilities:- Professionally manage incoming and outgoing calls. Respond to customer inquiries, complaints, and concerns with a problem-solving mindset. Log customer interactions and track follow-ups. Offer timely and relevant solutions to resolve customer issues. Collaborate with team members to escalate and address more complex concerns. Meet key performance metrics including call handling time, customer satisfaction and resolution rates. Qualifications The minimum qualification for this role is 12th Class and 1 year of experience. Show more Show less

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